Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: Aloha menu or price changes not syncing to terminals after updates.
Fast Fixes: Check BOH services, restart terminals, force data transfer, and verify network paths.
Need guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
Aloha menu changes not syncing? New items don’t appear, prices stay old, or POS shows inconsistent data between terminals.
This guide helps you push BOH updates to every terminal so menus stay accurate.
Table of Contents
Common Reasons Aloha Menus Don’t Update
- BOH services not running or stuck
- Network dropout between BOH and terminals
- Terminals need restart after config change
- Items assigned to wrong menu screen/job codes
- Low disk space or resource usage on BOH
- Recent changes didn’t fully publish
How to Fix Aloha Sync Issues
1. Restart Terminals to Download New Data
Terminals must pull new config files from BOH at startup.
- Power down each terminal
- Wait 10 seconds
- Restart and confirm menu updates
If only one terminal is wrong → device-specific sync issue.
2. Confirm Network Path to BOH
Without LAN access to BOH, terminals can’t receive updates.
- Check switch lights and Ethernet cables
- Ping BOH server from a terminal
No connection = no updated menus.
3. Restart Aloha BOH Services
Update jobs may freeze or fail silently if BOH is overloaded.
- Restart main Aloha BOH application services
- Restart EDC only if payment issues also occur
- Monitor BOH performance and retry update
If multiple terminals are missing changes → this is your top fix.
4. Check for Misassigned Items / Categories
Items may exist in BOH — just not visible on the workstation screen.
- Verify item is on correct menu screen
- Confirm availability for correct Job Codes
- Check routing for kitchen printer if not firing
Common after new menu rollout or seasonal items.
5. Look for “Partially Updated” Terminals
Sometimes only certain stations don’t sync — often network or permissions.
- Test login from multiple users on that terminal
- Resync data to that specific workstation
If changes show up at expo but not bar terminals → mapping problem.
When to Contact Aloha Support
- Zero changes appear after publish + reboot
- BOH services crash repeatedly
- Menu screens broken or missing sections
- Unexpected pricing errors system-wide
Aloha Menu Sync – FAQs
Why did my new items disappear after BOH reboot?
Why are my price updates not showing?
Try the POSUSA POS Support Assistant
Want help getting Aloha menu changes to show up instantly?
- POSUSA POS Support Assistant
- Select Aloha
- Search: “menu changes not syncing”
- Follow guided steps
Right fixes, right when the lunch rush hits.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
