Revel Systems POS

Revel Systems POS

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7.3/10 (Expert Score)
Product is rated as #13 in category Restaurant POS Systems
Revel Systems is an iPad POS system that offers a wide range of features like customer management, inventory management, and social media management for restaurants, pizza shops, coffee shops, and retail stores. While the feature set is impressive, the price is high for some merchants, and there are reports of issues with customer service.
Easy to Use
8
Value
7
Support
7
Functionality
7
Feedback
7.5
PROS:
  • Tons of added features, such as gift cards and loyalty programs
  • Integration with QuickBooks and other platforms
  • Works offline
  • Manage staff, track inventory, and view reporting data from offsite locations
CONS:
  • Doesn’t work with Android
  • Prices can be quite high
  • Reports of glitches
  • Some clients had customer support complaints
  • Billed annually and requires 3-year processing contract for best price

Revel Systems POS Review

Revel Systems POS Review


Our Revel Systems POS review will take a deep dive into one of the nation’s most popular modern iPad POS systems. If you’re looking to upgrade your current system or are opening a new restaurant, it’s essential to choose the perfect point of sale partner for your business. With a wealth of excellent options to choose from, comparing multiple point-of-sale providers can help you make the right decision.

So, is the Revel Systems point of sale product the best choice for your restaurant or small business? Let’s take a look at Revel Systems’ pros and cons and explore what this unique platform offers!

Overview of Revel Systems POS

Revel Systems is an Atlanta-based POS provider that first started conducting business in 2010. At present, the company is owned by private equity firm Welsh, Carson, Anderson & Stowe. Their software app is operated exclusively on iPads, giving you the freedom to take your touch screen POS with you on-the-go.

Revel Systems offers a range of different features, including gift cards, loyalty programs, splitting bills, accessible menu building, discounts, and a host of other benefits. You can also easily view and manage your reporting and inventory data from an offsite location. If you’re managing multiple sites, Revel Systems can make it much more manageable.

You can choose to purchase your hardware directly through Revel Systems, or you can venture out to buy the products yourself. While Revel Systems does have a general POS platform for retail, we’ll look at their restaurant-specific service for our Revel POS review. Let’s take a more in-depth look at everything this company offers its clients.

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Pros vs Cons


PROS:

  • Extremely easy to use
  • Tons of added features, such as gift cards and loyalty programs
  • Quickly build menus utilizing a variety of tools
  • Flexible payment processor options
  • Integration with QuickBooks and other platforms
  • Hybrid model — cloud-based and locally installed
  • Works offline
  • Manage staff, track inventory, and view reporting data from offsite locations
  • Works on iPads

CONS:

  • Doesn’t work with Android
  • Prices can be quite high
  • Reports of glitches
  • Some clients had customer support complaints
  • Billed annually and requires 3-year processing contract for best price


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Pricing

Revel Systems software starts at $99 per month per terminal. Revel isn’t overly transparent about their pricing. Revel’s monthly plans start at $99 per month, but it appears this might be if you’re ordering multiple terminals and only if you’re using their credit card processing services.

Their software fees are billed annually to get the best price and require Revel processing with a 3-year contract. To get a quote for your business, you’ll have to contact them directly.

Summary of Revel System costs

  • Starts at $99 per month, per terminal (Billed Annually)
  • Professional installation – $649
  • Requires Revel Processing & 3-year contract


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You can also opt to have a professional installation for all your hardware and software — the price for this starts at $649. While this is quite steep, it can be a good idea if you need some onboarding help with your new POS software and hardware.

Pricing is one of the most critical components of any new POS system. Revel’s price point is on the higher end of the POS spectrum but is still relatively affordable for small business owners. While many modern point-of-sale systems help you save time and money, it might do the opposite if the monthly price is too high. Also, keep in mind you’ll still need to invest in the various hardware products like iPads, stands, printers, and networking components you need to get up and operational!

