What is MSP? Meaning of Managed Service Provider with Examples

In today’s modern American business settings, companies of any scale and size have started relying on third-party entities regarding operational tasks that they’re clueless about or too demanding to handle. Most business organizations have their information technology (IT) structure, and many internal teams struggle to manage their infrastructures simply because IT can be as technical as the constant updates and innovations on the world wide web.

Hence, there’s the ultimate need to gather support and help from managed service providers (MSPs) across the country. They can provide value for your business by ensuring everything is efficiently done, and you won’t have to experience downtimes and cyber-attacks. MSPs are hired not only by Ohio private institutions but also by government agencies, non-profit groups, and specialty entities. Learn more about what a managed service provider is and what the example of their services include below.

What is a Managed Service Provider?

A managed service provider is an external company where a business can outsource and avail itself of its services. They usually assume responsibility for a client company’s specific task requirements. The most common managed service provider that many companies hire is managed IT services. They handle a wide range of services depending on the agreement and packages contracted by the client.

MSPs assist many companies representing different industries. Daily operations are much improved, thanks to the MSP’s team of experts, unparalleled skills, years of experience, and updated knowledge. Whether your business is just starting or has already been established over the years, it’s not too early nor too late to seek help from an MSP.

Outsourcing operational processes is a joint strategic decision for organizations due to the convenience and efficiency it provides. There are many critical services that third-party managed providers offer all over the country. For instance, if you’re in Ohio, you can get dedicated managed IT services in Cincinnati. Here are some examples for different types of managed service providers:

1. Tech Support

One of the most common types of managed services is technical support. This is the best-managed service that’s practical and useful to outsource if your business already deals with many things. Chances are, your enterprise is expanding, and your internal IT team won’t be capable of foreseeing all of the system and software changes and hurdles.

Your internal staff must rely on the IT team for their computer and online queries and needs. Unfortunately, your internal IT department may already have many things, and having an MSP offer tech support will be more efficient and speedier for your daily business operations.

There are many ways to administer an MSP handling tech support for your company. It can be ongoing technical support for business applications or project implementations. Whether using a point-of-sale system (POS) or a virtual platform, you need tech support in case of downtime.

When your business doesn’t have the technical expertise or resource support for such systems, partnering with a managed service provider can be beneficial.

2. On-Premise IT Services

Offering on-premise IT services is another example of a managed service provider.

Whether an IT business or looking to open an MSP business model, an MSP like Jumpfactor creates IT and MSP marketing plans that can help you get your business off the ground. The on-site IT services mean that the MSP will have to provide and perform their services; hence, they must dispatch technicians and IT experts to the client’s site.

Depending on the assignment, IT professionals may have to install or repair equipment, conduct cabling or wireless projects, or conduct site surveys. This managed service usually deals more with hardware and equipment than software.

In most cases, managed service providers handle each engagement from start to finish when offering on-site IT services. Some contracts come with fixed timelines for this project. However, clients can benefit from positive business outcomes as their IT tools and equipment become faster, upgraded, and secure.

3. Cloud Infrastructure Services

Cloud computing has become a top-rated service due to its many advantages. No matter your business’s niche, you’ll eventually have to switch to cloud technology to improve operations and business efficiency. For many enterprises, it’s now the default method of running their applications. Yet your internal staff might no longer be able to keep up with the constant modifications of cloud computing.

Example of Merchant Services Providers

Thus, it’s practical to work with a managed service company to take care of this aspect. They usually have the most reliable tools and recommended software to make your transition to cloud computing more organized and seamless. Your employees won’t have to feel stressed and burdened in this transition. In turn, everyone in your company can now work from anywhere they want, as long as they use the internet.

4. Cybersecurity Measures

Another primary role of an IT-managed service provider is related to cybersecurity. Business-critical data and revenue can be lost as a result of cyberattacks. You’ll always have to stay on guard, especially when dealing with precious and crucial customer data and information. You should ensure that the MSP you choose provides the latest security solution to its clients.

To protect their clients’ IT infrastructure, MSPs must offer robust cyber security services in today’s technology-driven world. As every business experiences different threats and hacking possibilities, a managed service provider can study your entity further and recommend or apply the best cybersecurity practice and measures.

They can also train and encourage your company members to always be on guard against hacks and other cyber risks. With MSPs, you can rest easy knowing that your systems are secure and safe from outsiders. They perform regular security updates and ensure network security 24/7 and 365 days a year.

As discussed, this can include both remote and on-site support, depending on your needs. If you’re eager to prevent breaches and other cyber threats from successfully targeting your mission-critical assets, it’s definitely worth considering a managed service provider that offers in-person visits at your location. For instance, any Illinois-based business will be less vulnerable thanks to investing in advanced IT services in Chicago, rather than only relying on providers that are able to intervene during a crisis from the other side of the country, or the world.

5. Voice Over Internet Protocol (VoIP) System

VoIP systems are another example that managed service providers offer. This is the technology where you can call someone through the internet, saving you the expensive costs of normal long-distance phone fees. The advantages of VoIP technology are numerous. VoIP allows you to hold video conferences, virtual meetings, etc.

Having a partner MSP that enables you to utilize the VoIP system can translate to cost savings in your operations. Aside from the savings, you can also improve your productivity and company communication.


MSPs are said to be growing since their demand has continued increasing over the years. Managed IT services come in wide varieties, and there are countless providers to choose from. The key is finding the most reliable one so your business can get the best results. Now that you understand what an MSP is and its examples, you can start hiring one and wait for great things to come your way.

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