In this review, I’ll take a look at Rezku POS. Running a business in the hospitality industry can be extremely stressful. If you’re using an outdated POS system, you may be hampering your ability to conduct business efficiently. In a fast-paced environment, you need a POS system that can keep up. Many of the new POS providers in the industry offer a range of features that you won’t find in older platforms.
Let’s explore if Rezku POS is what you’re looking for the next time you purchase a new solution or upgrade your system.
Online ordering with delivery included free
Contactless payment hardware
Affordable basic price points
Easy tableside ordering and payments
Offline payment system
Theft prevention features
Touchscreen and portable
Wide range of hardware pieces available
Wide range of payment processors are compatible with the platform
Costs can add up (if you’re looking for add-ons)
In-depth training costs extra
Not as many features as other leading providers
Currently only available on iPad
Overview of Rezku POS
Rezku POS is a restaurant point of sale product of Guest Innovations. The company is based in Sacramento, California. The company has been in operation since 2014, but only recently brought out its full POS system — it previously operated a reservations system for restaurants. As with many other modern POS providers, Rezku POS’s primary aim is to help restaurant owners simplify transactions in their restaurants.
Rezku does not currently offer retail or eCommerce solutions. As a POS system, its primary function is for restaurants, though it does operate a range of other specialty platforms geared towards bars and different hospitality niches. The system is hosted on iPads, but a variety of additional hardware items are also available to enhance the platform’s capabilities. Let’s take a more in-depth look at the different features and benefits afforded by this service.
Let’s continue below with the Rezku POS review and take a closer look at the details!
If you’re a responsible business owner, keeping costs down is one of the best ways to prevent cash flow issues. Using a POS provider that breaks the bank is a surefire way to get yourself into trouble. So, does Rezku offer affordable POS solutions for its customers? Here is Rezku’s pricing structure:
Rezku Subscription Pricing
Rezku – $79/month
Remote Training Package (One Time Cost) – $299
Keep in mind, if you have a large restaurant or multiple locations, Rezku can provide you with a quote based on your requirements. This can help you keep costs down if you’re trying to avoid paying too much for several terminals. Overall, their pricing is affordable, but add-ons can make it much more expensive. It’s safe to say there are cheaper options available on the market.
If you’re looking to purchase hardware from Rezku, you can opt for interest-free financing directly through the company – this can help you avoid substantial upfront costs, and you won’t have to pay off expensive interest obligations to get your hands on the hardware that you need. These interest-free financing agreements carry a three-year term.
With tons of new POS providers saturating the market, it’s essential to use a company that has excellent restaurant management system features available to its clients. So, how does Rezku stack up against the competition? Let’s take a look at the platform’s key features in more detail below:
Online ordering included – Online ordering with delivery features are now included free
Contactless payments – Contactless payments hardware available for social distancing
Advanced 86 functions – Auto 86 and manager 86 from iPad
Takeout queue – Online and 3rd party takeout management queue.
You can make offline credit card payments – this is one of the most advanced features available on the platform. You won’t find this with many other POS providers.
Tableside ordering for staff members who want to directly input orders via the system — also includes tableside payments.
Easy menu building platform that ensures you’re able to quickly whip-up seasonal menu offerings.
Image importing capabilities
Advanced branching modifiers
Track data and sales information within the cloud-based reporting system that’s both easy to use and understand.
Track individual employees via the same reporting system — an excellent feature for keeping your finger on staff performance.
Extra features such as splitting tickets that can help you improve customer experience.
A kitchen display system is available to provide kitchen staff with a display system instead of using archaic paper tickets.
Theft prevention via advanced software systems that can help you keep restaurant staff accountable.
Features like open tabs, speed rounds, bar printing specifically for bars, breweries, and nightclubs.
Add-ons that provide reservation capabilities and internal restaurant design.
As you can see, there are plenty of features on offer from Rezku POS. Still, you may not find some of the advanced features that are present in a few of the industry leaders.
Cloud-Based or Locally Installed?
The software app for Rezku is locally installed on an iPad, but it is still connected to a cloud system. If you want to access reporting and sales data from a central location, you’ll be able to easily on Rezku. Gone are the days that a hardware malfunction results in a loss of valuable data. Their cloud function keeps your information nice and secure!
