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Toast POS

(4 customer reviews)
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9.5/10 (Expert Score)
Product is rated as #1 in category Restaurant POS Systems
Toast POS is the new industry standard and by far one of the best options for new restaurant owners and industry pros alike. Toast offers sleek, easy-to-use POS software and reliable hardware with features needed today, like digital ordering and marketing to attract new guests and drive repeat business.
Easy to Use
9.5
Value
8.5
Support
8.5
Functionality
9.5
Feedback
9
PROS:
  • Extremely easy to use
  • Android-based platform
  • Strong data reporting features
  • Strong customer support team
CONS:
  • In-house processing only
  • Requires contract
  • Price can add up

Toast POS Review


Toast POS Review

60% Off Toast POS System

For a limited time, get a free starter kit hardware bundle and up to 60% off Toast restaurant software. Check out the latest Toast Discount Promotion.

Updated as of: June, 2024

Are you looking for a Toast POS review to decide if it fits your restaurant’s needs? Look no further. Here’s a crisp overview of Toast POS’s key features, cost implications, and real-world application for food businesses.

Avoid the fluff, and read on to see if Toast POS stands up to the demands of your operations and budget as we highlight both its assets and limitations.

Key Takeaways

  • Toast POS is a versatile and comprehensive point-of-sale system designed primarily for mid-sized food and beverage establishments, offering an integration-friendly platform with optional add-ons that can increase overall costs.
  • The system provides a user-friendly interface and a range of hardware options running on the Android platform, although setup can be complex and time-consuming without technical assistance.
  • Toast POS features an exclusive payment processing requirement with variable rates and extensive reporting and analytics tools and necessitates a minimum two-year contract commitment, which could be a drawback for some businesses.
  • Get a Toast POS Demo to see if it’s right for your business.

Unveiling the Toast POS System

Toast POS is more than just a POS system – it’s a comprehensive solution that includes software for order and sales management, alongside sturdy restaurant-grade hardware. It’s unique selling point lies in its capability to seamlessly integrate with various restaurant services and technology solutions, thus extending its operational capabilities and making it one of the best restaurant POS systems.

Targeted at the food and beverages industry, Toast POS caters specifically to mid-sized businesses, including:

  • restaurants
  • cafes
  • bars
  • independently run food and drink establishments with typically 51-200 employees

Toast POS software is innovative and is not just limited to these establishments; it’s versatile enough to cater to a variety of businesses in the food industry, from small restaurant establishments to chain restaurant management, including menu management.

The real testament to its capability and reliability comes from the number of establishments that trust and utilize it. As of 2024, over 106,000 restaurants are using the Toast POS system. That’s a significant number and speaks volumes about the system’s widespread adoption.

Bear in mind that many of Toast POS’s key features are only available as add-ons, potentially increasing the overall monthly subscription costs. This may make it less attractive in terms of value for money, especially for smaller establishments or those on a tight budget. However, the richness of features and the ability to customize the system to suit a restaurant’s specific needs may outweigh these additional costs for many.

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Toast POS Pricing

How much does Toast cost? Toast POS pricing starts at $0 per month (first terminal). The fee that you pay will depend on the package that you choose. You can purchase hardware and installation at an additional cost. Below, let’s take a look at the starting prices of various Toast POS components:

Toast POS Pricing

New Restaurant Basics

Ideal for new restaurants who want to get started with Toast and save money by bundling POS and Payroll.

Toast New Restaurant Basics Cost

  • Price: $69/mo (+$4 per employee/month)
  • Payroll lite
  • Scheduling lite
  • Additional employee management tools

In my opinion, Toast POS is relatively affordable when compared to the rest of the market. The only downside is that the price can add up if you choose to purchase some extra benefits (such as gift cards, marketing, and their loyalty program). You’ll need to assess the total cost across your business before deciding on this platform’s affordability.

I do like that Toast finally advertises the pricing of their in-house payment processing. They claimed to have a ‘flat rate,’ but it wasn’t advertised on their site; now you can find it in the pricing section above or under the Toast credit card processing section below.

Toast POS is also happy to customize a package for you. If you have a large restaurant or chain of restaurants, you may get a lower price per terminal. It’s always worth discussing your options with the Toast POS system before committing to a specific package.

