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Toast POS

(3 customer reviews)
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9/10 (Expert Score)
Product is rated as #2 in category Restaurant POS Systems
Toast POS is the new industry standard and by far one of the best options for new restaurant owners and industry pros alike. Toast offers sleek, easy-to-use POS software and reliable hardware with features needed today, like digital ordering and marketing to attract new guests and drive repeat business.
Easy to Use
9.5
Value
8.5
Support
8.5
Functionality
9.5
Feedback
9
PROS:
  • Extremely easy to use
  • Android-based platform
  • Strong data reporting features
  • Strong customer support team
CONS:
  • In-house processing only
  • Requires contract
  • Price can add up

Toast POS Review


Toast POS Review

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For a limited time, get a free starter kit hardware bundle and up to 35% off Toast restaurant software. Here’s the latest Toast Discount Promotion.

Updated as of April, 2021

My Toast POS review provides extensive information about this top point of sale provider. If you’re looking to purchase a new POS or improve your current operations, it’s essential to understand pricing and the various options available, and how it can impact your business. We have reviewed all of the top POS companies, summarized the product with honest feedback, and provided our final verdict. Is Toast POS system the perfect fit for your restaurant or bar? It’s time to find out!

Overview of Toast POS

Toast POS is a point of sale system built specifically for the hospitality sector. Instead of focusing on a broad range of niches, Toast POS focuses on tools that help restaurant owners improve efficiency and manage various business components. The company is based in Boston, Massachusetts.

Toast POS offers a sleek, easy-to-use POS software product that couples with excellent hardware options on the Android platform. The software provides features required for today, like online ordering, delivery, and takeout. As a user, you’ll benefit from touchscreen hardware devices that help you take orders quickly. Toast POS software and hardware is designed and built to handle the demands of the restaurant business.

Not only does Toast POS have restaurant-specific tools, but the company also provides a few unique specifications for specific restaurant niches. For example, there are features available for cafes, bars, bakeries, fine dining, and a host of other hospitality niches. These separate categories help you access tools built to benefit your particular restaurant type.

Third-party integrations and in-house payment processing can also help you improve your business’s efficiency. There is a lot to like about Toast POS — it’s time to continue with our review of Toast POS and take a closer look at the details!

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Pros vs Cons


PROS:

  • Extremely easy to use
  • Build custom menus with categories and different features
  • Reliable Android-based platform
  • Niche specifications for certain types of restaurants
  • Strong data reporting features
  • Strong customer support team

CONS:

  • No payment processing flexibility
  • Price can add up when you consider the cost of additional features
  • Requires contract


Pricing

How much does Toast cost? Toast POS pricing starts at $69 per month (first terminal). The fee that you pay will depend on the package that you choose. You can purchase hardware and installation at an additional cost. Below, let’s take a look at the starting prices of various Toast POS components:

Toast Starter

Ideal for small restaurants to get up and running on Toast.

  • Software for the first terminal (per month): $69/mo
  • Additional terminals (per month): $50 each
  • Hardware: Popular package is $799 (interest-free financing)
  • Installation: $499
  • Loyalty Program: $25 (per month)
  • Gift Card Program: $50 (per month)
  • Online Ordering Program: $50 (per month)
  • 2.49% + $0.15 (in-person) Visa, Mastercard, and Discover Card Rates (new customers and single locations only)


Toast Essentials

Ideal for restaurants looking to expand into off-premise channels.

  • From $99/mo
  • Includes Online Ordering & Delivery
  • Includes Toast Takeout App


Toast Growth

Ideal for using your data to attract new guests and drive repeat visits.

  • From $189/mo
  • Includes Online Ordering & Delivery
  • Includes Toast Takeout App
  • Includes Gift Cards, Loyalty, Marketing


Check Latest Price

In my opinion, Toast POS is relatively affordable when compared to the rest of the market. The only downside is that the price can add up if you choose to purchase some extra benefits (such as gift cards, marketing, and their loyalty program). You’ll need to assess the total cost across your business before deciding on this platform’s affordability.

I do like that Toast finally advertises the pricing of their in-house payment processing. They claimed to have a ‘flat rate,’ but it wasn’t advertised on their site; now you can find it in the pricing section above or under the Toast credit card processing section below.

Toast POS is also happy to work with you to customize a package. If you have a large restaurant or chain of restaurants, you may get a lower price per terminal. It’s always worth discussing your options with the Toast POS system before committing to a specific package.

