Updated as of June, 2020
Table of Contents
- 1 Pros
- 2 Cons
- 3 Overview of Maitre’D POS
- 4 In a hurry and don't have time to read reviews?
- 5 Pricing
- 6 Maitre’D Restaurant POS – Promo Video
- 7 Key Features
- 8 Cloud-Based or Locally Installed?
- 9 Reporting Features
- 10 Industries Served & Business Size
- 11 Ease of Use
- 12 Hardware Requirements
- 13 Integrations & Add-ons
- 14 Compatible Credit Card Companies
- 15 Customer Service and Support
- 16 Our Verdict
If you’re looking for a detailed Maitre’D POS review that can help you determine if this is the right point of sale system for your restaurant, you’ve come to the right place. With so many new options available to restaurant owners in the United States, it’s hard to settle on one provider. I’ll explore the in-depth details of this leading POS solution — let’s get started!
- A range of different hardware options
- Easy to build menus and change items
- Restaurant-specific features
- Extensive integration list and add-on selection
- 24/7 customer support
- Easy to use
- Loyalty programs, inventory, and staff management
- Non-transparent pricing
- Favoritism towards Posera payment processing
- Reported long waits for customer service
Overview of Maitre’D POS
Maitre’D POS is an excellent example of a point of sale product on offer from technology company Posera. Posera provides a range of hospitality-based POS tools that help clients improve efficiency and manage transactions. The bulk of Posera’s business appears to be in the payment processing niche.
Maitre’D POS is a comprehensive point of sale system with restaurant management software features that caters to a broad range of industries. Fortunately, most of its services are focused on restaurants and hospitality — we’ll be focusing on these sectors for this review of Maitre’D.
The software can be installed on a wide range of different hardware platforms, including iPads, Android devices, and other touch screen systems. You can purchase hardware directly from the company, or you can choose to bring your own to the table. Other hardware devices — such as printers, scanners, and kiosks — are also available.
As a software, Maitre’D POS allows you to build menus, manage inventory, track staff, keep an eye on data, manage multiple locations, and more. There are plenty of great features on offer if you’re looking to improve your point of sale platform. Let’s check it out!
Pricing at Maitre’D isn’t fully revealed by the company until you ask for a quote. Some online sources place Maitre’D POS software pricing is at around $50 per month, though this can increase substantially depending on if you want additional features or hardware. I’m not a big fan of companies that don’t openly display their pricing model — a POS provider should be proud of the fact that it offers value to its customers. Most companies will share their POS pricing online to give you a starting point.
Still, sometimes, this can mean that a POS provider is flexible with what they offer to customers. For instance, if you have a large chain of restaurants, you may be able to get an exclusive deal with Maitre’D for multiple stations and locations. But you’ll have to contact them directly, either way, to find out, which is a bummer.
Maitre’D Restaurant POS – Promo Video
If you want to find out what’s under the hood of this powerful POS platform, it’s critical to take a look at the key features on offer. Below, I’ll examine the core benefits of the Maitre’D POS system:
- Choose between a tablet and traditional kiosk set up — or both!
- Build custom internal menus and change them quickly when it’s time to update your current offerings
- Manage inventory to ensure that you don’t run out of essential ingredients
- A wide range of different hardware options that help you choose the perfect system for your restaurant
- Specific features for different types of restaurants and hospitality niches — such as bars or quick service
- Build loyalty programs that can help you reward your customer base and improve your brand recognition
- A range of in-house payment solutions, including EMV payments that help you combat fraud
- A wide variety of data reporting features and a mobile app that allows you quickly access information when you’re on the go
- Issue gift cards to customers
- Manage multiple locations from a single computer or applications — you can obtain real-time data that helps you avoid issues in the workplace
- Set up alerts that automatically tell you if a problem occurs
- A significant application center that allows you to add integrations and apps that improve your current POS setup
- Schedule your staff automatically through the system
Cloud-Based or Locally Installed?
Maitre’D is considered a cloud-based point of sale, but you’ll still need to install its software on a hardware device to use it. Because of this, I technically prefer to call it a ‘hybrid’ system. Personally, this is my favorite form of the modern POS platform.
You won’t have to worry about losing your data and information if your hardware is stolen or damaged — everything is stored in the cloud. It also makes it much easier to access reporting information and control multiple locations when you’re offsite – this is a ‘must-have’ if you’re operating a group of restaurants.
The data reporting features available appear to be one of the major highlights of this service. Past customer reviews have expressed keen favoritism for the various reporting features on offer through this platform, as well as the different ways you can access your restaurant’s information.
If you want to access your reporting information, you can use the DataBoard app from any location – this allows you to receive information on customers, costs, promotion performance, sales, data comparisons, staff information, and more.
