What Are Managed IT Services? Definition And Benefits 

Information technology is no longer just an optional feature for modern businesses today; it’s now a given. And depending on your industry, your information technology (IT) tasks could dominate most of your business operations. IT helps grow businesses by providing data to forecast trends and solve business challenges. If you’re still relying on your internal IT department for all your IT roles and activities, it’s time to break free of this conservative approach. 

The truth is information technology is rapidly changing and evolving every day, and your in-house IT department can no longer keep up with these changes. While they have separate daily obligations and tasks, they won’t be able to keep your IT structure in its best form. And this is where a Managed IT Service provider should come into the picture.

Definition Of Managed IT Services

Managed IT services is the practice of outsourcing the responsibility for maintaining and managing a company’s IT infrastructure to a third-party provider by offering a wide range of IT responsibilities for a company. They usually come with a team of IT support experts who monitor their client’s servers, network infrastructure, cybersecurity, and many more IT duties. 

Managed services allow you to offload your general work to a specialist, in turn reducing costs, improving service quality, or freeing up your internal staff to do more meaningful work. Managed IT can help organizations reduce their in-house IT workload or fill skill gaps left by existing employees. You can choose to have these services delivered remotely or on-premises.  

Benefits Of Hiring Managed IT Services Provider 

After understanding what managed IT services are, it’s essential to know the benefits, they can bring to your business. Here are some of them:  

1. Transferred Accountability  

One good advantage of hiring managed service providers (MSPs) is holding them accountable for your business outcomes. The key here is to find the most reliable MSP. You can find reputable third-party providers in your region, or if you’re in Canada, you can learn more about Managed IT Services in Toronto and formulate a service level agreement that will be workable for both parties involved.  

If your IT tasks are outsourced to a provider who is not accountable, you will become frustrated and lose money. There should be transparent reporting of the services provided and the system’s performance. Keep the opposite party aware of your expectations and the accountability that will be transferred to them. This will ensure they perform at their best and offer their best services. 

2. Cost Savings  

Every business is attracted to a business model or strategy that offers cost savings as their benefit. And this holds true for managed IT services. You can reduce infrastructure costs in many ways by switching to a managed IT provider. Using a managed IT provider’s data centers can reduce the amount of infrastructure you need on-site. They’ll provide their own equipment, software, and tools. When you hire remote IT services, you don’t even have to worry about the electricity expenses.   

With managed IT services, you’ll be expected to pay monthly fees for their services and nothing more. Your internal IT team doesn’t have to conduct trial and error, which usually adds up to hefty amounts, only to leave the IT problem unresolved. You can avoid unnecessary IT expenditures when you rely on professionals instead. In the end, you’ll get more value for money.  

3. More Attention To Important Business Tasks  

The typical nature of business is that your IT needs will grow along with your business. While business growth is generally good news for your organization, it also means more jobs and responsibilities for your in-house employees. 

You may find that your IT team is capable of handling some of this increased workload, but they could feel overwhelmed and stressed, leading to decreased morale and productivity. Eventually, you’ll be forced to hire more internal staff but will be unsure whether they’re fit to achieve your IT goals and needs.  

To take care of this predicament, it’s best to hire IT-managed services and assign them all the complex IT tasks. Let your internal IT department continue their existing roles and functions, and allow them to focus on other more significant jobs that your business needs to focus more on.  

It would be far more efficient for business owners and internal IT staff to concentrate on revenue-enhancing tasks that will generate more sales and profit for your company. Routinized IT tasks should be given to your managed service providers. The MSP can handle the repetitive maintenance of network infrastructure, the monitoring of server and storage infrastructure, and the day-to-day operations of your helpdesk, leaving your internal teams to perform core business functions.  

4. Scalability And Flexibility  

Managed service providers offer flexibility and scalability, which suit your business. Over time, you may need to scale your technology system up or down based on your changing needs. Your hired IT service providers can be scaled up because their services are flexible. You won’t have to worry about system outages since they can adjust to changes in demand in real-time.  

Managed IT Support Services

You can decide on the IT tasks that need to be performed by your MSP. It’s ideal for separating the advanced services you need to be tackled with precision and leaving the simple ones to your internal IT team. Whether your business is generating more money or you’re off to a slow season, you can always change and modify your subscription with your MSP. 

Also, because they’re based on a contractual term, there will be less pressure and fixed expenditure for your business. Another advantage is that you’re free to cut ties with a provider if you’re unsatisfied with their services and to work with another MSP instead.  

5. Prevention Of Breakdowns And Downtime  

Your IT systems must be in perfect condition at all times. This means any downtime or error can yield business losses. MSPs can help you avoid disastrous and expensive outages by taking a proactive approach to maintenance rather than waiting for something to go wrong. Managing and monitoring remotely allow MSPs to constantly track, diagnose, and solve potential problems before they become serious.  

Some business owners hesitate to invest in MSP but fail to realize that unplanned downtime costs more than they think. These downtimes can eat up more of their revenues than the cost of hiring third parties. Outsourcing your IT tasks can pay for itself and save you substantial money losses for sure. 

MSPs are trained in handling unlikely situations and disasters in the blink of an eye. Unlike your inexperienced internal IT staff, they have professional protocols and contingency plans to follow when disasters and calamities happen to your company.    

6. Reliable And Expert IT Skills  

One thing that you can’t put a monetary value on is the expertise you can receive from your hired IT service providers. They’re constantly updated with the newest technology, software, and tools. Although you can train and send your internal IT staff for conferences and seminars, they won’t be able to compete with the vast knowledge that MSPs usually have. 

Your staff might not have the skills or experience to solve new IT problems posed by new technology. Whether your systems are on-premises or in the cloud, you’ll need a lot of resources to support them, which will be problematic if your IT department is based only in one location.  

A managed services model allows you to hire an entire team of IT experts for a flat monthly fee. There are usually no hidden costs and overcharging involved. You pay for their expertise and reliability. Depending on your project or IT needs, there’s an option for you to hire specialists who are experts in tasks that no one else in your IT department knows. Specialists in these categories can help you keep your systems running smoothly and to their full potential.  


Startup businesses need branding ideas and tips to succeed, but ensuring your IT tasks are handled professionally is equally essential. Consider how vital the benefits listed above are to you if you’re still on the fence about deciding to invest in managed IT services. 

The management of your business IT systems will be advanced and functional if you entrust your IT tasks to a reliable and trustworthy managed services provider. It is not always easy to keep up with the rapid technological changes, which is why IT service providers always have your back.   


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