The USPS Postal Experience Customer Survey, found at www.Postalexperience.com/pos, is a website that allows customers to provide feedback about their most recent postal experience.
Customers can rate their overall satisfaction with the postal service, as well as specific aspects of their experience, on a scale of 1 to 5. They can also leave comments about their experience. In addition, Postal Experience offers a customer service center where customers can submit questions or complaints.
Table of Contents
What is the U.S. Postal Service Customer Experience Survey?
The Postal experience survey is a process through which customer feedback is collected in relation to their most recent postal experience. The postal survey/questionnaire covers various aspects of the customer’s experience, including the speed and quality of service, as well as the overall satisfaction with the postal service.
The results of the survey can be used to improve the quality of service and make the postal experience more enjoyable for customers. Postal experience surveys are an important part of customer feedback and can help to improve the quality of service provided by the postal service.
About the U.S. Postal Service (USPS)
USPS is one of the most popular ways to send and receive letters and packages. It is also one of the most affordable ways to do so. USPS offers many different services, including Express Mail, Priority Mail, First-Class Mail, and Standard Post.
Each service has its own set of benefits and drawbacks, so it’s important to choose the right one for your needs. USPS also offers a variety of packaging options, so you can find the perfect way to send your items. USPS is a reliable and affordable option for sending letters and packages. It’s also very easy to track your packages online with USPS tracking.
Instructions for Taking the Postal Experience Survey
- You need to have a computer with an internet connection to take this survey.
- You also need to be able to read either English or Spanish.
- Finally, you will need your most recent receipt from the US Postal Service that has an invitation for the survey.
How to Take the Survey Online
- Visit login here https://postalexperience.com/pos
- Click on the radio button to select your preferred language
- Click “Select Language” to continue
- Enter your Zip code and + 4 code in the designated fields (this will be located on the top of your receipt below the Post Office location address)
- Click “Begin Questionnaire”
- Enter the date of your transaction (located at the top of the receipt) in MM/DD format
- Enter the time from the receipt
- Answer questions regarding your level of satisfaction and how long you waited in line
- In the provided space, enter any specific comments you may have
- Click “Finish Questionnaire” when you are done
How to Take By Phone
- USPS Survey Number: 1-800-410-7420
How to take by QR Code
- Scan the QR code on your receipt with your mobile device.
Source Links
- USPS Official Website: https://www.usps.com/
- Postal Experience Customer Survey Website: https://postalexperience.com/pos
Summary
Overall, Postal Experience is a helpful website for those who want to improve their postal experience. The website is easy to navigate and provides clear instructions on how to provide feedback. In addition, the customer service center appears to be responsive and helpful.
If you’re looking for a way to provide feedback about your postal experience, the Postal Experience questionnaire is a great way to share your input.
Mail service is OK with the exception of time. We receive our mail everyday in the vary late afternoon. Sometimes to late to respond to some of the mail till the next day.
We have had no problem with the Flushing, Mi post office. We have a P O Box and really like this way of receiving our mail. The manager and postal employees are friendly and very helpful. When my wife picks up the mail and there is a large box, because she walks with a cane usually one of the employees will take it to her car. Great service.
I live in Hawthorne NJ I had to mail a card and needed to get either one or two stamps I saw Nydia was there I was so excited to see her. Everytime I deal with her it is such a pleasure with such a great disposition. She has helped me with packages or any mail. Thank you for hiring such a great customer service rep. Worked as one for 45 years and see how it has changed but not her we need more people who love their jobs and she sure love her Job and the people treat them with respect you can always count on getting it back. Thank you Nydia.
Dropped off a letter (photo’s)and had the good luck to deal with a Trainee. She was very efficient and through. Still learning, very pleasant and did not get flustered when she did not know a procedure. Asked for assistance and received it promptly from her trainer. All in all a very good experience.
I am mostly satisfied except once in a while mail is delayed and arrives 3 hrs
late. Postman is kind and efficient.
I don’t know what’s happening to the post office?
I sent a Certified letter on 08/21/2023 from the post office located in Pembroke Pines, Fl 33027, with important documents from my mother. 08/31/2023 I called the office where that letter was supposed to arrive and they told me that nothing had arrived. I went to the post office and told the clerk that the letter had not been received and that is why I had sent it Certified so that it would arrive quickly.
The clerk told me that the letter had been sent to Miami. I live in Broward and the address was for Broward, how is it possible that they have sent it to Miami ???. The clerk didn’t even try to call Miami to see if the letter was there, it’s amazing how the post office works like it doesn’t care about people.