Getting Started with Toast POS

Toast POS Screen

Setting up a POS system can often seem intimidating for those who are not tech-savvy. However, the setup process for Toast POS is relatively straightforward, especially for the basic configuration. Toast representatives can provide assistance, ensuring that you aren’t left fumbling in the dark.

However, it’s not all smooth sailing. Despite the available guidance and documentation, the installation process can be complex, potentially taking up to two hours. For those who aren’t particularly tech-savvy, this process can be quite daunting. Thankfully, on-site installation help from Toast technicians is an option, although this comes at an extra cost.

Toast aids the setup process by providing:

  • A checklist accessible through the Toast back-end, ensuring that you have all your ducks in a row and are not missing any crucial steps.
  • Toast Classroom, which offers on-demand training videos for a more detailed understanding of the setup steps.
  • Step-by-step setup guides on Toast Web, provided the user is logged into their account in a separate tab.

The Aesthetics and Efficiency of Toast POS

Toast Cash Register Screen

Beyond just functionality, the design and aesthetics of a POS system significantly contribute to its overall user experience. Toast POS scores high in this regard, offering a simple and user-friendly platform that’s well-suited for building inventory.

We’ll explore the specifics of navigating the interface and the range of hardware options available.

Navigating through the Toast POS Interface

The first thing that strikes you about the Toast POS interface is its simplicity and intuitiveness. With a clean and uncluttered design, the interface is easy to navigate. However, like any new system, some users may experience a learning curve when first using Toast POS, but this quickly dissipates with regular use.

One of the standout features of the Toast POS interface is the variety of ordering options it offers. In addition to the traditional method of staff taking orders, Toast POS also provides:

  • On-premise self-serve toast kiosk
  • A TakeOut & Delivery app
  • An online ordering page
  • Order & Pay for dine-in customers to order and pay from their devices

This versatility not only enhances the customer experience but also increases the efficiency of the restaurant’s operations.

Hardware Options with Toast POS

Toast POS Hardware Bundle

The variety of hardware options offered by Toast POS is one of its key strengths. These include:

  • Toast Flex
  • Toast Go 2
  • Toast Flex for Guest
  • Toast Flex for Kitchen

Each of these options is designed to address different operational needs such as ordering, payment processing, and inventory management in real-time.

However, it’s worth noting that all of Toast POS hardware operates exclusively on the Android platform. While this ensures seamless integration, it does not accommodate iOS devices.

The entry-level hardware bundle for Toast POS starts at $799, and for more specialized needs, restaurants can obtain a custom quote using Toast’s price comparison tool.

What’s included with the starter hardware bundle:

The most popular “starter” hardware bundle starts at $799 and includes:

  • 14″ Toast Flex terminal
  • Toast Tap for Payment Processing
  • Meraki Router
  • Add Guest-Facing Display – $200


Check Latest Price

Putting Toast POS to the Test

Toast Flex POS Terminal

Next, we’ll examine the real-world performance of Toast POS. How does it fare when put to the test? We look at its payment processing capabilities, reporting and analytics features, and the overall user experience.

Toast POS Payment Processing Capabilities

Payment processing capabilities are a fundamental feature of any POS system. With Toast POS, the payment processing rates are 2.49% + $0.15 for in-person transactions for Visa, Mastercard, and Discover Card transactions for new customers with a single location. The processing fees may differ based on the selected plan and the transaction type. These variations can impact the overall cost for users..

Bear in mind that Toast POS mandates the use of their Toast Payment processing, which may experience fee increases given a thirty-day written notice. However, they do offer flexible payment options, including payments based on a percentage of sales or a fixed monthly rate.

Additionally, Toast POS supports EMV card processing and is compatible with Samsung Pay, demonstrating strong credit card processing capabilities. Toast provides transparent payment processing, enabling restaurateurs to gain insights that aim to enhance their operational performance.

Toast POS Reporting and Analytics Features

The extensive reporting tools provided by Toast POS is another remarkable feature. Managers can filter performance by various metrics including location, service type, and dining options. This allows for a detailed and granular analysis of the business’s performance.

The platform’s in-depth analytics provide a unified view of labor costs and net sales. It offers insights into time-based sales summaries and product mix for strategic menu planning. These analytics can prove invaluable in making informed decisions to boost the restaurant’s profitability.

