Updated as of August, 2020
Table of Contents
- 1 Pros
- 2 Cons
- 3 Overview of Cake POS
- 4 In a hurry and don't have time to read reviews?
- 5 Pricing
- 6 Cake POS for Restaurants – Promo Video
- 7 Key Features
- 8 Cloud-Based or Locally Installed?
- 9 Industries Served & Business Size
- 10 Ease of Use
- 11 Hardware Requirements
- 12 Integrations & Add-ons
- 13 Compatible Credit Card Companies
- 14 Customer Service and Support
- 15 Our Verdict
Is Cake POS a good restaurant POS solution to consider for your business? At POS USA, we’ve researched and reviewed many different POS systems. We go out on the internet and scan all the reviews, and we talk to and survey consumers. In our research and review of Cake POS, we found that Cake is a strong contender when it comes to a complete software and hardware package with great support at reasonable prices.
No matter what type of restaurant you own or manage, your point of sale system is one of the most critical components of your operation. It’s vital that you have a POS system that can help you facilitate complex transactions with ease. Unfortunately, many of the outdated POS systems on the market can do more harm than good.
Cake POS is a relatively new POS provider but still offers a wide range of features and benefits to restaurant owners. In our Cake POS review, we’ll take a look at how this POS platform can help empower and grow your business. We’ll also explore its pros vs. cons and features in-depth throughout this review, so you have an overview if Cake is a POS to consider for your business.
- It’s easy to build menus and change prices
- Access to the entire platform from an off-site location
- Cloud-based storage to prevent data loss
- Automatic ‘reporting data’ retention
- 24/7 customer service
- Integration with leading accounting platforms
- Robust hardware system available directly through Cake POS
- Simple payment processing terms
- Different specifications for different hospitality businesses
- Free demo
- Pricing might be out of some budgets
- Less credit card processing flexibility
- Not as much flexibility with hardware
- Long-term contracts are encouraged
Overview of Cake POS
Cake POS is a point of sale product powered by Sysco – one of the world’s most famous multinational companies. Sysco has made a name for itself as one of the most trusted names in the distribution and marketing of food products for restaurants. In recent years, the company has entered into the POS industry via its Cake POS platform.
Cake POS provides users with access to world-class hardware and software for point of sale transactions and management. Unlike many POS providers, which direct you to purchase your equipment, Cake POS also provides access to a proprietary hardware system via its service. Its hardware is a touchscreen, extremely intuitive, and built to handle the potentially treacherous conditions found in quick service and full-service restaurants.
Cake is a restaurant management system that is specifically geared towards the hospitality industry. It offers a range of additional features, including restaurant management, payment processing, offline payments, and more. We’ll take a more in-depth look at its features throughout our Cake POS review!
Before you take a look at all the features that Cake POS has to offer, it’s essential to consider the pricing structure. There’s no point reading about a POS system that you can’t afford!
How much does Cake POS cost? Here is the pricing:
Cake POS Cost
- Hardware Bundle – Starts at $69/mo*
- Software & Service – Starts at $69/mo*
- Each Additional Terminal – $49/mo
*$69/mo lease pricing requires a 3-year contract. +$69/mo software subscription pricing requires a 2-year contract.
One of the significant downsides about Cake POS is that the company doesn’t provide transparent pricing information. Instead, they direct you to fill out a quote form – this can be a pain if you’re trying to make a quick price comparison across a broad range of POS platforms.
Overall, Cake POS offers prices for both software and hardware as a service. If you want to couple your software fee with Cake POS’s hardware, it will cost you more. The company states that its most popular platform costs around $138 per month. For a small business, this might seem like a pretty expensive investment.
Also, if you want additional add-ons, you’ll need to pay. Credit card processing costs money, too, but this is comparable with other top industry competitors.
The other downside to Cake POS’s pricing model is that the company encourages its users to sign long-term contracts. To take advantage of the most affordable pricing on offer, you’ll need to sign up for a three-year commitment. These types of obligations can end up putting you in a tough position if you can no longer afford the services of Cake POS.
If you’re interested in Cake POS’s guest management platform, it will cost you $79 per month — you’ll also need to pay $199 upfront. Again, while this platform is extremely extensive, the price points might be well outside of your budget.
Cake POS for Restaurants – Promo Video
Cake is a relative newcomer to the market, but the company still has many of the key features you’d expect from a modern cloud-based POS system. Here are some of the main features we like about the Cake POS software and hardware platform:
- A touchscreen hardware system that can fit into a fixed terminal or be used for tableside ordering
- Full tableside ordering capabilities that can increase efficiency in your restaurant
- Accept a range of different payments, including payment platforms like PayPal
- Offline payment processing means you’ll never be stuck without your POS system — this is an excellent feature that you don’t find with many other providers.
- Reporting data secured on a cloud platform to prevent data loss
- Easily set up an online ordering platform for your restaurant or food truck
- Custom POS platforms depending on the type of hospitality outlet you operate (restaurant, bar, food truck, etc.)
- Quickly build a menu that is intuitive to navigate
- Create seasonal menus with just a few clicks of a button
- Instantly change your menu and prices from an off-site location
- Review reporting data from a third-party location
- ‘Guest Manager’ platform allows you to build a physical restaurant on your POS and manage tables, reservations, and more
- Access to third-party apps that can help you control order management and keep tabs on other key components of your business
- Split checks, speed screens, and pre-authorize credit cards which are features to have for full service restaurants and bars
Cloud-Based or Locally Installed?
