Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: Clover app not loading, stuck on the Clover logo, spinning wheel, or freezing during startup.
Fast Fixes: Restart Clover, check Wi-Fi and internet, force close the app, install pending updates, and perform a hard restart if the app won’t open.
Need official help? See our Clover Customer Service Guide.
Want guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
Is your Clover app not loading or stuck on the startup screen? Whether you see the Clover logo forever, a spinning wheel, or the app freezes during launch, the steps below work for Clover Mini, Flex, Station, Duo, and Solo.
Table of Contents
- 1 Common Reasons the Clover App Won’t Load
- 2 How to Fix the Clover App Not Loading
- 2.1 1. Restart the Clover Device (Most Common Fix)
- 2.2 2. Check Wi-Fi and Internet Connection
- 2.3 3. Force Close and Reopen the Clover App
- 2.4 4. Hard Restart a Frozen Clover Device
- 2.5 5. Check for Pending Clover Software Updates
- 2.6 6. Clear Cached Clover App Data
- 2.7 7. Let the Device Cool Down
- 2.8 8. Check for Clover Service Outages
- 3 When to Contact Clover Support
- 4 Clover App Not Loading – FAQs
- 5 Try the POSUSA POS Support Assistant
- 6 Thinking About Switching POS Systems?
Common Reasons the Clover App Won’t Load
- Device needs a basic restart
- Poor or unstable Wi-Fi
- Pending Clover software update
- Too many apps running in the background
- Device overheating (common on Mini and Flex)
- Corrupted cached app data
- Temporary Clover service outage
- Power issues or low voltage on the power brick
How to Fix the Clover App Not Loading
1. Restart the Clover Device (Most Common Fix)
A simple reboot clears most app loading problems.
- Press and hold the power button
- Select Restart
- Wait for Clover to fully power back on
If Clover is frozen and won’t respond, perform a hard restart (see step #4).
2. Check Wi-Fi and Internet Connection
Clover must reach its servers during startup. If Wi-Fi or internet is unstable, the app may hang on the loading screen.
- Confirm Wi-Fi is turned on and connected
- Test internet on another device using the same network
- Restart your router or modem
If payments are also failing, see Clover Not Taking Payments? (Quick Fix Guide).
3. Force Close and Reopen the Clover App
If the app is partially loaded or frozen, force closing it can clear the hang.
- Press the Home button
- Open the recent apps view
- Swipe away or close the Clover app
- Reopen the Clover app from the home screen
4. Hard Restart a Frozen Clover Device
If the startup screen is totally stuck, a hard restart is usually required.
- Hold the power button for 15–20 seconds
- Wait for the screen to go black
- Release the button, then power Clover back on
For more details, see How to Reset a Clover Credit Card Machine.
5. Check for Pending Clover Software Updates
Sometimes Clover won’t load correctly if an update is stuck in the background.
- From the home screen, go to Settings → About
- Look for software or system updates
- Install updates and restart the device
Updates often include fixes for crashes, freezes, and loading problems.
6. Clear Cached Clover App Data
Corrupted cache files can cause the Clover app to hang during launch.
- Open Settings on your Clover device
- Go to Apps
- Select the Clover app
- Choose Clear Cache
Do not select Clear Data unless instructed by Clover support, as this can reset app settings.
7. Let the Device Cool Down
Overheating can slow Clover down or cause the app to stop loading.
- Turn off the device for 5–10 minutes
- Move Clover away from hot kitchen equipment
- Make sure vents are not blocked
8. Check for Clover Service Outages
If the app won’t load even with good Wi-Fi and a recent restart, there may be a temporary Clover service issue.
During an outage, multiple Clover functions can be affected, including dashboard access, payments, and syncing between devices.
When to Contact Clover Support
- The Clover app never gets past the logo screen
- You see repeated crashes every time you open the app
- Only one device in your location has the issue
- The problem started right after an update
- Hard restarts and cache clears did not help
Clover Customer Service – Phone, Chat & Help Center
Clover App Not Loading – FAQs
Why is my Clover app not loading?
Why is Clover stuck on the logo or loading screen?
How do I restart a frozen Clover device?
Can Wi-Fi issues cause the Clover app not to load?
What if the Clover app still won’t open after restarting?
Try the POSUSA POS Support Assistant
Need step-by-step help fixing Clover app loading issues?
- POSUSA POS Support Assistant
- Select Clover
- Type: “Clover app not loading”
- Follow the guided troubleshooting flow
It’s fast, free, and designed for real restaurant and retail environments.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