Moreover, Toast POS features real-time reporting capabilities that allow restaurants to monitor their sales, labor expenditures, and inventory levels in real-time. The restaurant pos system is also capable of calculating expenses and factoring in fixed overheads, providing a comprehensive overview of the business’s financial status.

Deployment Type

Toast POS is a cloud-based mobile POS solution. Implementation includes a local LAN network for its clients by providing a dedicated router for PCI standards compliance. This way, all the POS data is downloaded and stored on every connected device and secure. Further, if the internet is down, all of your devices will still work as they should in offline mode. Credit card payments can also be accepted offline, and the processing data is stored until the internet is available. However, it can’t process gift cards offline.

Industries Served

As mentioned earlier, Toast POS is an all-in-one restaurant management solution. It offers convenient features to help you run any food industry business. It will work exceptionally well in companies that serve food and drinks for profit.

The POS system is suitable for small restaurant establishments, though it’s fully adept with chain restaurant management. The data will sync automatically across all the locations – you only need to use your username and password to access the data.

Toast Go Handheld Device

You can accept payments tableside with the Toast Go Handheld device.

Customer Service

Toast customer support was a paramount consideration when the founders set out to create a POS system — and it shows. They have invested in quite a high level of support, which is rarely seen within the industry, from personal customization of the software to match the customers’ unique needs to 24/7 technical assistance to the sheer number of hands-on training materials available. Plus, most of these services come free of charge.

However, platform installation and configuration are available for a small fee, which is enough to cover the cost of the people who provide these services. It’s entirely possible that they lose money by offering installation services.

The Bottom Line on Toast POS

With all that information, what can we conclude about Toast POS? Here are the key points:

  • It offers a host of features and a user-friendly interface
  • It does come with certain limitations
  • There are additional costs for add-ons
  • Long-term contract requirements are necessary

Let’s further investigate if Toast POS is the suitable choice for your business.

Is Toast POS the Right Choice for Your Business?

Toast POS is suitable for various businesses in the food industry, from small restaurant establishments to chain restaurant management. However, it does present certain limitations, including:

  • Basic help and support options
  • Hardware offerings exclusive to Android users
  • Not all plans offer team management features, which may be critical for some businesses and are a noted limitation in more affordable plans.

The major downsides of Toast POS are:

  • Lack of payment processing flexibility
  • Potential buildup of additional feature costs, which may pose a significant financial burden for some establishments
  • Requires at least a two-year contract commitment from clients, with payment options that include affordable monthly installments or prepaying for the entire term
  • Long-term contract commitment and associated early termination fee could be a point of contention for some clients.

On the positive side, Toast POS is lauded for:

  • its user-friendliness
  • custom menu building
  • reliable Android platform
  • unique features for certain restaurant types
  • comprehensive data reporting
  • robust customer support

Toast provides extensive customer support for their Toast pos software, including software customization, round-the-clock technical assistance, and extensive training resources. Additionally, they offer toast delivery services to enhance the user experience, all while ensuring seamless integration with toast hardware and offering competitive toast pos pricing. To get a better understanding of the system, it’s worth checking out toast pos reviews from real users.

Ultimately, the decision to choose Toast POS will depend on your business’s specific requirements, your budget, and your willingness to commit to a long-term contract. It’s always advisable to compare different POS systems, weighing their pros and cons, and choose the one that best aligns with your business’s needs.

Summary

In summary, Toast POS is a comprehensive POS system specifically designed for the food and beverage industry. It offers a simple and user-friendly interface, a variety of hardware options, and robust reporting and analytics features. Despite its limitations in terms of payment processing flexibility, additional costs for features, and the requirement of a long-term contract, Toast POS is a strong contender in the POS market.

However, like any business decision, it’s important to carefully consider your specific needs and circumstances before investing in a POS system. While Toast POS is a powerful tool with many impressive features, it might not be the right fit for every business. Always weigh the pros and cons, consider your budget and business needs, and don’t be afraid to explore other options in the market.

Frequently Asked Questions

Is Toast cheaper then square?

Toast has generally been an inexpensive choice for large restaurants. However, whether it is cheaper than Square for Restaurants depends on the specific rates and your average ticket price and sales volume.

What percentage does Toast take?

Toast takes 2.49% plus 15 cents for standard in-person transactions and 3.5% plus 15 cents for transactions where the card isn’t present.

Is Toast Tab reliable?

