Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: New items, prices, or changes don’t appear on all iPads in Lightspeed Restaurant.
Fast Fixes: Confirm internet connection, force app refresh, and verify Back Office sync status.
Need guided help? Try the POSUSA POS Support Assistant (Free).
Menu not syncing in Lightspeed Restaurant? Servers may see old pricing or items missing completely, while another terminal shows everything correctly. This usually means the POS app hasn’t pulled down the latest menu from the Back Office.
Use these quick steps to get every iPad updated and consistent.
Table of Contents
Why Menu Syncing Fails in Lightspeed Restaurant
- The iPad is offline or stuck in Offline Mode
- Lightspeed app caching old menu data
- Changes not published from Back Office
- Multiple versions of the same item in different categories
- Large menu updates require full app refresh
How to Fix Menu Not Syncing Issues
1. Confirm iPad Connection Status
The app can’t download menu changes without internet access.
- Look for a green connection indicator in Lightspeed
- If red or orange → reconnect to secure business Wi-Fi
Fix internet first → then refresh the menu.
2. Force Quit & Reopen Lightspeed
This forces the app to reload the updated menu.
- Swipe up → Force quit the app
- Reopen Lightspeed
- Check if the new items appear
3. Verify Menu Changes Were Published
In Back Office, changes must be published before they appear on terminals.
- Confirm changes show as Live
- Look for items saved only as drafts
- Check category sorting and visibility settings
If only certain iPads show changes → those devices likely cached old data.
4. Restart iPad & Network Devices (If Needed)
If updates still don’t show, full network refresh can help.
- Restart the iPad
- Restart Lightspeed app again
A clean fresh session ensures the menu sync includes all recent changes.
When to Contact Lightspeed Support
- Multiple iPads out of sync after refresh
- Published changes still missing
- Menu updates revert back unexpectedly
- Modifiers or prices apply incorrectly across devices
Support can perform deeper sync checks and resolve Back Office conflicts.
Lightspeed Menu Syncing – FAQs
Why does one iPad show changes while others don’t?
Why do prices show differently?
Try the POSUSA POS Support Assistant
Need help syncing menus quickly across all terminals?
- POSUSA POS Support Assistant
- Select Lightspeed Restaurant
- Search: “menu not syncing”
- Follow the guided steps
Updated menus = fewer order mistakes and faster service.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
