Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: Orders aren’t printing in the kitchen or appearing on KDS screens.
Fast Fixes: Check routing, confirm printers/KDS online, restart MICROS client, verify menu category assignments.
Need official help? See our MICROS POS Support Guide
Want guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
MICROS not sending orders to the kitchen? Staff enter items but nothing prints — or only part of the ticket shows. That means the terminal isn’t routing orders to the kitchen device correctly.
This guide covers the most common issues that block tickets from reaching kitchen printers or KDS displays.
Table of Contents
Why MICROS Kitchen Orders Fail
- Kitchen printer offline or out of paper
- KDS or printer network disconnected (Wired/Wi-Fi drop)
- Menu items missing printer routing assignments
- Only some items route due to prep station/category mapping
- Terminal cannot reach server for kitchen routing logic
- Print queue backlog or crashed print service
Pro tip from the field: If appetizers go through but entrées don’t, it’s almost always a prep category assignment issue in the menu.
How to Fix MICROS Not Sending Orders to Kitchen
1. Check Kitchen Printer Status First
MICROS won’t reroute kitchen tickets — if the printer is offline, tickets stop.
- Make sure it has paper and is powered on
- Confirm the cable or network connection is secure
- Test a “Reprint Last Order” from POS
2. Verify KDS Screens Are Connected
If using KDS instead of printed tickets, ensure the station has server connectivity.
- Restart the KDS station
- Check Wi-Fi or ethernet connectivity to the main server
3. Confirm Menu Item Routing
Every item must be assigned to a specific kitchen destination — salads → Cold Prep, pizza → Pizza Line, etc.
- Open the item in back office
- Verify it is assigned to the correct prep category/station
- Save and push changes
Pro tip: If sides print but the entrée doesn’t → entrée item isn’t routed to a printer.
4. Reboot the MICROS Client
Forcing a new session clears stuck queues and reconnects to routing services.
- Force quit MICROS
- Restart the terminal
- Log back in and test order flow
5. Test From Another Terminal
If another station prints correctly, it’s a local routing or network issue on the original terminal.
- Try a cashier or bar station
- If they work → resync or restart the faulty station
When to Contact MICROS Support
- No kitchen device receives orders at all
- Routing constantly switches stations or duplicates tickets
- KDS displays show sync or queue errors
- Multiple terminals fail even after restarts
👉 MICROS POS SUPPORT – Phone & Online Customer Service
Support can check routing logs and the internal MICROS print service to identify failures.
MICROS Kitchen Routing – FAQs
Why do only some items reach the kitchen?
Why do printers randomly stop?
Can KDS and printed tickets be mixed?
Try the POSUSA POS Support Assistant
Need fast help restoring kitchen ticket flow?
- POSUSA POS Support Assistant
- Select MICROS
- Search: “orders not sending to kitchen”
- Follow guided steps
Getting tickets through keeps service running smooth and on time.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