Was at the Middle Island LI PO today; employee Joann was a great help. She is a
keeper.
I am from Greenville, MS and the lady that waited on me was very kind and helpful. The smile on her face said it all, while she made you feel welcome. I did not get her name but she was clerk #06 at the Crossroads Post Office on Hwy 82. God bless her.
I go to Hawthorne NJ postal service in Hawthorne nj I want to thank the woman who took care of me UFN: 336425-06331 Receipt#336425-0631 she was so sweet and helped me decide best how to send my package. Every time I go in there they ae polite and so helpful excellent people who work there.
Complaints USPS (OKC region) – 1)JAN sent important business mail Cert Mail and Ret Receipt; Rec’d it back on 3/11/24 (2 months later!) as “Undeliverable”. Confirmed with addressee that address was correct!
2)FEB – 2 local commercial business rent checks were lost in the mail causing tenants to stop payment and reissue.
3) Commercial rent check sent Cert Mail on 3/1, estimated delivery 3/5. Found out via tracking that item was delivered to Post Office on 3/12. Had to go pick it up, it was not delivered; received no notice.
4) A local commercial rent check mailed on 2/1 was received on 3/13/24!
This just seems unacceptable to me. And now, we learn the Tulsa and Fayetteville regions will be merged into the OKC distribution center. Mail service is bad enough, I can’t imagine how it will be with all the extra volume.
The only upside is….. our mail carrier and local postal employees are great!!
I have lived in several states and cities in my over 70 yrs. The absolutely best services and friendly + helpful staff is in Shrewsbury, PA 17361. I needed to cancel a timeshare acct. via mail in 2 wks. they suggested I send it registered mail and It worked well! they could not deny they received it. This post office has been helpful many times. They are SO friendly and nice – a small town atmosphere. They truly are the BEST inn service and responsiveness to your requests! Thank You SO much for all the great service. receipt# 840-51750043-1-6407364-1 Clerk: 21
THE POST OFFICE SERVICE IS GOOD WAITING TIME IS CRAZY, BUT I HAVE NO COMPLAINTS ALL OF THE WORKERS HAVE BEEN VERY PLEASANT, KIND, HELPFUL. THE EMPLOYEE THAT HELP ME THE MOST IS SIMONI VERY HARD WORKER, TAKES HER TIME TO EXPLAIN ABOUT THE PACKAGE OR MAILING ENVELOPE ITS A ALWAYS PLEASANT WHEN THERE IS A PERSON TAKES TIMES TO HELP
YOU UNDERSTAND AND TEACHES YOU. MY UFN: 116277-0465 RECEIPT# 840-53350138-1-9263957-2 CLERK 29.
Mailed birthday package to my grand daughter. Arrive right on scheduled, thank you . made her birthday special. tracking was easy to follow.
9505 5117 4753 4260 1779 84
Employees at the spotsylvania post office were very prompt and courterios in helping me with my needs.Super professional and attentive.
Tried to do the survey on my laptop. USPS repeatedly stated that my ZIP code was invalid.
Scanned the QR code on the letter and it worked. The survey seemed to be a “pat my own back” type. Not looking for real opinion.
In any case, the online survey/ZIP code bit was strange.
My husband and I have recently moved to Abingdon, VA from Arkansas. I have been the ony one so far to go into the office and do business. I have been very impressed with the way the mail clerks work with patrons in general. They are attentive, professional and expedient in helping individuals to complete their business and they’re friendly.
very courteous and a pleasure to deal with
I was very happy with the service that I received during my visit to the post office on October 22,2024. I did not have to wait in the line very long to receive service.
The postal worker was very knowledgeable of her job assignment.
Thank-you for a job well done.
The Mail Service Is Great ! With The Things Going On Today. The Mailman or Mailwoman Have A Great Personality ! And If I Order Something, It Arrives On Time, Or The Next Day ! The Service Is Fantastic !
I live in Belford NJ and go to the Belford Post Office Diane is the post office person that takes care of us. I can’t say enough about her personality the way she if so helpful to all of us and I know I also speak for everyone that goes to that post office. When Diane was out for a few days we thought she was gone and all of us were crying. Diane goes out of her way to help us with whatever we need. Its a pleasure to see her!!!
I was treated so well at the Mt. Greenwood Post Office. Lateesha went above and beyond to help me and was so very polite! I had a very pleasant experience!
