Return, Refund & Cancellation Policy

Effective Date: 9/23/2025

POSUSA.com is an independent point-of-sale (POS) directory and lead generation platform. We connect businesses with trusted POS providers (e.g., SkyTab/Shift4, Toast, Lightspeed). POSUSA does not sell or bill hardware, software, or services directly. All payments, subscriptions, returns, cancellations, and warranty claims are handled by the provider you contract with.

Who Handles Returns & Refunds?

• All return and refund requests must be submitted directly to your POS provider.
• Eligibility, timelines, restocking requirements, and refund methods are determined by the provider’s terms.
• POSUSA cannot issue refunds or approve returns on a provider’s behalf.

Trial Periods (When Offered)

Some providers may offer a trial period or satisfaction guarantee (for example, SkyTab has offered a 30-day risk-free trial from time to time). Trial availability and terms can change. Please confirm current trial terms directly with your provider before signing.

• If a trial is available, you must follow the provider’s return/cancellation instructions within the stated window.
• Hardware may need to be returned in good condition with all accessories and packaging, per provider instructions.
• After any trial window ends, returns are typically limited to defective equipment under the provider’s warranty.

Subscription Cancellations

• To cancel your POS software/payment services, contact your provider (e.g., Shift4 for SkyTab) using the support channels below.
• Notice periods, billing cut-offs, and any fees are governed by your provider agreement.
• Most providers stop future billing after cancellation is processed; partial-period charges may be non-refundable depending on policy.

Warranties

• Hardware warranties are provided by the POS provider (e.g., SkyTab/Shift4 offers a lifetime hardware warranty on qualifying equipment).
• Warranty claims (repair/replacement) must be submitted directly to the provider.

How to Initiate a Return or Cancellation (Example: SkyTab / Shift4)

• Contact Shift4 Support: support@shift4.com or (888) 276-2108
• Have your business/account details ready and request a Return Authorization (if applicable).
• Follow the provider’s shipping/packaging instructions. Return shipping responsibility depends on provider policy and reason for return.
• Refund timing is set by the provider and typically occurs after the return is received/approved.

POSUSA Contact (Site & Lead Questions Only)

For questions about this website, referrals, or your inquiry with POSUSA (not billing/returns):

• Phone: (888) 243-3831
• Email: info@posusa.com

FAQs

Can I return the POS hardware to POSUSA?

No. POSUSA is not the seller or biller. Returns must be handled by your POS provider per your agreement.

Is there a 30-day trial?

Some providers, including SkyTab, have offered a 30-day risk-free trial at times. Availability and terms can change—confirm current terms directly with the provider before signing.

How do I cancel my monthly service?

Contact your provider (e.g., Shift4 for SkyTab). Cancellation timing, notice requirements, and billing cut-offs are set by the provider.

What if the hardware is defective?

File a warranty claim with your provider. Coverage and replacement timelines are governed by the provider’s warranty program.

Where can I find my provider’s full terms?

Refer to your signed service agreement and the provider’s official support/documentation pages.