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Demo Video

 

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Key Features

What’s on offer at Revel Systems POS? Let’s take a deep dive into the various features available if you choose this point of sale system:

Revel Systems Delivery Management

  • Build menus that are easy to navigate for you and your staff — this includes a spreadsheet upload function and a range of other convenient building tools
  • Manage your restaurant from on offsite location — you can manage multiple restaurants or sites at the same time from a central location
  • View in-depth reporting data and information in ‘real-time’ — it’s a great way to stay on top of your business’s performance, and you don’t need to go into your physical restaurant to view the information you need
  • Easily split bills, manage tabs, create discounts, offer promotions, and more — it’s a very convenient system for staff and customers
  • View your reporting data and information from a mobile phone if you’re not in your restaurant
  • You can also manage inventory in ‘real-time’ for any location — this can help you avoid shortages of items and improve your customer service
  • Easy-to-use kitchen tools that can help you update your kitchen processes — connect your front room staff to your kitchen with automatic updates and other benefits
  • Easily installs on iPads — you can also purchase a range of accessories and kiosks directly from Revel Systems as well
  • Build a loyalty program directly through Revel Systems — this can help you increase customer engagement
  • Offer gift cards to customers directly via the POS system
  • Tableside and mobile ordering
  • Integration with accounting software and online ordering systems that can help you streamline a range of different features
  • Delivery management

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Data Reporting

Revel offers extensive reporting and analytics, so you always have a complete snapshot of your business. You can access your reporting from anywhere to track your inventory, customer insights, and sales data to help make smart business decisions. Like most cloud-based systems, you have access to sales reporting, inventory reporting, and labor reporting from any computer with an internet connection and with a reporting app on your smartphone.

Revel iPad POS Reporting

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Deployment Type

Unless you’re using an ancient POS system, it’s hard to find anything entirely locally installed. Revel Systems uses a cloud-based mobile POS platform via software installed on your iPad device – in some ways, you could consider this a hybrid product. If your device crashes, all your data is securely stored on a cloud.

Another benefit you find with Revel Systems is that it doesn’t need an internet connection to operate. While some cloud-based systems require a constant connection, you can still use this platform if your internet drops out. You can even process sales and credit card payments using Revel’s Always on Mode if your internet goes down.

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Industries Served

You can use the Revel Systems POS platform for a range of different industries. The company does offer a general point of sale system that can be used for retail or other niches. For this review, we’ve been taking a look at the hospitality offering from Revel Systems.

Revel Systems is excellent for small and mid-sized restaurants. The company also offers plenty of specific features geared towards the following business types:

  • Quick-service restaurants
  • Full-service restaurants
  • Pizza shops
  • Coffee shops
  • Self-service kiosks
  • Retail stores

While it’s best for small and mid-sized businesses, the ability to view multiple locations at once can provide more significant business owners with some robust capabilities.

The iPad-based nature of the hardware means it’s easy to be mobile with this POS, and you can take orders tableside. If you’re looking for a flexible iPad POS system, this is certainly a top option.

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Ease of Use

If you’re aiming to invest in a new point of sale system, one of the first features you should be prioritizing is the ease of use. The easier and more user-friendly your software is, the more time you will save. It also means that training new staff members is much more effective.

Fortunately, this is a major strong point for Revel Systems. It’s easy to build menus with various tools; it’s easy to navigate; it’s easy to split tabs and manage bills, and it’s easy to manage staff profiles.

The only downside about the Revel Systems’ interface is that it’s almost too minimalist. While this is a preferred design feature for some people, especially Apple product users, others may find it annoying.

Revel POS System

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Hardware

At present, you’ll only be able to use Revel Systems’ point of sale system with an Apple iPad. While this is a convenient hardware platform for many people, it’s a limitation to use Android devices or tablets. Still, the familiar touch screen and nature of an iPad can make taking orders and processing transactions extremely easy.

You can choose to purchase your own iPad or buy one directly from Revel Systems. Revel Systems also offers a range of additional accessories that can help you upgrade your point of sale system. Printers, kiosks, cash drawers, barcode scanners, and more are all available through Revel Systems. We recommend getting all your hardware through the POS company so that everything works together as the software company intended. Revel offers hardware and service leasing from Apple Financial Services.

Revel Systems POS Hardware

If you need help with installation, you can purchase an on-boarding service for $649.

The Revel onboarding services include:

  • System Onboarding
  • Management Console Training
  • Menu Consultation
  • Hardware Installation
  • Payments Set Up


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Due to the complexity of setting up a new system, it’s highly recommended to take advantage of the onboarding service with any POS company that offers it.