We love our Elmira Oregon post office. They are always friendly and helpful, always going the extra mile to be sure we have the services we are asking of them.
We love the small town atmosphere at our post office and neighborly feelings we receive as we walk in.
Keep up the good work.
Thank you
The very ‘tiny’ post office in Readville, MA is very ‘large’ in benefits. Sharon and her associates are absolutely the best. They are efficient, speedy, helpful and accurate. Always a pleasure to be there!
Jane Greenberg
I asked the girl to weigh my over sized card. First she said .11 cents, then ,28 cents. After I had to tell her 3 times that I needed 12 of the 28 cent stamps. I think she needs to listen more or get off the window.
A postal office could not be run friendlier or more efficiently than Acton,
Texas. The workers are friendly, accurate, get the job done and the wait is handled in order and very professionally. Thank you for the hard work.
Its a pleasure to do business there and I think I could speak for many people who appreciate all of you.THANK YOU!!!!
I live in Plano, Texas for 36 years and the closest post office is Northwest Plano and the address is 3905 Hedgecoxe Road in the same city. I have recently used this post office 3 times in the last 3 months. It was my good fortune to be able to interact with George, who is a regular in that office. I asked him if he was the only George in the office so that I could be sure I was commending the right person.
He is efficient, patient, thorough, as well as congenial with all of the customers. He has never been rude to anyone while in my presence and I have waited in a 24 person line before service. He is outstanding in his work and demeanor. I am not a person to accommodate for no reason, but I believe that people tend to complain about service more than to remember to account about the positive. I was an HR Director for 11 years with 433 employees before my retirement, and I know good service. I would have hired him immediately if he wished to change jobs, had I known about him while I was in upper Management. Kudos to the Post Office for having personnel of that caliber.
I sent a package PRIORITY MAIL, expecting it to arrive to its destination in 2-3 days. It has been over a week and the package STILL HAS NOT ARRIVED. I went to the Post Office to get my money back and was told that Priority Mail is not a guaranteed service therefore I could not get my money back. WHAT A RACKET. Will be using FedEx from now on. The USPS needs a complete make over. Maybe this a department that DOGE can get rid of.
Chardon, Ohio Post office, Handled my International Package with the most efficient and helpful manner possible. This employee actually cared to improve my experience and did not act like too many Government employees, as if we the customer are an inconvenience to them. Both Dane and Sam have always gone above and beyond.
Seems to me the survey will yield ONLY positive remarks. This is because many questions concern the window clerk who waits on you. I have never met an unpleasant or inefficient clerk at my P.O! The other questions concern how well the lobby is stocked with supplies needed for mailing, if the post office is in neat condition, and how likely one is to recommend USPS.
As others have pointed out, there is no where to comment on length of time for receipt of mail, how often mail is misdirected, and most of all, COST.
As just one example, I find it extremely greedy to have raised the rates on Priority mail, First Class, etc., for the holidays! If that wasn’t bad enough, “for the holidays” will last through Jan. 18 of 2025!
Be assured that this missive is not at all directed toward employees! It is directed to upper management! Please change your ways; your employees are the ones having to deal with all the customers’ criticisms and complaints for YOUR erroneous decisions!
I visited the Armagh PA post office today and Jill Muir did a great job helping me to get the best rate on mailing my package. She is always ready and willing to do whatever she can to help. She has alot of knowledge and has a great personality.
THE POST OFFICE HAS OTHER SUBSTATIONS REPRESENTING THEM. WHY ARE THEY ALLOWED TO CHARGE 22.00 DOLLARS FOR A 14.60 BOOK OF STAMPS ? THAT IS HIGHWAY ROBBERY!
THE SHELL STATION AT 3152 VINELAND RD. KISS.FL. 34746.THIS REALLY MAKES THE USPS LOOK BAD!! THE STAMOS ARE GOING UPN AGAIN , THEY WILL PROBABLY CHARGE 26.00 OR 27.00.
I live in Hollywood, MD and my service from Clerk #7 is ever so wonderful. She offers great service, helpful, polite at all times, and professional in every way for each task. Clerk #7 treats everyone with respect. Really good.
