Chick-fil-A has announced a new tech coming to restaurants across the country. The company is teaming up with software company Ditto to roll out a next gen Point of Sale (POS) system with “cloud-optional” architecture.
According to Chick-fil-A’s Senior Director of Customer Technology Solutions, Chris Taylor, the new POS will be faster, more flexible and more reliable. “We want to bring the same level of operational excellence and customer service you see in our restaurants and extend that to the back-office technology,” Taylor said.
The Ditto software allows devices to work whether connected to the internet or not. So, transactions can continue during Wi-Fi outages – perfect for peak hours. The system also allows for faster sharing of data between restaurant team members.
“Ditto moves operational data between Team Members quickly, seamlessly and no round trips to central services,” Taylor said. “The more control and information we can get in the hands of operators and their teams, the better they can serve customers.”
Ditto CEO and Co-Founder Adam Fish said: “Restaurants have big reliability and architectural problems. Ditto’s cloud-optional platform brings real computing power to the edge — and the best of both worlds.”
Chick-fil-A is leading the way again. Soon customers at the nation’s favorite fast casual chicken chain will get even faster and more seamless service! [Source QSRWeb]