One thing to keep in mind is that the Revel Systems kiosk is heavily branded. If you don’t want ‘Revel Systems’ plastered all over your kiosks, you might want to purchase an independent setup. You can buy your own hardware accessories, but make sure to check that they’re compatible before you make any purchases.

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Integrations

If you’re looking to improve your Revel Systems point of sale platform, you can also take advantage of many add-ons. The add-ons available with Revel Systems include loyalty programs, gift cards, additional hardware, eCommerce and online ordering tools, employee management tools, mobile payment processors, customer display, kitchen display system, cryptocurrency payment processors, and accounting software (Quickbooks) as a few examples.

Revel has all the integrations you’d expect from a full-service or quick-service restaurant POS. Using these integrations can help you take your Revel POS to the next level!

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Payment Processing

Revel is now pushing their own credit card processing service called Real Advantage. They advertise “transparent flat fee” on their website, but there is no mention of those transparent flat fees. You have to request a quote from their website to get the rates.

Real Advantage includes:

  • EMV Ready
  • Apply Pay Ready
  • In House Dedicated Support Team
  • All Card Types Included
  • Online Statements & Reporting

Fortunately, you’re not restricted to a single payment processor when you decide to work with Revel Systems. While many POS systems try to lock you into a merchant agreement, you can stay flexible with your payment processor at Revel Systems.

In terms of payment gateways, you can choose between USAePay and FreedomPay. There are a wide variety of processors at your disposal as well, including Tyro, Moneris, WorldPay, FirstData, Heartland, and more. You can always check their site to see the latest gateways and payment processors on offer!

Note: Card swipes purchased through Revel Systems are individually encrypted for each gateway and cannot be reused if clients decide to change gateways.

Another payment feature to keep in mind is Revel Systems’ support for EMV payments. Revel Systems’ EMV compliance can help you reduce your liability if fraudulent payments occur in your business.

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Customer Service

You need your point of sale device to work at all times. Having a robust customer support team is one of the best ways to fix problems when they arise. Fortunately, Revel Systems’ point of sale platform offers 24/7 customer support to its clients — this is a feature that helps provide peace-of-mind.

It’s also critical to look at what other customers think of a POS system before investing your business’s money. While all point of sale platforms have complaints, sifting through different complaints can help you remain aware of problems that might arise with your provider or system.

Some customers complain about the installation process — it appears some Revel Systems installers do a terrible job of setting up the platform. It also seems that the customer service team is occasionally hard to get answers from if you have a severe problem. Lastly, some also complain that the system gets ‘glitchy.’

While these complaints are valid, it’s essential to ensure that everything is set up and working correctly before the installation team leaves. You can also request a free demo before you commit to purchasing the product.

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Our Verdict

There’s plenty to like about Revel Systems. The company offers an excellent point of sale product if you’re set on using an iPad-based system.

You’ll benefit from a wide range of features that can help you engage with your customers and quickly perform transactions. If you’re looking for a restaurant POS system that can help you build menus, manage staff, create loyalty programs, and more, this is an option to consider.

As a business owner, you’re able to view all the reporting data you need from anywhere, as well as integrate it with QuickBooks and other platforms.

Flexible payment gateway and processing options also provide you with more control of your transactions. Still, it appears you’ll need to sign up with Revel Real Advantage payment processing to get the best price on the software.

The overall system (software and hardware) is on the higher-end, and there are cheaper options available on the market with similar features. You can see some of our other POS reviews here.

The only real downsides come down to cost and some customer service issues. Some customers have also reported glitch issues and trouble getting in touch with customer support, so that’s something to be mindful of in your consideration of this product.

As always, we recommend trying before buying. So the good news is you can request a free demo to try out their software before you make any investments!

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Specification: Revel Systems POS

Best For Full Service, Quick Service, Restaurants, Retail
Business Size Small, Medium
POS Type iPad POS
Software Type Cloud/SaaS
Free Trial Demo Only
Merchant Services In-House, 3rd Party
Pricing Model Annual Subscription, Contract
Price Range $$-$$$

Videos: Revel Systems POS

Photos: Revel Systems POS

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