Industries Served & Business Size
Rezku is primarily focused on the hospitality industry. Its restaurant platform is its most advanced POS setting, but the company also provides solutions for other hospitality-based businesses. There are individual solutions for bars, breweries, and nightclubs. Rezku allows you to manage multiple locations from a central portal, so it is a large enough platform for a small chain of outlets – this being said, its feature list is geared towards small and mid-sized establishments.
Ease of Use
Rezku joins the ranks of other modern POS systems that are improving the ‘ease of use’ of their platforms. Many outdated systems can be complicated — this creates problems for bringing new staff up-to-speed. Fortunately, the Rezku app is extremely intuitive. You can build custom menus that are then easy to navigate for yourself and your team.
Splitting tabs, assigning tables, tableside ordering, and more are all made accessible on the app. Ease of use is one of the primary benefits associated with this POS solution.
Rezku’s platform is compatible with iPads. While this is the option of choice for many modern-day POS apps, Rezku’s lack of alternatives is slightly inconvenient. You won’t be able to use its platform on Android or any other hardware systems. If you want to benefit from the full capability of the app, you’ll also need to purchase additional key hardware components such as a iPad stands, cash drawers, receipt printers, and kitchen printers.
As mentioned previously, you can purchase compatible hardware directly from the provider with interest-free financing. While these costs can add up quickly, spreading your payments out over three years can help alleviate some of the upfront costs.
Integrations & Add-ons
Some complain that Rezku doesn’t offer an extensive integration list, but the platform has been steadily building a large range of partners that can help improve your functionality. The reporting system can integrate with accounting platforms like QuickBooks and Xero. Also, you can team up with a range of different takeaway platforms like Uber Eats, DoorDash, and Grubhub.
You can also add a range of in-house solutions, such as Rezku Reservations — this platform can help you better manage your reservation system if you have a large customer volume.
Rezku Prime is another add-on that also provides you with additional reservations capabilities. You can use this platform to build a model of your restaurant’s set up to help you better manage tables, orders, and other critical components of your venue – this is an excellent platform if you want to avoid overbooking or inefficiently using your restaurant’s space.
Compatible Credit Card Companies
This is one of Rezku’s strongest points. With many modern POS companies, you may only have access to one credit card processor. In some instances, a POS provider may offer three or four different compatibility options. With Rezku, you have one of the largest credit card processing selections in the entire industry. The software is compatible with almost any credit card processor, so you won’t need to change to a new provider if you already have one in place.
Additionally, this gives you the flexibility to shop for a processor that provides you with the best services and rates. Many POS sellers lock you into merchant agreements that can cost you serious money — Rezku helps you avoid this problem. They also offer contactless payment hardware for social distancing.
Customer Service and Support
Customer support is a critical feature if you want to be able to fix POS problems at short notice. Fortunately, there are a few different ways that you can contact their support team. The company offers its clients the ability to contact its customer service team via live chat, phone, and email. Previously, the customer service team was available during limited hours — but I have confirmed they now offer 24/7 customer support.
When you sign up for Rezku, you’ll be assigned a personal advisor to help you through the set-up and onboarding process – this is a valuable service that can help you and your staff get up-to-speed with the product quickly. The personal advisor is happy to work within your schedule and time constraints.
While some customers have complained about the platform’s inability to provide the same level of features as some competitors, the overall sentiment towards the software is very positive. The company is accredited with the Better Business Bureau and currently has an A+ rating.
Overall, Rezku POS is worth the money if you are in the market for an iPad-based POS system. While hardware costs can add up, if you want to use an iPad platform, the Rezku app is definitely an option to consider. You get a pretty decent list of features and you can enjoy the benefits of using a mobile POS. They also provide an excellent customer support team that can help you avoid problems 24/7.
With a growing number of integrations and add-ons, as well as compatibility with a wide range of credit card processing platforms, there’s plenty that makes Rezku an attractive option. Just keep in mind that in-depth training costs are a little pricey; however, we highly recommended utilizing training services to get off to a solid start especially if you’re a new restaurant owner or are not familiar with the iPad platform. Check out some of my other POS reviews if you don’t think this is the right point of sale solution for your business.
Jason Feemster is a POS specialist and the President of Point of Sale USA (https://www.posusa.com). Jason has been in the point of sale business and in information technology for over 20 years. His website and articles have been featured or quoted in many industry publications including Inc.com, Business.com, Point of Sale News, Restaurant Business Online, Channelinsider.com, and VSR Magazine. Connect with Jason Feemster on LinkedIn.
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