My SpotOn POS review will take you on a guided tour of all the different features available in this modern point of sale system. If you think it’s time to purchase a new software and hardware solution, it’s crucial to examine the hidden details of each service on the market. Is SpotOn POS your next point of sale for your restaurant? Let’s find out!
Build excellent menus with custom modifiers
Easy-to-use touchscreen hardware systems
Great payment processing rates if you’re taking large orders
Extensive data reporting features
Cloud-based storage and control system
24/7 customer support
Good reputation with customers
Prices can be expensive
Reports of hidden fees
Prices increase if you don’t use SpotOn payment processing
Must use SpotOn hardware
Overview of SpotOn Restaurant POS
SpotOn’s POS platform initially operated under the name Emagine POS. In 2018, SpotOn acquired Emagine POS to expand into the point of sale industry. SpotOn was initially a payment processing company – it first started in 2001.
The acquisition of Emagine POS allowed SpotOn to partner its payment processing services with a full-service POS system. SpotOn POS can be used across a broad range of niches, but the company offers a restaurant-specific platform that will be the focus of this review. It comes loaded with hospitality features that make it easy to run a restaurant, café, or bar.
SpotOn POS offers a range of touch screen POS hardware solutions that can help you get up and running quickly. Unfortunately, this means that you won’t be able to bring your hardware with you if you choose to work with SpotOn. Still, this can mean your upfront costs are cheaper.
SpotOn POS helps you build menus, take orders, process transactions, manage tabs, oversee multiple locations, and more. There are plenty of features built into this system that will help you improve efficiency in your workplace. Let’s take a more in-depth look with our review and see what makes SpotOn POS so unique!
SpotOn POS’s pricing starts at $25 per month, but there is a bit of a catch. If you want to take advantage of its lowest pricing structure, you’ll need to sign up for its payment processing as well. If you don’t use SpotOn’s payment processing, you’ll have to pay $195 per month for the rights to the software – this is an extremely sharp price hike. So how much does SpotOn POS cost?
Here’s the cost of SpotOn POS for restaurants:
$25 per month (with processing)
$195 per month (without processing)
$65 per month extra for restaurant
$25 per month – Loyalty (Add on)
$25 per month – Website (Add on)
1.89% + 15c (regular transactions)
1.99% + 15c (AMEX, corporate, international, and keycard transactions)
So if you use SpotOn’s payment platform, you’ll need to pay $25 per month, plus $65 per month to access its restaurant-specific software (not including hardware costs). SpotOn is known to charge a setup fee, but the company does not publicly advertise this cost.
Fortunately, SpotOn’s payment processing is extremely affordable. The company has made an effort to offer some of the lowest commission rates in the industry, which makes it a much easier decision to opt for their platform.
Its current rate is 1.89% + 15c – while its flat-rate ‘cents’ commission is high, its percentage commission is very low. If you’re a current or new restaurant owner that sells high priced items, this could be a decent option.
Overall, SpotOn POS’s pricing is competitive, as long as you opt to work with their in-house processing platform. Purchasing their product without processing is extremely expensive!
You can also choose to add payroll, loyalty, marketing, and a variety of other services if you’re willing to pay extra per month.
A POS system is nothing without its features. So, what does SpotOn POS allow its clients to do? Let’s take a look at some key elements in more detail below!
Backhouse menu builder that helps you build custom menus with detailed inputs
Table layout generator that allows you to manage your restaurant and its customer flow better — also includes table reservations
Online ordering tools and separate menus that provide you with the ability to set up custom catering options
Full-scale reporting data that helps you keep a better eye on your business and anticipate changes in trends
Easy ordering system that allows for quick-changing modifiers and convenient customizations
Employee clock-in system that allows you to integrate staffing and staff hours
Build a customer database to help you offer custom benefits to repeat customers
Touch screen interface for easy controls
Tableside ordering and tablet that can help you send orders directly to the kitchen from the floor
An enormous list of integrations that can help you better manage staff, accounting, and a range of other components of your business
Extensive customer support around the clock
Integrated payment processing that allows for cash and almost all major credit cards — as well as mobile pay and gift cards
Inventory tracking that assists in avoiding running out of essential ingredients
Automatic updates — you’ll continuously have access to the best and latest SpotOn software
Cloud-Based or Locally Installed?
SpotOn POS bills itself as a web-based POS provider – this is not common for many of the new POS services, which are cloud-based or locally installed. The advantage of a web-based system is that you’re able to access your POS from any browser and access your reporting data remotely. You’ll also benefit from being able to protect your data from a hardware malfunction.
Web-based services allow POS companies to update software easily, which is excellent while SpotOn continues to release new software updates. By utillizing a tablet, you can still enjoy the same benefits of using a mobile POS system. Even though SpotOn is a web-based POS, it can be used on touchscreen devices, just like any other POS system. Still, I think this is an upside associated with SpotOn POS and sets them apart.
Data Reporting Features
If you want to run a successful business in the modern world, it’s critical to have a firm understanding of your restaurant’s data. Fortunately, most modern POS systems provide you with extensive data reporting options.