Yes, Toast tab is reliable because it is user-friendly, highly customizable, and offers great value for the cost. It also integrates with many software programs, making it a good choice for restaurant businesses.

What are the disadvantages of Toast?

The main disadvantage of Toast POS is that its credit card processing is locked in the system, which can be a limitation for those with an existing provider.

What is Toast POS?

Toast POS is a cloud-based mobile POS system tailored for mid-sized food and beverage businesses. It offers comprehensive features and flexibility to meet the industry’s needs.


Get Toast Demo

Specification: Toast POS

Best For

Restaurants, Quick Service, Full Service, Bars

Business Size

Small, Medium

POS Type

Android

Software Type

Cloud/SaaS

Free Trial

Demo Only

Merchant Services

In-House Only

Pricing Model

Monthly Payment, Contract

Price Range

$$-$$$

Videos: Toast POS

Photos: Toast POS

4 reviews for Toast POS

3.3 out of 5
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  1. JAMES David BROWN

    As a long time Executive Chef I have used my share of POS systems. Toast is hands down the easiest and user friendly. Training time cut way down. Their long list of integration partners and payroll system makes it a true all in one platform. I highly recommend any business to at the very least look into it. You will be impressed.

    + PROS: Easy to use, simplifies payroll, long list of integration partners
    - CONS: Requires a contract, but any top POS system usually does.
    Helpful(4) Unhelpful(1)You have already voted this
  2. Laurie

    We have used Toast for approximately 6 months. Hardware breaks continually, credit card readers disconnect numerous times each day, which requires a complete reboot of the system. Support on the weekends requires a 40+ minute wait on the phone. Our IT person is completely exasperated. There are never any solutions offered for our issues. I will give Toast another 6 months to get it together before we jump ship.

    + PROS: Easy to build our menu Online ordering
    - CONS: Hardware Software Connectivity Customer Support
    Helpful(6) Unhelpful(1)You have already voted this
  3. Andrew Briere

    I haven’t experienced their “great customer service” yet. My sales rep is VERY bad at communicating via email. This has been a stressful experience thus far and all I have to show for it is my deposit taken out of my bank account and absolutely NO idea when we can expect to see the equipment. I’ve tried calling customer service several times but it’s always a twenty minute or better wait…. we picked toast because we heard such great things, wow am I disappointed!!!

    + PROS: Very quick to give you a quote and take your deposit!!!
    - CONS: From first contact 2/3/21 until now 3/11/21 still haven’t received a date or even and estimated date of when I will see any equipment.....already paid the deposit on 2/18 absolute craziness!!!!
    Helpful(5) Unhelpful(2)You have already voted this
  4. Chris

    I cannot speak to others reviews here saying hardware is breaking and credit card readers not working, to each their own experience I guess, but from our experience, Toast has been nothing short of amazing switching from Square.

    We chose Square as it was cheap and low cost and got the job done, but we quickly outgrew it. Shopped around and ended up talking to a Toast rep in our area (Albuquerque, NM) they gave us a virtual demo and talked us through everything from what made their hardware different to the software that would help us drive revenue (email marketing, loyalty etc.) A huge selling point to us was the ability to use DoorDash but not pay commissions on delivery orders which used to really cut into our online ordering revenue.

    We have had toast for about a year now and it has been wonderful, really simple to teach new staff, we use their handhelds which are AWESOME, really sleek design and fit right in our servers pockets. No substantial issues with credit card reader, we had one handheld freeze up once but a 10 minute call with their customer service fixed it right away. I’ve only called them a handful of times since we opened, and have never waited more than 5 minutes to reach an actual person for help.

    All in all i’d give Toast 4/5 stars for the system but ranked them here 5/5 because our sales rep we worked with took our budget we gave him and got us to a number that fit what we could afford. I really recommend going through your local sales rep, in my experience they have more ability to help on discounting.

    All in all very positive experience, a few places around us have Toast too and i can’t say i’ve heard any complaints from them either. Would highly recommend to any mom/pop shop opening up a first location or anyone needing an upgrade.

    Good luck with your search!

    + PROS: User friendly Handhelds - love them! Flexible pricing Cloud based Runs in offline mode if internet is down Online Ordering Automated email campaigns to customers Customer service is an actual person
    - CONS: took about 4 weeks to get our hardware - not a huge deal just need to plan for that.
    Helpful(3) Unhelpful(0)You have already voted this

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