If you’re running a modern restaurant, your takeout customers can be just as profitable as your dine-in clients. If you’ve struggled to expand the to-go side of your business, it might be because you don’t have an effective food delivery system.
Managing an entire delivery team can be difficult, but third-party providers have simplified the process. There are now numerous tech companies that use intuitive apps to process customer orders, track delivery timeframes, and collect money. Not only does this take the delivery management process out of your hands, but it also allows you to access the millions of customers that use food delivery apps.
So, what are the best food delivery services for restaurants? We’ve compiled a list of your top eight options – let’s check them out!
UberEats is the food delivery service backed by Uber – the world’s largest ride-sharing app. The platform connects restaurant owners with thousands of food delivery drivers using a seamless smartphone application.
Drivers receive a notification when a nearby order is placed. After the driver accepts the job, they travel to the restaurant, pick up the order, and deliver it to the destination. Payment is handled electronically through the app, and customers can track the progress of their order from the comfort of their own home – it’s an entirely hands-off process for restaurant owners.
As with most modern restaurant delivery services, UberEats allows you to bypass employing your own delivery team. Still, this benefit comes at a price – Uber is known for charging some of the largest food delivery commissions on the market, which can eat into your restaurant’s bottom line. At present, you can expect to pay around 30% of an order’s value in commission.
The primary advantage of partnering with UberEats is its size. As the company has over 300,000 nationwide restaurants, it has become a popular platform for consumers that want variety. If you want exposure to UberEats’ loyal customer base, you need to partner with their service.
Who It’s Best For: Restaurant owners in large cities that want access to UberEats customers. It’s also suitable if you don’t have money to invest in your own delivery team.
Availability (Service Area): All major cities in the USA (100s of options). Global cities are also available (900 total worldwide cities).
DoorDash is one of UberEats’ fiercest competitors. The company, which is based in San Francisco, first began offering meal delivery services in 2013. It’s now one of the largest third-party restaurant delivery services in the country.
DoorDash operates the same way as UberEats. Drivers are notified of nearby jobs, and orders are completed entirely through the DoorDash app. Customers submit their credit card details and other payment information directly to their smartphones.
While DoorDash doesn’t have the same number of users as UberEats, the company is expanding at a rapid pace. Also, you’ll be charged a 20% commission, which is 10% less than the current rate at UberEats.
At present, DoorDash has over 250,000 partner restaurants in 300 cities. Still, UberEats has a wider customer pool.
Who It’s Best For: This is best for a restaurant that wants a third-party delivery service with a large network of drivers. If you live in a large city, this is a more affordable option than UberEats (but it doesn’t have as large of a customer base).
Availability (Service Area): 300 nationwide cities (all major US cities).
Postmates is another San Francisco-based startup that’s attempting to dominate the third-party food delivery industry. It also offers customers an easy-to-use app that will process orders and manage deliveries.
One primary advantage of Postmates is that users can also order from stores and non-partner restaurants. While this doesn’t offer a huge advantage to restaurant owners, it’s essential to understand how the system works for consumers.
This isn’t to say that Postmates doesn’t partner with restaurants. The company is firmly committed to helping restaurant owners select prices and meal-types that are most suitable for delivery. It can help you ensure quality food is delivered to your customers.
Postmates will take a 10-20% commission from a sale, but this will depend on a variety of factors. The company is known for offering extensive promotions to customers.
Who It’s Best For: Restaurants that want access to an extensive network and affordable commission structure.
Availability (Service Area): Major cities in all 50 states (100s of options).
Grubhub is another restaurant food delivery titan that has customers across the country. This Chicago-based startup has invested heavily in creating an intuitive app and a large network of customers. Again, users can place an order, and a Grubhub delivery driver will visit your restaurant and deliver the food to its destination.
Grubhub allows you to use its delivery platform on orders through your own website. If a customer orders through your website and you use a Grubhub driver, you’ll only pay a 10% commission. If the Grubhub app is used for delivery, it will cost around 20% on top of the normal delivery fee.
Grubhub has recently come under fire for placing restaurants on their app without notifying the owners. This means that a restaurant may suffer from association with the platform if an order isn’t processed correctly.
