Return, Refund & Cancellation Policy

Last Updated: November 10, 2026

POSUSA is a point-of-sale (POS) systems company offering POS solutions, payment processing options, expert guidance, and software comparisons. We work with leading POS providers through authorized reseller, partner, and referral relationships. We also develop and offer our own free POS software.

When you obtain a third-party POS system through a provider introduced or recommended by POSUSA, your purchase, subscription, and merchant services agreements are generally established directly with that provider. Unless otherwise specified, the provider is responsible for billing, equipment fulfillment, refunds, cancellations, and warranty claims.

POSUSA cannot issue refunds or approve cancellations on behalf of third-party providers.

Who Handles Returns & Refunds?

• Return and refund requests for third-party POS products must be submitted to the provider responsible for your purchase or account.
• Return eligibility, deadlines, restocking fees, and refund methods are determined by the provider’s applicable terms.
• POSUSA may assist in directing customers to the appropriate provider but cannot authorize refunds or returns on a provider’s behalf.

Trial Periods & Satisfaction Guarantees

Some POS providers offer trial periods, promotional guarantees, or equipment return programs. Availability and conditions vary by provider and may change.

• Review the provider’s trial and cancellation terms before signing an agreement.
• Follow all applicable instructions within the specified return or cancellation window.
• Equipment returns may require original packaging, accessories, or return authorization.
• Any applicable fees or contractual obligations are governed by your provider agreement.

Subscription Cancellations

To cancel third-party POS software, payment processing, or related subscriptions, contact your contracted provider directly.

• Cancellation procedures, notice periods, and applicable fees depend on your provider agreement.
• Stopping use of a POS system does not automatically cancel an active subscription or merchant services agreement.
• We recommend requesting written confirmation of cancellation and retaining it for your records.

Hardware Warranties

POS hardware warranties are generally provided by the equipment manufacturer or POS provider. Coverage, exclusions, repair procedures, and replacement eligibility vary by product and agreement.

• Submit warranty claims directly to your provider or designated warranty administrator.
• Keep purchase documentation and account information available when requesting support.

POSUSA Free POS Software

POSUSA develops and offers its own free POS system for small businesses. Our core POS software is available without a monthly subscription fee.

Businesses may use the free POS software without activating integrated payment processing. Because the core software is free, there are no core software subscription charges to refund or cancel.

For businesses choosing to accept electronic payments through our software, payment processing services are provided through Stripe. Processing fees and any applicable platform fees are disclosed separately and are subject to the relevant payment processing and service agreements.

Payment refunds, disputes, chargebacks, and related fees are handled according to the applicable merchant and payment processing terms. Responsibility for these matters depends on the relevant agreements and account arrangements.

For questions about the free POS software or your POSUSA account, please contact us directly.

Contact POSUSA

For questions about our website, POS recommendations, referrals, or POSUSA-provided software and services:

• Phone: (888) 243-3831
• Email: info@posusa.com

For billing disputes, refunds, hardware returns, or subscription cancellations involving a third-party provider, please contact that provider directly.

Frequently Asked Questions

Can I return POS hardware to POSUSA?

Generally, no. Hardware purchased or supplied through a third-party POS provider must be returned according to that provider’s return policy.

Does POSUSA sell POS systems?

POSUSA is a POS solutions company that helps businesses select and obtain POS systems through our reseller, partner, and referral relationships. Merchant agreements and purchases are generally completed directly with the selected provider. We also develop and offer our own free POS software.

Is there a free trial?

Trial periods and satisfaction guarantees vary by provider. Confirm availability and terms before signing an agreement. POSUSA’s core POS software is offered free without a monthly subscription fee.

How do I cancel my POS subscription?

Contact the provider responsible for your subscription or merchant agreement. Customers using only POSUSA’s free POS software have no core software subscription fee to cancel.

What if my POS equipment is defective?

Contact your POS provider or the equipment manufacturer’s designated warranty administrator to initiate a claim.

Where can I find my provider’s full terms?

Refer to your signed merchant agreement, software subscription terms, and your provider’s official documentation.