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POS Troubleshooting

Clover Printer Not Printing? How to Fix Receipt & Kitchen Printer Issues (Quick Fix Guide)

Jason Feemster

October 15, 2026

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Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.

No receipts coming out? Print a test receipt from the Printers app first, because Clover’s own steps start there.

This covers the built-in printers on the Mini, Flex, Compact and Station, plus Clover’s kitchen printers. Clover doesn’t publish every step in its public help, so I say where.

Why Isn’t My Clover Printer Printing?

• The paper is the wrong type, size or direction
• The lid isn’t fully closed
• There’s a paper jam
• A Flex has under 10% battery
• Receipts are stuck in the print queue
• A kitchen printer is on a different network

How to Fix a Clover Printer That Won’t Print

1. Print a test receipt

• Open the Printers app and look for error messages
• Select your printer
• Select Print Test Receipt (some models say Test Printer)

If the test prints, the printer itself works.

2. Check the paper and the lid

• Open the lid and take the roll out
• Reload it so the paper feeds from the back of the roll and out through the clamp
• Close the lid until it clicks

Clover says the lid must be fully closed to print. Blank receipts? Scratch the paper with a fingernail. The thermal side shows a mark. Paper sizes are in the questions below.

3. Clear a paper jam

• Turn the device off
• Open the lid completely
• Gently remove jammed or torn paper, including every scrap
• Reload the roll, close the lid and turn the device on
• Print a test receipt

Wait for a lull. You’re turning the device off. Never pull paper hard while the lid is closed. On a Flex, charge it to at least 10%, take off any protective sleeve and pull the paper past the cutter.

4. Clear the print queue on a Mini

• Restart the Mini with a hard reboot
• Open the Diagnostics app and select Print Queue
• Select Retry Print Jobs
• If needed, select Clear Queue

Clear Queue drops the waiting receipts, so reprint them from Transactions. A hard reboot takes the Mini down, so wait for a lull. Steps are in our Clover reset guide.

5. Restart a Compact

• Unplug the device
• Plug it back in
• Print another test receipt from the Printers settings

Same fix if a Compact won’t stop printing. Not mid-rush. Payments stop until it’s back.

6. Clean the heating element for faded receipts

• Turn the device off and let it cool for at least 2 minutes
• Open the door, take out the roll and find the heating element near the tear bar
• Wipe it gently with a cotton swab lightly dampened with 90% or higher isopropyl or ethyl alcohol
• Let it dry, reload the paper and turn the device on

Clover says no sharp or metal objects.

7. Check a kitchen printer’s network

Clover says to keep a kitchen printer on the same network as your other Clover devices. Clover’s public help doesn’t publish how to assign one to order types, so if it’s connected but tickets don’t print, call Clover. Network trouble? See Clover not connecting to Wi-Fi.

When to Call Clover

• The printer won’t power on
• The test receipt fails after the paper, lid and queue checks
• A kitchen printer stays offline on the right network
• Tickets print on the wrong printer or not at all
• A Station Duo printer overheats or smells like burning, which Clover says to stop using

Clover Customer Service: Phone, Chat & Help Center

Clover Printer Questions

Based on Clover’s published help articles.

Try the POSUSA POS Support Assistant

Rather have it walked through? Use the free assistant:

• POSUSA POS Support Assistant
• Select Clover
• Type: “Clover printer not printing”