Jason Feemster
Lightspeed Retail POS Review
Table of Contents
Updated as of September, 2023
Overview of Lightspeed Retail POS
Lightspeed Retail POS is a cloud-based point of sale (POS) system designed for retailers of all sizes. It offers comprehensive features, including inventory management, customer tracking, and sales reporting. Lightspeed Retail POS also has built-in eCommerce integration, allowing you to sell online and in-store seamlessly from a single platform.
If you’re looking for a POS system that can grow with your business, Lightspeed Retail is a great option to consider. It’s easy to use and scalable, making it a good choice for small businesses that are just starting with POS and larger businesses that need a more robust solution. And because it’s cloud-based, you can access your data from anywhere, making it a good choice for businesses with multiple locations.
Our Lightspeed Retail POS review will look closely at what this system offers and some of its key features.
Pros vs Cons
- Affordable pricing plans that scale with businesses of all sizes
- Intuitive and easy-to-use interface
- Powerful features for managing inventory, customers, and employees
- Flexible integrations with popular accounting, eCommerce, and shipping platforms
- Excellent customer support
- Limited customization options
- Some features require product upgrade
Lightspeed Retail Pricing
Lightspeed Retail POS starts at $69 per month if paid annually. Each product’s prices increase if you pay monthly or choose to use your own processor. So to get the best price on Lightspeed, you’ll want to use Lightspeed Payments and pay annually.
Lightspeed’s processing rates are competitive, and we typically recommend using integrated payment processors whenever possible, so you have one company to call for support.
Lightspeed Retail Lean
For essential retail business needs.
- Monthly – $69/mo
- Lightspeed Payments 2.6%+ 10c
Lightspeed Standard
Ideal for Omnichannel businesses.
- Monthly – $149/mo
- Lightspeed Payments 2.6%+ 10c
Lightspeed Advanced
More tools like Loyalty and Advanced Reporting.
- Monthly – $269/mo
- Lightspeed Payments 2.6%+ 10c
Lightspeed Retail Features & Benefit
Lightspeed Retail POS system is a cloud-based platform that helps small businesses manage their inventory, sales, and customers.
It’s one of the top retail POS solutions for small businesses and offers a wide range of features you’ll need, such as:
- Inventory Management: Lightspeed Retail POS system offers real-time inventory management. This means you can keep track of your stock levels and ensure that you never run out of products.
- Sales Reporting: The system provides detailed sales reports through the Lightspeed login portal, so you can see which products are selling well and which ones need to be promoted more.
- Customer Management: The software helps you keep track of your customers’ contact information and purchase history. This way, you can offer them personalized service and build long-term relationships.
- Multi-Channel Selling: With Lightspeed Retail, you can sell your products online, in-store, or on mobile devices. This gives you the flexibility to reach more customers and boost your sales.
- E-Commerce Integration: Lightspeed integrates with popular e-commerce platforms such as Shopify so that you can manage your online and offline sales from one central platform.
- 24/7 Support: Lightspeed offers 24/7 support, so you can always reach someone if you have any questions or problems.
- Scalability: Lightspeed Retail is scalable so that it can grow with your business. As your business expands, you can add more users, products, and features to the system.
- Affordable: The software price is reasonable, especially for small businesses. There is no upfront cost (excluding hardware), and you only pay a monthly or annual subscription fee.
- Easy to Use: Lightspeed Retail software is very user-friendly, so you can start using it immediately without hours of training.
- Try it Free: You can try Lightspeed Retail POS free to see if it’s the right fit for your business. We always like to see this as an option.
Is Best For
Lightspeed Retail is best for small to mid-size businesses that need a reliable and affordable solution for managing inventory, customers, and sales. With Lightspeed, businesses can track inventory, customers, sales, and more in one place.
Additionally, Lightspeed allows businesses to accept credit card payments and connect to QuickBooks for accounting purposes. Overall, Lightspeed is an ideal solution for companies that want to streamline their operations by selling across channels from a single POS system making life easier for their employees.
Supported industries:
- Apparel
- Bike
- CBD
- Electronics
- Gift store
- Health
- Home decor
- Jewelry
- Liquor
- Pet
- Sporting goods
- Toy
- Tobacco/Vape
- Golf
- Restaurants (Lightspeed Restaurant)
Our Verdict
There’s plenty to like about Lightspeed Retail. Lightspeed Retail POS is a slick cloud-based platform that helps small businesses manage their inventory, sales, and customers. It’s one of the top retail POS solutions for small businesses. It offers a wide range of features, such as real-time inventory management, sales reporting, customer management, and multi-channel selling.
The software is very user-friendly and affordable, making it a great option for small businesses that want to streamline their operations. To get the best price on Lightspeed Retail, you’ll need to opt for the annual subscription and signup for Lightspeed Payments. It’s definitely not a deal breaker, especially considering the competitive processing rates.
Overall, we recommend Lightspeed Retail POS for businesses that need a reliable and affordable solution for managing inventory, customers, and sales.
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Jason –
Upserve POS System Review: An Exasperating Experience
Rating: ★☆☆☆☆ (1/5)
As the owner of a bustling restaurant, I understand the significance of a reliable POS system. However, my recent encounter with Upserve’s POS system and customer support has been nothing short of a nightmare.
3/14/2023 (The first day of printer downtime):
On this fateful day, we confronted a critical issue where all three receipt printers ceased to function. Consequently, we were unable to obtain customer signatures or process tips for our servers. Here’s an account of Upserve’s response:
• Chat Support: My initial contact with Upserve’s chat support yielded a temporary fix that lasted only about 1 or 2 hours before the problem recurred. Subsequent attempts with chat support were equally futile.
• Customer Service Center: In search of a more effective solution, I contacted Upserve’s customer service center to converse with a human representative. To my dismay, they followed the same manual as the chat support. The most infuriating aspect was the protracted wait times to connect with a representative, leaving me questioning the competency of their support team.
3/15/2023 (Second day of printer downtime):
On this day, I reached out to Upserve’s support team in hopes of receiving an update regarding the issue. Regrettably, I received no information or progress report. The situation persisted, disrupting our restaurant’s operations as we were forced to resort to manual record-keeping.
3/16/2023 (The third day of printer downtime):
Despite being promised a resolution by Upserve, the third day brought more disappointment. I eagerly awaited a new printer that was supposed to be dispatched but received neither the printer nor an update from their upper-level engineer. This prolonged downtime severely impacted our business.
3/17/2023 (The fourth day of printer downtime):
By this point, our frustration had reached its zenith. I once again contacted Upserve’s customer support, only to be greeted with more delays and excuses. It was revealed that they took four days to obtain approval to send a new printer due to contractual obligations. This solution was not only preposterous but completely unacceptable, given the extent of our problems.
In conclusion, my experience with Upserve’s POS system and customer support has been a complete disaster. The protracted downtime, lack of effective solutions, and indifference displayed by their customer support team have left me with no alternative but to seek out another POS provider.
I earnestly caution others against entering into a contract with Upserve. Even after switching to a different POS system, I continue to be charged by Upserve, which is nothing short of unjust.
Upserve’s lack of responsiveness and inability to resolve critical issues in a timely manner is a clear indication of their disregard for their customers’ needs. Please take heed of my experience and reconsider using the Upserve POS system. Their support and service leave much to be desired, and the frustration it caused me was simply not worth it.