As a 60-year resident of Banning, I have been to the post office hundreds of times. The people who work there are considered “friends”, and it always a pleasure to visit them. They even seem pleased to see me. Our postal workers are great folks. They are congenial and professional. My postal deliverer is tops, also. He cares about delivering my mail, I am sure.
hay on a scale from 1 to 10 I give the Mary Esther FL=I give a 20. the Mary Esther office has gone to the max to help me. I so thank my mail lady and the office, thanks for the help. it took a load off my mind. and for a old man that is a lot
Over the last two months I have mailed 4 packages and always use Priority Mail and they have all taken 3 plus weeks to get to there location. When asked about the ongoing issues all I get it that there is no guarantee on the dates on the priority mail, what you pay for is the insurance. Hell that’s free any way. They are very deceitful in the way information is provided. When asked why I have a package that has been sitting in a post office for 3 weeks I got it does take longer for some mail to get to its location. If you have to file a claim you have to have all this proof but they get 6-8 to process my request. This is a waist of federal dollars and needs to be privatized. If it’s illegal to take someone’s mail that isn’t you why isn’t it illegal to loose someone’s mail. The Post Master General Dejoy himself should be held accountable for his employees actions. This entire organization needs to be rebuilt from Dejoy down to each state usps post master as well.
Monday 2/24/25 at 9925 Bustleton Ave, Phila PA 19115. Termara, a postal worker went out of her way to help me mail a package and a stack of envelopes. The clerk at counter was to busy to even tell me what needed to be done. Termara heard her when she came from the room in back and stopped what she was doing to come from behind the counter to help me. I really appreciated her kind and friendly attitude.
Went to local post office-Jacksonville, FL, 7707 Merrill Rd. The sign by the road was torn off, the landscaping was discussing Trash everywhere. Looks as if you are in the hood – no one taking care of the building or the appearance. REALLY SAD if the postal service can’t keep up their appearance why should the surrounded neighbor keep up there’s ?????????????
local post office – sign on road torn off – getto looking landscaping not kept up trash everywhere – grass 10 feet high – really sad that the USPS can’t maintain their property..LOCATION – 7707 Merrill Rd, Jacksonville, FL 32277
Mailed a Birthday Card off with a gift card inside ! Paid a $1.19 to send! Daughter received it ! This is the 2 nd in a year Birthday Card was stolen! I think it’s an inside the postal service😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Postal service is getting worse by the day. Within the past week alone, I have had two packages, from different sources, take 11 and 12 days after they were in the possession of USPS to be delivered. In both cases, the package arrived at a sorting facility, went to the next destination, was returned to the sorting facility, went back to the same “next location” before being sent on. There is no good excuse for the delays we are experiencing in receiving our mail or packages. With every great new thing USPS announces, the issues are the only thing greater. The problems are not with the mail carriers or post office clerks. ALL of the problems are coming from the bureaucrats coming up with these hairbrained ideas of improvement. The greatest improvements would come from letting the people that do the real work, come up with real solutions.
Greatly appreciate the kindly help from Ms.Mindy at the Fouke Ar. post office.
I’m sorry that they have to deal with so much “junk mail”.
Why should there be lower postal rates for business and non-profits mail, than for US citizens?
Junk Mail is another Tax payer rip-off.
The mail service in Pickerington, Oh is great. The mailman, Mr. Stone very friendly and have a wonderful personality. The service was fantastic. Date of service 03/12/2025
3/21/2025 Clerk:15 West Racine. Great service, helpful and fast. Was a pleasure.
Thank you
We have very pleasant postal workers at our area post office! They are very helpful and professional.
Rainbow Post Office 3322 W 16th St 46222, the best Post office on the Westside of Indianapolis. There are (2) exceptional CSR’s. Dont know their last names, but Steve and Tanya are the best. I have a small business and I have to mail items at least 3x’s a week. If I dont know which service that will get my items where they need to go, Steve is there to assist with the best options to my needs. Tanya is so friendly and assuring. Thank you Rainbow for hiring the best.
For 35 years I have never lost a package with USPS until now. I sent my daughter who lives in El Paso, Tx. a package. However, it got delivered to a parcel locker that God only knows where. And since this is the case, my claims have been rejected. Meanwhile my daughter still has not received this package.
It has been very pleasant experiences for me, a senior citizen! My agent is always nice & helpful to me.
The USPS phone help line is the worthless crap ever created. The system goes in a vicious loop and does not let you proceed. It is the most disgusting automated service that I have experienced. SHAME on you! I hope they close this worthless business, where the left hand does not communicate with the right hand, and where one cannot find ANY support for the life of it. I am SO very disappointed with my experience, the WORST ever!!!!!!!!!!!!!!!!!!!!!!!!!
Unable to scan QR code. The website survey is not working.
