Microworks Prism POS Review 2025: Features, Pricing & Best Fit

For over three decades, Microworks has been one of the key players in the POS industry. Their restaurant-dedicated POS solution, Microworks Prism, is used by thousands of businesses that value it for its powerful features, such as screen ordering or detailer reporting, and easy-to-use interface.

Microworks Prism Review

On the hunt for a new POS system for your restaurant? Prism POS from Microworks is probably on your list of potential solutions. 

The question is: does it deserve to be there?

Join us today as we uncover the ins and outs of Microworks Prism POS system, diving deep into its features, benefits, and drawbacks. 

All this to find out whether it’s the best POS system for your business. So, without further ado, let’s get started with our comprehensive Microworks Prism POS review. 

Key Takeaways

• Microworks Prism POS is a comprehensive point-of-sale system designed primarily for restaurants, pizzerias, and delivery services. 
• The system offers a range of features tailored to streamline operations, enhance customer service, and improve management efficiency.
• Key features include a customizable interface, inventory and cost management, delivery management, integrated online ordering, easily integrated loyalty programs, and high-end security features.
• You can request a Microworks Prism POS demo to see whether it’s the right solution for your business.

Overview of Microworks Prism POS

Microworks Prism POS is a powerful and easy-to-use point-of-sale system for restaurants. Complete with intuitive touch screen ordering, detailed reporting, inventory controls, food & labor cost analysis, and staff scheduling. 

Add-ons include online ordering and multiple payment options for takeout, curbside delivery, or contactless delivery. Microworks has been providing complete turnkey point-of-sale solutions to customers for over 30 years. 

Prism POS is probably best known as a solution for pizza shops, takeout, and delivery management. 

Still, it’s used by restaurants of all sizes to organize their table services, delivery orders, payment processing, and more. Customers range from single-store to multi-unit franchises.

Microworks Prism POS Pricing

Microworks Prism POS pricing starts at $5000; however, you’ll need to contact Microworks for your specific costs. 

That’s pretty expensive compared to many other popular restaurant POS systems, especially since you may also have to pay additional monthly fees for specific features and additions. 

The good news is that those $5000 will give a full suite of basic and advanced features that Microworks has to offer. 

There’s also a free demo version you can sign up for through the vendor’s website. Using the system’s demo will help you decide whether Microworks is the right fit for your business, so I strongly recommend signing up for it.

Deep Dive Into Microworks Prism POS Features

Prism offers powerful features that allow you to grow your business without increasing complexity or cost. Let’s take a closer look at the features it offers:

Intuitive Software

The Prism POS software was designed by restaurant owners for restaurant owners. It has an intuitive user interface with an emphasis on customer service and hospitality. 

Features include touch-screen capabilities, online ordering functionality, takeout and delivery management, labor and food cost controls, employee scheduling, sales and inventory reporting, forecasting, and many more.

The software is also highly customizable. 

Prism POS allows users to add modifiers & side items while also eliminating inconsistencies & mistakes by automatically tracking food costs & inventory levels and utilizing complex functions for pricing & modifier lists, all within a single system that offers data security.

In-Depth Reporting & Data Analysis

With detailed reporting, Prism POS can provide food cost controls by offering a range of analysis reports for inventory and cost operations. 

Sales data can be stored in a centralized database and be broken down by service type, driver/server, menu item, profit & loss statements, and many more, all within the same system.

Online Ordering

Through Microworks WebOrder, businesses can connect Prism POS or any third-party POS system to an online ordering platform that provides customers with a secure and reliable way to order online. Prism POS also integrates with Quickbooks to offer a customized connection for accounting operations.

Loyalty Program & Gift Cards

Microworks Prism POS supports fully integrated gift and loyalty card programs, enhancing customer retention and satisfaction. 

The loyalty card setup process is incredibly straightforward, and it comes with strong customization options, making it a great option for both single-location establishments and multi-store franchises. 

Check Splitting 

The Microworks Prism POS system simplifies the process of creating single or split checks at tables. Splitting checks is effortless: Simply touch the item on the original check and then transfer it to another check. 

This functionality allows additional checks to be created either before or after an order has been processed, offering flexibility in managing payments.

Integrated Card Processing

Integrated credit card processing is a core feature, enabling servers to swipe credit cards at any available POS station. 

The system provides fully integrated credit card authorization and supports multiple tenders and tips on a single check. This capability ensures that split checks can be settled independently, allowing the use of single or multiple credit cards for each check. 

This comprehensive integration streamlines payment processing and enhances the overall efficiency of handling transactions.

Microworks Prism POS Hardware & Equipment

Microworks Prism POS software is specifically designed for Windows-based systems and is compatible with a variety of devices to enhance its functionality. 

To further streamline operations, Microworks offers a 7-inch tablet option that facilitates tableside ordering, allowing servers to take orders directly at the table.

Additionally, the system supports a range of optional accessories, enabling customization to meet the specific needs of your establishment. 

Compatible accessories include:

• Card swipers
• Kitchen printers
• Cash drawers
• Receipt printers

This flexibility allows restaurants to tailor the POS system precisely to their operational requirements, ensuring a seamless integration into their existing workflow.

Microworks Prism POS User Reviews

Although expensive, Prism POS is an excellent choice for restaurants, pizza shops, bars, and other similar businesses. However, that is only my take. 

Let’s see what other Microworks Prism POS users have to say about the system. This way, you’ll get a better overview of whether Microworks might be the right option for your business. 

The Good

Let’s start with the positives. With 16 reviews, Microwork Prism’s average rating on Capterra is 4.8 out of 5. That’s a higher rating than established systems like Toast POS (although to be fair, 16 reviews aren’t that many). 

When mentioning benefits, many users praise Microwork Prism POS for user friendliness and online ordering features:

“This software is fantastic for a take out delivery pizzeria operation. The ease of adding menu items or coupons is very user friendly. I love the Google Maps integration, credit cards, and gift cards.”

Another user says:

“The hardware is very easy to install. All of the programs are preinstalled. I ran my own communication cable and with Micro Works you just plug and play. The instructions and diagrams are easy to follow. The software is very stable and doesn’t crash. I almost think support is a waste of money because I have so few problems. Their support team are very pleasant to talk to and know what they are doing.”

The Bad

Now, although reviews are dominated by positive feedback, there are several cons some users point out in their reviews. For example, one user wrote:

“The back end reports could be more user friendly and the inventory module is a bit cumbersome. I still have not gotten the inventory where it needs to be. Maybe customers could pay for help setting this up during the initial set up? I would love a cloud option so I could make updates and work from home.” 

Another user had some negative things to say about the Customer Account feature:

“We found the Customer Account feature to be a little limited in that it is not exportable to an accounting software program such as Quick-books.”

How Microworks Compares to Other POS Systems 

Microworks Prism POS is a great choice for restaurants of all sizes, both single-location and multi-store franchises. 

However, it’s not the only option available. Let’s see how Microworks Prism compares to other popular restaurant POS systems – Toast POS and Square:

Final Verdict on Microworks Prism POS System

Microworks Prism POS system is a traditional point-of-sale system designed for small businesses and larger establishments. It offers various features, including inventory management, reporting, and customer loyalty programs. The system is easy to use and offers excellent customer support. 

However, it is not the cheapest option on the market and some users have reported issues with the software.

Overall, the Prism POS system is a good option for pizza shops and take-out/delivery businesses looking for an easy-to-use, feature-rich POS solution. 

Is it the best restaurant POS system? 

I wouldn’t go as far as that, but it certainly holds its ground against other, theoretically more advanced options on the market.