Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: MICROS receipt printer stops printing, prints blank paper, or fails to cut receipts.
Fast Fixes: Check paper orientation, restart printer, verify network cable, confirm print assignments, and restart CAL services.
Need official help? See our MICROS POS Support Guide
Want guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
MICROS receipt printer not printing? Orders might be missing receipts, blank paper may feed out, or the printer may print test pages but not actual tickets.
Here’s how to quickly restore receipt printing so you can keep checking out customers smoothly.
Table of Contents
Common Reasons MICROS Receipt Printers Stop Printing
- Paper installed upside down (thermal printers)
- Printer offline or disabled in BOH server
- Disconnected or damaged Ethernet cable
- Wrong printer assignment in MICROS Manager
- Printer error or jam preventing printing
- CAL/database service crashed on server
How to Fix MICROS Receipt Printer Issues
1. Check Power & Paper Orientation
Thermal printers only print on one side of the paper. If it’s upside down, you’ll feed blank receipts.
- Ensure the printer is powered on with no flashing error lights
- Flip the receipt paper and test again
- Clear jams and close the cover securely
Blank receipts are almost always a paper orientation issue.
2. Confirm Network Connection
MICROS receipt printers usually connect via Ethernet, not USB.
- Check for link lights on the printer and switch port
- Tighten Ethernet connections on both ends
- Try a new cable or different port
No link light = no printing.
3. Print a Self-Test Page
This confirms whether the printer hardware is working independently of MICROS.
- Turn printer off
- Hold the feed button
- Turn printer back on while holding
If the test page prints, the issue is software or network — not the printer hardware.
4. Restart the Workstation & Printer
A full reset refreshes network communication and clears printer queue errors.
- Power cycle the receipt printer
- Restart the workstation sending receipts
Test printing a guest receipt after restart.
5. Verify Printer Assignment in MICROS Manager
Printers may be mapped incorrectly — often after menu or device configuration updates.
- Open Device Configuration in MICROS Manager
- Confirm this printer is assigned to the correct workstation
- Verify order modes it should receive (e.g., dine-in vs takeaway)
Wrong routing = lost receipts.
6. Restart MICROS CAL Service on BOH Server
If CAL stops running, printers appear online but won’t receive orders or receipts.
- Open Windows Services
- Restart “MICROS CAL” service
- Restart “MICROS Database” if needed
This solves many BOH-related printing failures.
When to Contact MICROS Support
- Test page prints but BOH jobs don’t
- Printer won’t show network link lights
- Multiple printers fail at same time
- CAL won’t stay running
👉 CONTACT MICROS SUPPORT – Phone & Online Customer Service
MICROS Receipt Printer Issues – FAQs
Why does my MICROS printer print blank paper?
Why does my MICROS printer say it’s online but not printing?
Can network issues cause receipt printers to stop working?
Why did the receipt printer stop after a power outage?
Try the POSUSA POS Support Assistant
Need help getting your MICROS receipt printer working again?
- POSUSA POS Support Assistant
- Select MICROS
- Type: “receipt printer not printing”
- Follow the guided steps
Fast and effective — even during peak rush.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
