Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Sources: SpotOn Point of Sale Terms · SpotOn Merchant Terms · SpotOn Contact Us
Most people look this up when fees go up, support isn’t fixing a problem, or they’re not sure what a contract will cost to end. Here’s what SpotOn’s own published terms say, who to contact, and how to close things out without surprise charges.
Step 1: Know Who to Contact
SpotOn sells several products, so start with the one you actually use.
- SpotOn Restaurant POS: SpotOn’s Point of Sale Terms say to request cancellation by emailing restaurant@spoton.com or calling (877) 814-4102 Monday–Friday, 9am–6pm Eastern.
- Other SpotOn services and general account questions: SpotOn’s Contact Us page lists support@spoton.com and the same (877) 814-4102 number, with a keyword menu (for example “My Account” for bank changes). Restaurant Management support is listed as 24/7.
When you reach out, include your name, business name and phone number, as SpotOn asks, and keep your Merchant ID handy.
Step 2: Know Which Agreements You’re In
A SpotOn setup can involve more than one agreement. Check each one.
1. Restaurant POS terms
SpotOn says the Restaurant POS and processing agreement is on a month-to-month contract you may cancel at any time. But hardware matters: cancel within one year of installation and you pay the difference between your initial purchase amount and the full list price of the hardware. Cancel after one year and SpotOn says you own the equipment and only need to give notification.
If you want to keep your SpotOn Restaurant system but use a different payment processor, SpotOn’s terms list a $995 conversion fee and say your software license costs double.
2. SpotOn Merchant Terms
SpotOn’s general merchant terms say that if you end the contract or a service for a reason SpotOn’s terms don’t specifically allow, such as a SpotOn breach or a fee change you don’t accept, you can owe the fees for the remaining monthly subscription months of any service term you signed. You’re also responsible for returning or buying any hardware SpotOn loaned, rented or leased to you. Hardware you rent or lease stays SpotOn’s and must be returned within 15 business days, and if you terminate within two years of the effective date, you may be charged the difference between the list price and the discounted price on hardware you bought. If SpotOn materially breaches the contract and doesn’t fix it within 30 days of your written notice, you can terminate.
3. Card processing agreement
SpotOn’s Merchant Terms say your processing terms are identified on your Merchant Application, and can be an agreement with SpotOn or directly with a processor. One agreement SpotOn posts is an older TSYS partner form naming First National Bank of Omaha. It describes a three-year initial term that renews for one-year periods, with at least 30 days’ written notice before a renewal to stop it, or 30 days’ notice plus an account closure fee. The form doesn’t state the fee amount, and SpotOn’s site now lists Merrick Bank and Wells Fargo as its sponsor banks, so check your own application to see which terms apply.
Step 3: Get Your Exit Numbers in Writing
Before you give notice, ask SpotOn to confirm in writing:
- Which agreement and term you’re on (month-to-month or a set term) and your end or renewal date
- Any hardware balance, meaning the gap between list price and what you paid, if you’re inside the first year
- Any remaining subscription fees or an account closure fee in your processing agreement
- Whether any hardware must be returned and how
- Your last billing date, so nothing keeps charging after you leave
Step 4: Save Your Data Before You Close
SpotOn’s Merchant Terms allow you to download customer (User) data only during your active term and for your own internal business use, so export what you need before you close.
- Sales and order reports: log in at dashboard.spoton.com, open Reports → Custom Views, create a view (for example the Orders Per Day template), set your date range, then click Download CSV.
- Daily Recap: can be downloaded as an Excel (.xlsx) file from the Daily Recap page.
- Retail catalog, customers and team members: SpotOn’s help center lists exports for these in the retail dashboard.
- Menus, loyalty and anything else: ask SpotOn support what they can export before you close. Write down what you’ll need on day one elsewhere.
Step 5: Close Out Cleanly
- Confirm the cancellation in writing with the effective date.
- Handle the hardware the way SpotOn confirms: return it, or confirm that you own it.
- Update your bank details only after final charges and deposits clear.
- Check your next two bank statements for leftover SpotOn or processing charges.
A Practical SpotOn Exit Checklist
Before you call
- Pull your order form, fee summary and processing agreement
- Note your install date, plan type and hardware list
- Find your Merchant ID and last billing date
- Export reports and anything else you need
When you cancel
- Request cancellation by email or phone and keep a copy
- Get any hardware balance or closure fee in writing
- Confirm the last billing date and equipment instructions
- Make sure you can still take payments on day one after SpotOn
Thinking About Switching From SpotOn?
Leaving goes smoother when the next system is ready on day one. If you want help working out hardware balances, closure fees and which POS fits your business, talk to POSUSA — free advice, no obligation.
Restaurants that qualify can also get up to $5,000 to switch to Shift4 Dine (formerly SkyTab) through POSUSA. Eligibility, including processing minimums, applies.
Get free POS advice from a real expert.
Our team includes a SpotOn expert who can answer your questions.
Related SpotOn Help on POSUSA
- SpotOn POS Review
- $5,000 Shift4 Dine (SkyTab) switch bonus (for restaurants that qualify)
FAQ: Cancelling SpotOn
How do I cancel SpotOn Restaurant POS?
Is SpotOn month-to-month?
Is there an early termination fee?
Do I own my SpotOn hardware?
How much notice does SpotOn need?
How do I export my SpotOn data?
Last checked against SpotOn’s published Point of Sale Terms, Merchant Terms, processing terms and help center. SpotOn can update its terms, so always verify against your own agreement.