Industries Served & Business Size
Maitre’D POS is suitable for a broad range of niches. As mentioned previously, this particular review focuses on the features that it offers to restaurants and other hospitality businesses.
On their website, it’s said that their software has specific characteristics that will cater to industries like:
- Table Service Restaurants
- Quick-Service Restaurants
- Bars and Nightclubs
- Multi-Location Chains
- Other Hospitality Segments
While their software offers plenty of specializations and features, it’s clear that this is a provider that is built for small to mid-sized businesses. While it has all you need to manage a restaurant and perform transactions, you’ll find that some competitors are much more loaded with features.
Ease of Use
When comparing POS software, the interface is easy and straightforward to use and learn. It’s easy to customize orders, build menus, make changes, add discounts, and sort through past transactions. I personally like the minimalist design of the platform because it doesn’t attempt to overdo the point-of-sale process.
The application looks and feels refined with many years of experience in the restaurant software business. It doesn’t smell of being outdated, like other traditional systems.
If you want something easy for you and your hardworking staff, Maitre’D does keep it simple, which we’re glad to acknowledge.
Maitre’D offers extremely flexible hardware options — you won’t be stuck with a single platform or system. Fortunately, you can use iPads, Android tablets, and a range of other touchscreen devices so you get the advantages of using mPOS (mobile POS). You can also integrate a variety of scanners, printers, kiosks, and more.
If you’re looking to purchase hardware directly from the company, they have a long list of hardware partnerships on their site. For those planning on installing a complex POS system in their restaurant with multiple stations and terminals, you can also request professional assistance, which we recommend to get proper installation and training.
Integrations & Add-ons
Some other reviews of the Maitre’D POS seem to suggest that there are limited add-ons and integrations available. Fortunately, this isn’t the case — the platform provides a long list of software partners that you’re able to use to enhance this service.
Maitre’D integrations help clients with loyalty rewards, gift cards, accounting, online ordering, liquor control systems, payment processing, and much more. Some of the biggest names they partner with include QuickBooks, Amadeus, Berg, BeerSaver, BMBC, Bevcheck, DataCandy, Chase Paymentech, Online Orders Now, and more!
In my opinion, if you’re looking for a long list of integrations, this is undoubtedly a provider that is worth consideration.
Compatible Credit Card Companies
Maitre’D payment processing features are a little bit murky. As its parent company (Posera) is a payment processing firm, the Maitre’d POS appears to be tied to Posera’s services for transactions. Unfortunately, there isn’t much information available on the commissions and charges associated with this service.
Some experienced Maitre’d users note that you can change to a different payment processing platform if you want to, but that you’ll need to pay hefty fees that end up negating the value of switching. For this reason, it’s critical to determine the full cost of payment processing if you’re considering this solution for your business. If that’s going to be a problem, check out some of our other POS reviews here.
If you’re a current Maitre’D customer, let us know your experience with their processing services in the comments section below. We’d love your feedback to help other consumers.
Customer Service and Support
Maitre’D offers excellent customer support options to all its clients. You’ll find that with the addition of a new live chat function, this provider truly has some of the most extensive support options on the market. You can contact the Maitre’D POS team 24/7 via phone, email, or live chat — it’s nice to know you have a customer care team ready to help around the clock.
It’s also essential to take a look at customer feedback from each provider you’re considering. I went ahead and did some research via a few of the popular consumer watchdog groups. Posera, Maitre’D POS’s parent company, is rated at an A+ with the Better Business Bureau.
Also, it’s hard to find a large amount of negative feedback about the company online. Of the few negative reviews I saw, most of them spoke about high credit card processing fees and long waits for customer support. Overall, the customer feedback for the product and the parent company seems positive.
You’ll find plenty to enjoy in the Maitre’D point of sale platform, but there’s still a lot left to be desired. If you’re looking for a comprehensive service with robust features, there are plenty of other excellent options available on the market with transparent, advertised pricing. Which leads me to my next point.
What makes me uneasy about this solution is its lack of transparency with pricing — you need to ask for a quote to get current pricing. While not unusual in the business, it’s nice to have a starting point before sharing your information to get details on costs.
You’ll also need to stick with Posera’s payment processing if you want to avoid hefty fees. As long as you get affordable rates with Posera, this isn’t a problem, but many systems on the market are agnostic to the processor you use. So if you already have a processor you like, it might be best to find another solution.
Still, with so many hardware options and plenty of restaurant-specific features, it may be worth considering this service if the price is right for your business configuration!
Want to check out additional restaurant POS options? Check out our top list of providers here.
Image Credits: posera.com
Editor’s note: How’d we do on our Maitre’D POS review? Do you have any questions, comments, or concerns? Your feedback is important to us. Please let us know in the comments below or contact us.