I paid $18 for a package that was to arrive on April 19th is what I was told to go from Van Buren, Ar to Lilburn, GA and that was on April 15th and it is now April 19th the day after I was told it was to arrive in Lilburn and it is now just leaving Emanuel, AR today. Next time I better take it elsewhere as I looked at tracking just before I wrote this and it went 10 places and 2 of those places were in Oklahoma and then back here before it ever left Arkansas. That is un believable. I wonder if it will still work after all that josling and throwing around a package.
We have 3 Post Offices in Edmond OK. Mail cannot stay at the PO that it comes from to be sent out for delivery in that zip code nor can it go from one PO to the other for Edmond delivery, ALL HAS TO GO TO OKC and come back to Edmond, WHY?
Why does it take the same 7 days to get to Southern, CA from Edmond, OK as it does to get it to Bella Vista, AR?
And yes, we learned along time ago, don’t mail gift cards, or ANY package no matter how big or small without added insurance that you won’t be able to collect on anyway. Time to privatize the mail system! I do LOVE my mail people at 73003!
Payment for tractor purchase, 1100 miles away in Georgia, sent by priority mail certified, signature and return receipt on May 1. One envelope, $20. Supposed to be 5 day delivery. May 3rd it tracks to Atlanta, with only 100 miles left. Then- it stops. May 7, The only tracking says it is late but still moving; however there is no “Departed” Atlanta scan, so we know it’s lying around somewhere in the Regional Center there. Our business has used priority mail for 20 years, and watched problems like this continue to grow. Packages stop, get misdirected, and- irritate our customers and make us look bad. In this case, a lot of money is involved. and a deal will fall through if the payment doesn’t show up. There are some really good people at the USPS, but apparently they don’t put those people in management positions. The USPS is failing it’s obligation to the people and the nation.
Mailed a package to GA on Monday and Krissy at the St. Bernard, OH Post Office provided great service.
Hi, I just want to take a few minutes to let you know that I really appreciate the employee who helped me on Thursday, May 22, 2025, at 3 pm at 5821 Park Ave. She was so helpful and kind to me. She took lots of time helping me filling out the application for my new passport. She walked the extra mile to explain to me things about the application. She was kind, patient, and knowledgeable. I wish I knew her name because she deserves lots of praise for her good work. Thank you so very much!
Kim at USPS zip code 14580 on 5/29/2025
Excellent job, 5*****, Actually I’m a first timer at giving any reviews.
But, Kim was personable, polite, factual and quick…. all the “right stuff” !
Paula Cullen Tracking # EI152164197US
Very happy with the service at the counter!
Denise at the Shawnee Post Office in Shawnee,Ks, has been a joy to work with. She’s always cheerful and helpful, exuding a pleasant personality. What an asset to that particular post office. Although short-handed, and dealing with long lines of frustrated customers, she handles her job with patience and grace. She makes going to the post office a pleasant experience.
I have had excellent service from our postal carrier for 10 years. Thank you Glennie Michigan
Fort Branch, Indiana has the best Post office in the area. They greet you with a smile and make you feel important. Princeton, Indiana Post Office the woman makes me feel like I am a hinderance in her day. She doesn’t say thank you. I was second in line and both of us said thank you and she said nothing – normal. I know the Post Office in Priceton is a historical building, but they are not handicapped accessible. I thought this was the LAW! Oh well, I drive to Ft. Branch when I need something. Love the smiles.
6/10/25 by moving the passport services into the main store at 5300 Scottsville Road, Bowling Green KY has created the ultimate in inefficiency and confusion. I had to wait in line 50 minutes to get postage for 1 letter. Great in inefficiency, very poor in good service.
Always friendly n willing to help
We, in Morgan, GA. are very lucky to have such a wonderful person for our postmaster!! She is very helpful, and friendly as well as efficient. You all are lucky to have her in your employment.
I just bought a roll of stamps at the Litchfield Park, Arizona, and the clerk (07) could not have been more helpful or polite. She was swift and efficient
I mailed items on the same Monday afternoon of a non-holiday week. 3 went regular mail to WV, CA and NY and 1 as a PRIORITY mail package to Davenport, Florida. the regular mail was delivered promptly. The item for Davenport arrived at the post office on the expected delivery date (Thursday) but was not delivered to the address until 3 days later. This is not the first time I have seen a delay at Davenport, last year I sent an overnight with a signature required. It wasn’t delivered overnight and took another few days. Because I requested a signature, I was able to show the delay and I was refunded from my sending post office for the delay.