Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: MICROS POS won’t print guest checks, kitchen tickets, or receipts.
Fast Fixes: Check printer online status, verify network connectivity, reset spooler, restart MICROS client.
Need official help? See our MICROS POS Support Guide
Want guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
MICROS POS not printing guest checks or receipts? You may see checks stuck in the queue, missing kitchen tickets, or nothing printing at all — even though the order appears sent.
This usually means the printer lost connection, is assigned incorrectly, or MICROS services need a refresh.
Table of Contents
Common Reasons MICROS Printers Stop Printing
- Printer not assigned to the correct menu item or workstation
- Printer offline due to loose power or network connection
- Print queue stuck from a failed job
- Kitchen printer jam or cover open
- MICROS service waiting on the server
- Paper roll inserted incorrectly or out of paper
Pro tip from the field: If several printers stop at once, it’s almost always a server or spooler service issue — not paper or hardware.
How to Fix Guest Check Printing Issues
1. Check Printer Power and Cables
MICROS printers rely on solid physical connections.
- Verify printer power light is on and steady
- Check network/ethernet cable is fully seated
- Inspect for paper jams or open covers
2. Confirm the Printer is Assigned Correctly
If an item isn’t assigned to the correct printer group, MICROS won’t send the ticket there.
- Check if other menu items print fine — this points to item routing settings
- Ask a manager to confirm printer assignments in configuration
Pro tip: If only bar items fail, check the bar printer routing.
3. Restart the Printer and the MICROS Client
This forces the system to re-establish device communication.
- Power cycle the printer
- Reboot the MICROS terminal OR force restart the client app
4. Clear the Printer Queue
If print jobs stack up, the queue has to be cleared manually.
- Open Manager → Communication menu (if available)
- Clear old or stuck tickets
- Resend the check
If queue issues happen often, the spooler on the MICROS server may need a restart.
5. Test Another Printer
If the same ticket prints fine elsewhere, the issue is isolated to the original printer or its routing setup.
- Send a test item to another printer
- Swap printers temporarily to confirm hardware vs config
When to Contact MICROS Support
- No printers are working anywhere
- Printer only works after frequent resets
- Error codes appear on screen or kitchen displays
- Routing or spool settings can’t be accessed
👉 MICROS OFFICIAL POS SUPPORT – Phone & Online Customer Service
Support can check logs, routing configuration, spooler health, and network connectivity for your MICROS printer fleet.
MICROS Printing Issues – FAQs
Why does MICROS stop printing during peak rush?
Why do kitchen tickets go missing but receipts print fine?
Does outdated hardware affect printing?
Why does only one station fail to print?
Try the POSUSA POS Support Assistant
Need help troubleshooting MICROS printing issues in real time?
- POSUSA POS Support Assistant
- Select MICROS
- Search: “printer not printing”
- Get guided repair steps instantly
Keep orders flowing and avoid service disruptions with a quick printer reset routine.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
