Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: New menu items missing on terminals or old ones still appearing after changes.
Fast Fixes: Confirm item activation, push updates, restart MICROS client, sync terminal with server.
Need official help? See our MICROS POS Support Guide
Want guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
MICROS menu items not showing up? Maybe a new special isn’t appearing, an old price still shows, or category changes only work on some terminals. That’s almost always a menu sync issue.
This guide shows how to quickly sync menu data so your team can ring in items correctly.
Table of Contents
Common Causes of Missing Menu Items
- New items not activated or assigned to correct menu level
- Changes not pushed from server to terminals
- Terminal offline or out of sync with database
- Routing or revenue center configuration incorrect
- Items only assigned to specific stations (bar vs dining room)
- Old cached data stuck in terminal’s client session
Pro tip from the field: If only one area (e.g. bar) doesn’t see an item, it’s likely a menu level assignment issue — not a system-wide sync failure.
How to Fix MICROS Menu Sync Problems
1. Confirm the Item is Active
Inactive or incorrectly configured items won’t appear no matter how many times you sync.
- Have a manager open item settings in back office
- Ensure status is Active
- Verify pricing and menu category are correct
2. Push Menu Changes from Back Office
Menu edits must be published or pushed so terminals receive the update.
- Resave the menu or batch configuration
- Trigger a “Send Updates” or push from server
Pro tip: If changes appear after a reboot, the push likely failed the first time.
3. Restart the MICROS Client on the Affected Terminal
This refreshes cached data and forces the terminal to request updated menu details.
- Force quit MICROS and relaunch
- Log in and check for the item again
4. Check Menu Level Routing and Revenue Center Settings
Many restaurants have different menus by location or time of day — if an item isn’t mapped properly, it won’t show.
- Verify the item is assigned to the correct menu level
- Check that the terminal’s revenue center has access to that menu
5. Test on Multiple Terminals
If the item appears elsewhere, it’s a localized sync issue — not a configuration mistake.
- Try a nearby station
- If only one is missing items → restart or resync just that station
When to Contact MICROS Support
- Menu changes fail to update system-wide after multiple attempts
- Multiple revenue centers show inconsistent menus
- Old items reappear or duplicate randomly
- Terminals frequently show sync or server delay errors
👉 MICROS POS SUPPORT – Phone & Online Customer Service
Support can verify update logs, database health, and whether your server is properly pushing menu changes.
MICROS Menu Issues – FAQs
Why do items only show on some terminals?
Try the POSUSA POS Support Assistant
Need help getting menu updates pushed to all MICROS terminals?
- POSUSA POS Support Assistant
- Select MICROS
- Search: “menu items missing”
- Follow guided steps built for restaurants
Keeping items up-to-date helps staff move faster and improve order accuracy.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
