Rezku POS Review

In this review, I’ll take another look at Rezku. Running a business in the hospitality industry can be extremely stressful. If you’re running a POS system that is outdated, missing functionality, or has long SLAs for resolving issues, you may be hampering your ability to conduct business efficiently. In a fast-paced environment, you need a POS system that can keep up.

Let’s explore if Rezku is what you’re looking for the next time you purchase a new solution or upgrade your current system.

Overview of Rezku

Rezku Restaurant POS is a product of Guest Innovations. The company is based in Sacramento, California, and has been in operation since 2012, entering the market with an app-based reservation system. Informed by this experience, a POS system was introduced in 2017, which has matured through the years to be a worthy competitor to other hospitality POS brands that are potentially more well-known.

Rezku specializes in software and hardware development specifically for food and beverage service. The Rezku system includes a cloud-based POS system, kitchen display system (KDS), customer-facing display (CFD), a smartphone app for managers, an online ordering system, and white-label app development for restaurants.

Let’s continue below with the Rezku review and take a more in-depth look at the different features and benefits available with this product.

Pros vs Cons

Pricing

If you’re a responsible business owner, keeping costs down is one of the best ways to avoid cash-flow problems. Overspending on a POS provider can quickly cut into your margins. So, does Rezku offer an affordable solution? Absolutely.

Rezku POS Subscription Pricing

Rezku keeps things simple with flat, transparent monthly pricing:

• $49/month per POS station – Includes access to core features like inventory management, employee time tracking, cloud reporting, coupons, caller ID, customer display, manager’s app, and offline mode.

Optional Add-Ons

• $49/month – Gift card & loyalty program
• $49/month – Online ordering (customer login, saved payments, points tracking, order history)
• $49/month – Order-ready SMS texting
• $39/month – DoorDash Drive integration
• $99/month – Multi-location management and reporting (includes shared loyalty and gift cards)
• $49/month per KDS – Kitchen Display System
• $49/month per Kiosk – Self-order kiosk
• Email marketing integration
• Delivery management with driver dispatch

There are no surprise setup fees or long-term contracts required, and the modular pricing makes it easy to scale as your restaurant grows.

Included Features

• Inventory management with manager alerts
• Coupons including online promo codes
• Advanced user permissions
• Employee time management
• Custom reporting and email reports
• Customer-facing display app
• Manager’s mobile back-office app
• Stock level auto-86 and 86ing from POS or KDS
• Pizza products with specialty halves and sub-modifiers
• Scheduled happy hour pricing changes
• Third-party app order integration

These are essential features most restaurants will need in one way or another. Other companies may charge you separately for these features or you may need to use third party providers. With Rezku, you won’t have to pay extra and you’ll know they’ll work together right out of the box.

Keep in mind that if you have a large restaurant or multiple locations, Rezku can provide your with a customized quote based on your requirements. This can help you keep the costs down it you’re trying to keep costs down for multiple terminals or a chain of restaurants.

The cost you can expect to pay for Rezku’s hardware varies as it is based on individual needs. As of this writing, all hardware on the Rezku website is discounted 40% off the regular price. Overall, their pricing is affordable.

Demo Video

Key Rezku Features

The wave of POS providers entering the market in the late 2010s has consolidated in recent years – many are either out of business or were absorbed into a different company – However, the market is still saturated. So, how does Rezku stack up against the competition in terms of the restaurant management system features available? Let’s take a look at the platform’s key features in more detail below.

Rezku has a long list of included features. These are the ones most operators will utilize. Something to keep in mind is the unique mix of features offered by a POS company and what is most critical to your business operations.

Rezku’s focus is squarely on modernizing front-of-house and back-of-house operations through the use of apps, tablets, and wireless communication. There is also a heavy emphasis on online ordering and delivery. If this is not part of your business model, you may not find a need for all these features.

Deployment Type

The software for Rezku is an iPad app installed locally but is still connected to a cloud-based back office system that requires an internet connection to synchronize.

Gone are the days when a hardware malfunction resulted in a loss of data. Unlimited system data is securely backed up in the cloud automatically. If you want to access reporting and sales data or make changes to any settings while mobile, you can do so via secure web login on your laptop or phone.

Industries Served

Unlike general POS systems that attempt to serve multiple industries, Rezku is developed specifically for food and beverage service. This allows Rezku to be fully committed to advanced features that serve the needs of hospitality specifically. Within the hospitality niche, Rezku is a well-rounded platform for operating a wide array of businesses, from fine dining to pizzerias to nightclubs.

Rezku is an attractive platform for small and regional chains. You can manage multiple locations from a single web portal, and their online ordering system allows customers to choose from multiple locations.