Demo Video

 

Key Features

What’s on offer at Toast POS? Let’s take a deep dive into the various features available if you choose this point of sale system:

Toast POS Screen

  • Easy ordering system that allows staff to receive orders and process transactions quickly
  • Extensive menu building platform that will enable you to split menus into categories and divide items intuitively. You can also choose to mimic your restaurant’s currently displayed menu. You can use these tools to speed up the menu navigation process
  • Customize special pricing and promotional offers directly in your point of sale system
  • Tableside ordering for restaurants who need quick-service options for their customers
  • Automatically send digital receipts to your customers
  • An extensive data reporting system that allows you to understand your business and its various functions
  • Track customers and details about their visits to your locations — this can help you target individual customers for specific promotions
  • Manage your inventory directly to ensure you don’t disappoint customers with shortages of food or products
  • Allow staff members to clock in and out directly via your point of sale platform — this helps you pay wages and keep track of staff promptness
  • Track voids, cancellations, and a range of other indicators to keep your finger on the pulse of your business
  • Access to a mobile tablet (Toast Go Handheld), which means that you can directly take orders and payments from anywhere on your premises
  • A range of niche specifications that help you focus your point of sale system on certain types of hospitality businesses — such as fine dining or bakeries
  • Online ordering and delivery modules available

Toast Cash Register Screen

Data Reporting

The ‘back office’ features at Toast POS are another strong point associated with this provider. You can access sales data in real-time from an offsite location. Toast POS provides users with useful visuals, reports, comparison tools, automated alerts, and more.

Best of all, you can access all of this directly from a mobile phone. You can control your business without stepping foot in your office.

Deployment Type

Toast POS is a cloud-based mobile POS solution. Implementation includes a local LAN network for its clients by providing a dedicated router for PCI standards compliance. This way, all the POS data is downloaded and stored on every connected device and secure. Further, if the internet is down, all of your devices will still work as they should in offline mode. Credit card payments can also be accepted offline, and the processing data is stored until the internet is available. However, it can’t process gift cards offline.

Industries Served

As mentioned earlier, Toast POS is an all-in-one restaurant management solution. It offers convenient features to help you run whatever food industry business. It will work exceptionally well in companies that involve serving food and drinks for profit.

The POS system is suitable for small restaurant establishments, though it’s fully adept with chain restaurant management. The data will sync automatically across all the locations – you only need to use your username and password to access the data.

Ease of Use

The POS system is generally easy to grasp, and the company goes out of its way during the setup process to ensure you have everything you need to get started. One of Toast’s representatives will be there to walk you through the system and take all the time you need to get acquainted with it. The interface is modern, clean, and fast to navigate than some of the more traditional point-of-sale solutions.

Toast Flex POS Terminal

The ordering and payment processing platforms make it easy to conduct transactions in your restaurant. It can save you time and money if you experience a lot of foot traffic.

Hardware

Toast will provide you with what you need here, depending on your budget. For those just starting, there are POS terminals, sale tablets, card readers, bar printers, kitchen display screens, and more, depending on your specific requirements.

Toast POS hardware packages start at $799 for single locations with 1 terminal. If you need additional hardware, you’ll need to request a quote directly from Toast.

Toast POS Hardware Bundle

What’s included with the starter hardware bundle:

The most popular “starter” hardware bundle starts at $799 and includes:

  • 14″ Toast Flex terminal
  • Toast Tap for Payment Processing
  • Meraki Router
  • Add Guest-Facing Display – $200


Check Latest Price

Integrations

Using third-party integrations can help you instantly enhance your current point of sale platform. If you want to improve your business’s individual components, such as online ordering or payroll, third-party integrations can do the trick.

At Toast POS, there’s an impressive number of in-house add-ons and some third-party options. Integrations include:

  • PeachWorks
  • CrunchTime
  • Samsung Pay
  • Bevager
  • Kitchensync
  • CTUIT
  • Compeat
  • GrubHub
  • PayTronix

Payment Processing

Mandatory secure credit card processing is included in the general package. And to use Toast as your POS, you have to use Toast as your payment processor, which can be a bit of a challenge — especially if you want to keep your current provider.