Still, there’s no denying that Grubhub has a solid market share in terms of nationwide consumers. The company has done an excellent job of advertising itself over the past few years.
Who It’s Best For: If you’re looking for a delivery service that also allows you to use its drivers for a lower fee, this is an excellent option.
Availability (Service Area): 3,200 cities in the United States.
Seamless is one of the oldest names in the third-party food delivery business – this New York City-based company has been operating since 1999. The company merged with Grubhub in 2013, and it’s now part of a larger group of restaurant food delivery services.
Seamless also offers a smartphone app, third-party delivery drivers, and automated order processing. While you can tap into Seamless’s driver pool, this is also an excellent option if you want to offer online ordering for pickup orders. Customers can order through the Seamless app and collect the items from your store.
While Seamless has been successful at helping businesses grow, it’s currently only available in 14 cities in the United States.
Who It’s Best For: Restaurant owners that want a niche delivery service that also offers in-store pickup features.
Availability (Service Area): Atlanta, Dallas, Austin, Detroit, Miami, Houston, Minneapolis, Nashville, San Jose, San Francisco, Seattle, Tampa, and St. Louis
Eat24 was bought by the restaurant review platform Yelp only a few years ago. As Yelp decided it no longer wanted access to the food delivery market, it sold the company to Grubhub in 2017.
At first, the company continued to operate as Eat24, but it has now fully merged into Grubhub. If you visit the Eat24 website, you’ll be redirected to Grubhub.
Who It’s Best For: The same type of customer that’s looking to tap into GrubHub’s extensive user base.
Availability (Service Area): Grubhub’s service area (listed previously).
Caviar was initially owned by Square (a payment processing giant), but the company was sold to DoorDash in 2019. While the firms are now under the same ownership group, Caviar continues to operate its website and mobile application. I suspect the two platforms will completely merge in the future.
At present, Caviar charges the same rates as DoorDash – this is noticeably cheaper than UberEats. Still, Caviar has a long way to go. While the company is popular with its users, it’s only available in 28 cities around the country.
Who It’s Best For: Restaurant owners looking for a niche service in one of Caviar’s 28 target cities.
Availability (Service Area): Boston, Brooklyn & Queens, Chicago, Dallas, Fort Worth, Greater Philadelphia, Los Angeles, Manhattan, Marin County, North Jersey, Northern Virginia, Orange County, Peninsula, Philadelphia, Portland, Richmond, Rockville, San Francisco, Sacramento, San Diego, East Bay, Seattle, Seattle Eastside, South Jersey, Walnut Creek, Washington DC, and Woodbridge.
SkipTheDishes is a Canadian food delivery service that is growing in popularity in the United States and around the world. The company offers the same user-friendly mobile app approach as other providers on our list.
The company provides different commission percentages depending on various factors, so you’ll have to contact them to determine the price your restaurant will pay for delivery.
While SkipTheDishes partners with McDonald’s, KFC, Subway, and several other major brands, it doesn’t have a significant presence in the United States. The other options on our list are better if you’re trying to target a significant market segment.
Who It’s Best For: Restaurant owners looking for a niche website with custom commission structures.
Availability (Service Area): Buffalo, Omaha, St. Louis, Cincinnati, and Columbus.
While the third-party restaurant delivery services on our website can help you tap into new markets, they’re also costly. If you think it’s excessive to pay up to 30% to a third-party delivery provider, you’re not alone. Many restaurants are now bringing their delivery services back ‘in-house’ to avoid this issue.
Fortunately, point of sales platforms now offers an excellent way to streamline your delivery options. Many modern restaurant POS solutions integrate with delivery platforms to provide online ordering, delivery tracking, and a host of other premium features – this means that you can accept online orders and automatically process them through your in-store POS software (and you won’t have to pay commissions).
Some POS platforms also offer driver management portals that help you oversee your delivery team. Also, you won’t be at the mercy of a third-party platform’s drivers. Sometimes customers complain that DoorDash and UberEats deliveries arrive cold!
If you’d like to see how POS companies are revolutionizing the delivery industry, make sure to check out some of the reviews on our website. At POSUSA.com, we’re firmly committed to connecting our readers with the world’s most advanced point of sale technology.
If you’d like to find a POS that works with the best restaurant food delivery services, you can compare here.