Lightspeed Restaurant Cannot Send Orders? Send Button Grayed Out (Quick Fix Guide)
Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: You can’t send an order and the Send button is grayed out or unresponsive in Lightspeed Restaurant.
Fast Fixes: Confirm item availability, check table assignment, restore Wi-Fi connection, and restart the Lightspeed app if needed.
Need fast help? Try the POSUSA POS Support Assistant (Free).
Can’t send orders in Lightspeed Restaurant? A grayed-out Send button usually means the order isn’t ready to process — something is missing or blocked. Most issues relate to routing, network connectivity, or order details that need correction.
These fixes will help you push orders through quickly so nothing gets stuck at the table.
Table of Contents
Why the Send Button Stops Working
- Wi-Fi disconnected — order can’t sync to kitchen
- Item isn’t assigned to a routing station
- Table or seat not selected
- Menu item marked unavailable or removed
- App glitch after long uptime
How to Fix Grayed-Out Send Button Issues
1. Check Wi-Fi & iPad Connection Status
Orders can’t be sent to the cloud or KDS offline.
- Look for Wi-Fi bars or green status inside Lightspeed
- Reconnect to reliable business network — not guest
If the Send button reactivates after reconnecting → network was the issue.
2. Assign Table or Seat (Table Service Mode)
No table = the POS doesn’t know where to send the order.
- Select the correct table on the floor map
- Ensure at least one seat is assigned
Bar orders? Make sure Bar Mode is enabled for quick ordering.
3. Verify Menu Items Are Valid & Available
If an item is sold out or missing routing, the order can’t be sent.
- Try removing recently added items
- Check modifiers that might be unavailable
- Confirm routing for new menu items
Often only one item is blocking everything.
4. Force Quit the Lightspeed App
App memory overload is common after long shifts.
- Swipe up → Force quit → Restart the app
- Try sending the same order again
If it works after restart → consider rebooting before each shift.
When to Contact Lightspeed Support
- Orders fail even with full connection
- Multiple devices can’t send orders
- Menu updates break order routing repeatedly
- Send button freezes but app stays online
Support can check routing logs and diagnose deeper configuration issues.
Lightspeed Order-Sending Issues – FAQs
Do I need to restart every iPad?
Can KDS issues cause this problem?
Try the POSUSA POS Support Assistant
- POSUSA POS Support Assistant
- Select Lightspeed Restaurant
- Search: “Send button grayed out”
Fixing send delays keeps food moving and guests happy.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