Technically Cake POS is a cloud-based POS platform, but this answer isn’t as straightforward as it may seem. Cake POS offers the best of both worlds when it comes to cloud technology. Unlike outdated POS platforms, Cake POS follows a new trend of being both cloud-based and locally installed, aka a hybrid.
While you will install the software on your hardware, all your data and information will be stored on a cloud. As you can imagine, this helps you prevent costly data losses if something goes wrong with your hardware. It also means that you can view reporting data offsite and export it to accounting software platforms.
Cake point of sale does offer offline mode to keep your restaurant in business when your internet goes down.
Industries Served & Business Size
Unlike many POS systems, Cake POS is specifically geared towards the hospitality industry. While this might rule out specific industries, it provides unique advantages to those who run restaurants, bars, food trucks, or other hospitality venues.
Cake POS can serve businesses of almost any size. They have unique features that can help you gear your POS layout towards full-service restaurants, quick-service restaurants, bars, pubs, or food trucks; this being said, it’s not necessarily as powerful as some of the other competitors on our list.
I’d say that Cake point of sale is perfect for small to medium-sized establishments. While it does have the features that larger restaurants will need, it’s not quite as extensive of a software application as you might find with some of the more “aged” POS programs.
Ease of Use
As with most modern POS systems, one of the primary goals that Cake POS set out to achieve is making your point of sale experience easier. Many outdated systems use counterintuitive, which can slow down the learning curve. If you’re looking to train staff quickly, you need to use a POS system that makes sense.
One of the best parts about Cake POS is that it’s easy to navigate and customize. I highly recommend this platform if ease of use is one of your primary concerns.
Cake POS is one of the few modern POS providers that pushes you towards using their hardware setups. While many competitors let you run their software on iPads, iPhones, or other tablets, Cake POS has its preferred hardware.
What’s included with the starter hardware bundle:
- 1 POS terminal
- 1 Payment Cube
- 1 Thermal Printer
- 1 Cash Drawer
The starter bundle can be purchased individually or leased, starting at $69/mo.
Still, there are advantages to working with Cake POS’ hardware. Its hardware is sleek and intuitive — it’s also entirely touchscreen. The hardware system is resistant to water and other substances that you may encounter inside your restaurant. If you’re looking for a sleek and practical hardware system that isn’t intrusive, Cake POS has you covered.
Cake POS is also willing to let you pay for the hardware monthly, which means you won’t have to make the same upfront investment you might find if you need to purchase third-party equipment independently.
They do have an option to use an iPad (The POS Orderpad) with an app that mirrors the terminal software you can use for line busting and tableside ordering.
Integrations & Add-ons
Cake POS offers a range of integrations and add-ons — though it must be said their list isn’t as extensive as some competitors. With Cake POS, most of the add-ons are related to integrating accounting software with your POS reporting system. You can integrate your POS platform with QuickBooks and Xero.
Other integrations and apps include Orca, 7Shifts, and more. These applications can help you manage your staff, keep track of stock, and order more inventory when you’re running low on supplies.
In terms of add-ons, you can add guest manager if you want a service that allows you to manage your floor space better; this helps you better manage seating, ordering, and payment processing to increase efficiency in your workplace.
For those looking for additional features, there’s also the option to add online ordering, which can help you manage orders from external customers – this is an excellent package if you rely heavily on takeout orders.
Compatible Credit Card Companies
Cake POS offers clear terms for its credit card processing platform. You pay 2.5% + 10c per transaction. You won’t have to pay any monthly fees for processing, which means you only have to pay for what you process. Its credit card processing platform accepts all major credit cards.
While this is undoubtedly a useful feature, it doesn’t leave you with the same flexibility that you find with other POS platforms. Some point of sale providers allows you to integrate with hundreds of credit card processing partners.
Customer Service and Support
If you’re running a busy restaurant or starting a new restaurant, it’s critical that your POS provider has a strong customer support team. Fortunately, you’ll find 24/7 customer support with Cake POS. Surprisingly, this isn’t a feature you see with all significant POS providers. Cake POS’s customer support team is undoubtedly one of its upsides.
It’s also important to consider what other customers think of this platform. If tons of customers are running into similar problems with a platform, there’s a high chance that you will too. So, what do Cake POS customers think of this point of sale product?
There are plenty of online testimonials praising Cake POS’ platform and its ability to improve operations and cash flow. Unfortunately, Cake POS doesn’t have a significant presence on many of the top consumer watchdog groups, so it’s hard to gauge the volume of complaints about the company. Check back regularly to see if there is an update on this matter.
There’s no doubt that there’s plenty to like about Cake. If you haven’t changed your POS system or cash register for many years, this will feel like a real upgrade. Its ease-of-use, feature list, and hardware can make your restaurant much more manageable. Just make sure that your business operates in the hospitality industry – otherwise, this platform won’t be of much use.
The only downsides to Cake point of sale are related to pricing and contracts. If you’re operating on a budget, this might not be a great option. Also, you need to be sure this is the right platform for your restaurant before you purchase it – Cake POS is known to prefer long-term contracts.
Make sure to request a free demo of Cake before you make any long-term commitments. It’s a great way to get a feel for the product before signing a lengthy contract and investing your hard-earned money.
Image Credits: trycake.com
Editor’s note: How’d we do on our Cake POS review? Do you have any questions, comments, or concerns? Your feedback is important to us. Please let us know in the comments below or contact us.