Ease of Use

Given the relentless employee turnover in the hospitality industry, ease of use is an extremely important consideration in a POS. Many outdated systems can be complicated – this creates problems bringing new staff up to speed.

Fortunately, the Rezku app is extremely intuitive and highly customizable. Rezku makes a bold claim, saying that it takes just 10 minutes to learn the basics. To make training your staff easier, the POS also includes short, on-screen tutorial videos.

Splitting checks, modifying products, applying coupons, managing deliveries, and more are all made accessible on the app. Ease of use is one of the primary benefits associated with this POS solution.

Hardware

Rezku’s POS software is only compatible with iPads. While they say this choice was made for reliability and ease of setup, the lack of alternatives is slightly inconvenient. Other apps that are part of the Rezku ecosystem are compatible with both Apple and Android devices. This includes their kitchen display app (KDS), customer-facing display app (CFD), and mobile back office app.

If you want to benefit from the full capability of Rezku, you’ll also need to purchase additional key hardware components such as stands, cash drawers, printers, and card readers. As mentioned previously, you can purchase compatible hardware directly from the provider.

POS hardware purchased through Rezku is ruggedized for use in the service industry. While these costs can add up quickly, the Rezku system does not depend on proprietary hardware. If you are updating your current POS system to Rezku, you may not need to purchase extensive hardware. This can make Rezku a very cost-effective solution.

As of this writing, Rezku is currently offering 40% off the regular price of all hardware.

Integrations

Some have complained in the past that Rezku didn’t offer an extensive integration list, but the platform has steadily built a large range of partners for extended functionality. Operators will find the most commonly requested integrations are there.

The reporting system can integrate with accounting platforms like QuickBooks and Xero. The inventory system can integrate with YellowDog, Restaurant 365, and various bar inventory scanning systems. Rezku also integrates with scheduling software 7shifts and email marketing platform MailChimp.

Since a primary area of focus for Rezku is online ordering, the POS integrates fully with all major online ordering apps like Uber Eats, DoorDash, and Grubhub. Orders from these services flow directly into Rezku and print to the kitchen without the use of multiple tablets. Rezku’s integration with these online services also eliminates the need for multiple menus to be updated separately. For restaurants that rely heavily on delivery orders, it can be devastating if your driver calls out sick. Rezku uses DoorDash Drive to assign in-house deliveries to DoorDash drivers when needed.

Rezku Credit Card Processing

Like most POS providers, Rezku manages all credit card processing in-house, but with flexible options and built-in perks other systems may not offer:

• Cash Discount / Dual Pricing – Automatically displays two prices (cash and card) and passes a small fee to customers using credit cards, helping merchants eliminate processing costs.
• Base Rate – 1.99% + $0.25 per transaction for the Starter plan; rates may vary based on card type (e.g., rewards or international).
• Tailored Processing Rates – For businesses on the $99/month Growth plan and above, Rezku offers customized, negotiated rates to fit your transaction volume and needs.

Hardware: Card readers must be purchased directly from Rezku. Devices support EMV chip, magstripe, contactless, and mobile payments. All transactions are secured with PCI DSS “out of scope” compliance—ensuring data encryption and minimizing audit requirements.

Payouts & Reporting: Deposits are made daily, and Rezku provides transparent monthly statements that clearly break down your charges. You can also lock in your current rate by extending your contract for long-term savings.

Customer Service

Customer Support is a critical feature if you want to fix POS problems at short notice. Fortunately, there are a few different ways that you can contact the Rezku support team. The company offers its clients the ability to contact its customer service representatives via live in-app chat, phone, and email. Previously, the team was only available during business hours – but I have confirmed that they now offer 24/7 support.

When you sign up for Rezku, you will be assigned a personal advisor to help you through the setup and onboarding process – this is a valuable service that can help you and your staff get up to speed with the product quickly. The personal advisor is happy to work within your schedule and time constraints.

When you find reviews for Rezku online, you may notice that many of their customers highlight their satisfaction with Rezku’s high level of service. This is attributed to Rezku’s well-informed representatives, quick response times, and the ease of getting a live person on the phone – something that’s getting harder and harder to do these days.

Our Verdict

Overall, the Rezku POS system is worth the money if you are in the market for an iPad-based POS system and operate a business squarely in the hospitality sector. While hardware costs can add up, if you want a reliable platform with modern features and the benefits of using a mobile POS with excellent customer service, the Rezku POS system is definitely an option to consider.

With everything on offer, there is plenty that makes Rezku an attractive option. You get an extensive set of features designed specifically for food and beverage service, with an emphasis on online ordering, in-depth reports, and streamlining operations with limited staff. Because all Rezku customers receive unlimited white-glove service and support, we highly recommend Rezku, especially if you’re a new restaurant owner or you are not familiar with the iPad platform.

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