At SpotOn POS, you’ll gain access to data and insights that you won’t find in outdated systems. You’ll be able to monitor sales, inventory, employee productivity, time-based trends, and more. You can even set up alerts that can notify you of specific issues.
Another reporting feature I really like at SpotOn is its reporting app. You can access reporting data directly from a mobile reporting application, no matter where you are!
Industries Served & Business Size
SpotOn POS is designed to work with a broad range of different hospitality-based businesses. You can also use this POS system for retail, but for this review, we have been focusing primarily on restaurant-based companies. There is a restaurant-specific feature list that is geared towards full-service restaurants, quick-service restaurants, bars & nightclubs, pizza, and café owners.
In terms of business size, SpotOn doesn’t boast as many of the high-end features that you might find in other industry leaders. While it can handle large businesses, I recommend this POS platform for small to medium-sized companies. But don’t worry if you’re planning on growing – there are plenty of tools in this system that can help you scale!
Ease of Use
SpotOn POS is definitely easy to use. If you’ve never used a modern POS system before, you’ll notice some serious improvements the second you open this software. It’s easy to navigate, take orders, and customize on the go.
While the user interface isn’t as seamless as some of my favorite POS providers, there’s still a lot to like about SpotOn POS. If you want a platform that is easy to learn (and teach to staff), I definitely wouldn’t rule this option out.
In my opinion, SpotOn POS’s hardware limitations are a minor downside. You can potentially bring your tablet or hardware device along with you for the restaurant POS, but SpotOn POS offers and recommends using its touchscreen hardware solutions. We generally agree with using the hardware from the vendor to make sure everything is compatible and plays nicely together.
Still, there’s plenty to like about the choices you have through SpotOn. Their hardware devices are touchscreen monitors, minimalist, and easy to use. While SpotOn has several hardware options for other business environments like the smaller Poynt system and SpotOn register, you’ll need the SpotOn restaurant-based all-in-one POS below.
Either way, you’ll have to pay a bit extra per month to access these hardware devices. The costs associated with this are highlighted in the pricing section of this review.
Integrations & Add-ons
There are plenty of high-end integrations and add-ons available with SpotOn POS. Personally, if a POS system doesn’t offer integrations, it’s probably not worth working with — integrations often end up providing some of the core value available with a POS.
At SpotOn, their integrations allow you to improve staffing, inventory, accounting, and a range of other components of your business. Top integrations include QuickBooks, Gusto, splick.it, CTUIT, Optimum Control, Bevinco, and more. You can find a current list of integrations on their website.
Compatible Credit Card Companies
You are allowed to use your own payment processing company with SpotOn, but it will significantly increase the cost of the service. If you want to take advantage of the lower prices, you’ll have to use SpotOn’s credit card processing. The full costs of this are outlined in the pricing section of this review.
With SponOn merchant services you do get some handy features like marketing, reviews, and payment analytics, but loyalty and a website will cost you extra.
SpotOn doesn’t advertise the other credit card processors that you’re allowed to use — but you can contact them to find out if yours is eligible. In some ways, SpotOn may only be worth using if you’re willing to commit to its payment processing platform. While I typically prefer POS systems that offer more flexibility, it’s still a good option if you like the rates on offer at SpotOn.
Customer Service and Support
Every restaurant owner knows that their POS provider needs to have a strong customer support team. It’s not your job to handle the technical aspects of your software; you should be able to entrust that to your POS customer support team. Fortunately, SpotOn’s customer service team is available 24/7 to help you solve problems — they have an email and phone number that you can contact.
In terms of customer satisfaction, SpotOn looks to be doing well. They’re accredited with the Better Business Bureau (BBB) — they even have an A+ rating!
Still, like any large business, there are a few complaints about SpotOn from previous customers. The primary issue that is highlighted is hidden fees. For this reason, you should seek full clarity from SpotOn before making any financial agreements or payments.
It’s safe to say that SpotOn has a much better customer reputation than many of the other providers I’ve reviewed.
Overall, SpotOn POS is a decent performer. You’ll have access to some of the best restaurant-specific features on the market — it can truly help you transform your business if you’re using an outdated system. With plenty of add-ons and integrations available, you can have complete control of the backroom aspect of your business.
The primary downsides associated with SpotOn POS are its restrictive hardware and credit card processing features. But if you’re happy with the firm’s hardware, and you like their processing rates, this shouldn’t be an issue.
SpotOn claims to have no long-term contracts, but it’s best to seek clarity on this matter before you sign up for their services. Fortunately, the firm offers free demos to any prospective client! Before you decide on any specific system, we recommend you check out some of our other POS reviews.
Editor’s note: How’d we do on our SpotOn restaurant POS review? Do you have any questions, comments, or concerns? Your feedback is important to us. Please let us know in the comments below or contact us.
Cathy Smiley is a POS specialist, former restaurant professional, and content contributor for www.posusa.com. Cathy currently works as an ISO for one of the largest POS companies. Since 2011, she has personally been involved with hundreds of point-of-sale installations. Her articles have been featured or mentioned in many of the top industry websites. She likes writing on the subject of POS systems and enjoys helping merchants find the best solutions to help grow their business.
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