The Toast starter kit comes with Toast Tap to accept payments. Toast Tap reader supports tap, dip, and swipe (NFC, EMV, & MSR) payments from credit cards and digital wallets like Apple Pay and Google Pay, allowing guests to pay whatever way is most convenient for them.

Toast advertises these flat payment processing rates on their website:

  • 2.49% + $0.15 (in-person) Visa, Mastercard, and Discover Card Rates (for new customers with a single location)

Toast will let you accept cash, checks, gift cards, and works with most credit and debit cards (MasterCard, Visa, American Express, and Discover).

Toast Go Handheld Device

You can accept payments tableside with the Toast Go Handheld device.

Customer Service

Customer support was a paramount consideration when the founders set out to create a POS system — and it shows. They have invested in quite a high level of support, which is rarely seen within the industry, from personal customization of the software to match the customers’ unique needs, to 24/7 technical assistance to the sheer number of hands-on training materials available. Plus, most of these services come free of charge.

However, platform installation and configuration are available at a small fee, which is enough to cater to the cost of the people who provide these services. It’s entirely possible that they lose money by offering installation services.

Our Verdict

I found Toast POS as one of the best POS solutions I’ve come across recently. It gives you all of the features you’d expect from a high-end system, with few (if any) product gaps. With a recent announcement of $400M in Series F Funding, any feature or technology gaps will quickly be dissolved. There are tens of thousands of new restaurants joining their platform every year, so Toast is definitely one of the restaurant industry leaders. Also, their exceptional customer service really sets them apart.

However, I think it would be better if users could choose whether to keep Toast as their payment processor. Still, this isn’t a deal-breaker, considering the few complaints and many praises about the processor from its current users. That said, we have no doubt recommending Toast to anyone running a business in the food-service industry.

Toast pricing is on the high side of the market when you start to add additional features. Their advertised flat-rate processing fees are in the “industry standard” range, albeit on the higher side. Flat rates can be predictable but pricey for high-volume restaurants or bars.

If you’re looking for a more cost-effective solution on the Android platform, we recommend checking out Harbortouch POS systems. Harbortouch pricing starts at only $39 per month for a comparable solution, with tons of features and negotiable processing rates.

If our Toast POS review didn’t meet your expectation and it’s not the perfect choice for your business, you can also check out some of our other POS reviews here.


Visit Toast

Specification: Toast POS

Best For

Full Service, Quick Service, Restaurants, Bars

Business Size

Small, Medium

POS Type

Android

Software Type

Cloud/SaaS

Free Trial

Demo Only

Merchant Services

In-House Only

Pricing Model

Monthly Payment, Contract

Price Range

$$-$$$

Videos: Toast POS

Photos: Toast POS

3 reviews for Toast POS

2.7 out of 5
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  1. JAMES David BROWN

    As a long time Executive Chef I have used my share of POS systems. Toast is hands down the easiest and user friendly. Training time cut way down. Their long list of integration partners and payroll system makes it a true all in one platform. I highly recommend any business to at the very least look into it. You will be impressed.

    + PROS: Easy to use, simplifies payroll, long list of integration partners
    - CONS: Requires a contract, but any top POS system usually does.
    Helpful(1) Unhelpful(0)You have already voted this
  2. Laurie

    We have used Toast for approximately 6 months. Hardware breaks continually, credit card readers disconnect numerous times each day, which requires a complete reboot of the system. Support on the weekends requires a 40+ minute wait on the phone. Our IT person is completely exasperated. There are never any solutions offered for our issues. I will give Toast another 6 months to get it together before we jump ship.

    + PROS: Easy to build our menu Online ordering
    - CONS: Hardware Software Connectivity Customer Support
    Helpful(1) Unhelpful(0)You have already voted this
  3. Andrew Briere

    I haven’t experienced their “great customer service” yet. My sales rep is VERY bad at communicating via email. This has been a stressful experience thus far and all I have to show for it is my deposit taken out of my bank account and absolutely NO idea when we can expect to see the equipment. I’ve tried calling customer service several times but it’s always a twenty minute or better wait…. we picked toast because we heard such great things, wow am I disappointed!!!

    + PROS: Very quick to give you a quote and take your deposit!!!
    - CONS: From first contact 2/3/21 until now 3/11/21 still haven’t received a date or even and estimated date of when I will see any equipment.....already paid the deposit on 2/18 absolute craziness!!!!
    Helpful(1) Unhelpful(0)You have already voted this

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