Chick-fil-A, the renowned chicken brand, has taken a significant step towards modernizing its operations by partnering with software company Ditto to upgrade its Point of Sale (POS) system across its U.S.-based restaurants.
The new POS system, powered by Ditto, is designed to be cloud-optional, enabling devices across Chick-fil-A’s commerce ecosystem to operate independently of an internet connection. This feature is expected to make the system more reliable, faster, and more flexible, thereby enhancing the overall customer experience.
Chris Taylor, Senior Director of Customer Technology Solutions at Chick-fil-A, expressed the company’s commitment to operational excellence and customer care, stating that Ditto’s platform allows for quick, seamless data transfer between restaurant team members without the need for round trips to central services. This data-centric architecture, he said, empowers operators and their teams with more control and information, enabling them to serve customers better.
Adam Fish, Ditto’s co-founder, and CEO, highlighted the challenges restaurants face with cloud-only architectures, which often lead to the introduction of on-site servers and additional custom hardware. These solutions, he noted, are not only expensive but also incredibly difficult to maintain. However, Ditto’s cloud-optional platform brings computational power to the edge, providing a balance between innovation and reliability.
The partnership between Chick-fil-A and Ditto is expected to transform the POS system, meeting the needs of customers and operators while saving valuable time for teams and guests alike. With over 2,800 restaurants in the U.S., Puerto Rico, and Canada, Chick-fil-A’s move towards a more modern, reliable, and efficient POS system marks a significant milestone in the fast-food industry [Source QSRWeb].
