Amazon is amazing with customer service. They have a whole team of customer service people who are always ready to help with your questions, lost packages and problems. Amazon offers 24/7 customer support by phone, email and live chat. You can reach out to the customer service team anytime you need help with your Amazon account or products.
Here’s how to get a human at Amazon:
Table of Contents
How to Contact Amazon Customer Service
1. Amazon Customer Service Portal
The new Amazon customer service portal is the best place to start for support for all products and services.
Here is Amazon’s New Support Portal: Amazon Customer Service
This page gives customers options to get help from Amazon including live chat, phone support and email support. There are several self-help options available including a searchable knowledge base and FAQs.
Overall, the customer service page is well laid out and easy to use. But some users have trouble finding contact information for specific departments like Amazon Prime.
If you need help from Amazon customer service, start by going to the customer service page. From there you can browse the options and choose what’s best for you.
2. Amazon Phone Support
Amazon customer service phone number is the way to go for a quick fix. You can call Amazon customer service phone number for help with your Amazon account or product. The phone number is open 24/7. You can also contact Amazon customer service by live chat or email.
Amazon Customer Service Number: Toll-Free (888) 280-4331
The phone number is toll-free and the reps are knowledgeable and nice. They can help you with anything from resolving a dispute to activating a new product. If you have questions about your Amazon account or products, call the Amazon customer service number today. You’ll be glad you did!
Or if you need support for all other products and services like Amazon Go, Amazon Go Grocery and Amazon Fresh. Then you can go to Amazon’s Customer Service Page and request a call back from Amazon support.
Here’s how to get a call back from Amazon
- Go to Amazon’s Customer Service Page and select A delivery, order or return
2. On the next page, you’ll see an option to Contact Us (see below)
3. On The next page, select the button Request call now, and you’ll get a call back from Amazon.
3. Amazon Live Chat
Amazon chat has gotten better over the years but it can still be annoying sometimes. The wait times can be long if they’re busy and the rep you finally get may not be able to help you with your issue.
But here are some things you can do to get the best out of Amazon chat.
First, be as specific as possible when describing your issue. The more info you give the rep the better they can help you.
Second, be patient. It may take a few minutes to get to a rep so don’t give up.
Third, if you’re not happy with the rep’s response, ask to speak to a supervisor.
Here’s how to access Amazon chat
- Visit Amazon’s Customer Service Page and select Something else
2. On the next page, select the button that says “I need more help” (see below)
3. This will open the window to chat with Amazon customer service. You need to be logged in to use chat support.
Conclusion
Amazon’s customer service team is nice and helpful and will go above and beyond to help you with your issue. I have contacted the customer service team many times for a POS system from Amazon and many other products over the years and they have always been nice. I would recommend Amazon to anyone who needs great customer service and support.
Amazon Customer Service FAQs
You can contact Amazon customer service by logging into your Amazon account and going to the “Help” section. From there you can browse through the help topics to find a solution to your issue or contact customer service through the “Contact Us” form.
Yes, Amazon has a customer service phone number. (888) 280-4331
If you can’t find a solution to your problem in the help topics, you can try contacting Amazon customer service through the “Contact Us” form or by calling the customer service phone number. Make sure to provide as much detail as possible about your problem so that the customer service representative can better assist you.
Yes, you can contact Amazon customer service through social media. Amazon’s customer service team monitors and responds to customer inquiries on its social media platforms, Facebook and Twitter.
Have your order number or account info ready. This will help the rep find your account and help you faster. Be nice. Remember the rep is there to help you and not the problem you’re having. Try to be as specific as possible when describing your issue. This will help the rep understand the problem and give you a solution faster.
