Microworks Prism POS Review 2026

Updated: January 2026 • Verified Q1 2026

Microworks POS Solutions has been in the restaurant POS business since 1987, making them one of the longest-running providers in the industry. Based in Webster, New York (near Rochester), the company specializes in pizza shops, delivery restaurants, and franchise operations.

Prism POS is used by notable chains including Domino’s Pizza locations, Little Caesars franchises, Pizza Hut operators, Double Dave’s Pizzaworks, and Sarpino’s Pizzeria. The system uses a one-time purchase model rather than monthly subscriptions.

Pros & Cons

Microworks Prism POS Pricing

Microworks uses a one-time purchase model. Pricing is quote-based and varies by configuration.

Key Features

Delivery Management & Driver Tools

• RapidRun Delivery App: Android app with GPS tracking and turn-by-turn directions
• Real-time driver location: Customers can track their order from prep to delivery
• Smart dispatch: Lists oldest orders first, creates efficient multi-order routes
• Caller ID integration: Pulls up customer history when they call
• Driver performance tracking: Monitor delivery times and efficiency

Prism Notification Service (SMS)

• Automated order status updates to customers
• Curbside pickup notifications
• Driver-to-customer communication
• Contactless delivery confirmation

Online Ordering (WebOrder)

• Uses your existing menu and pricing rules
• Responsive design for any device
• Order throttling to manage high-volume periods
• Pre-payment option for all orders

Payment Processing

• Pay-at-the-Table (PATT): Tableside payment via Global Payments Genius
• Pay-at-the-Door (PATD): Mobile payment for delivery drivers
• Multiple tenders and tips on split checks
• Third-party processor compatible (not locked in)

Additional Features

• Self-ordering kiosks
• Video surveillance integration
• Fingerprint ID for clock-in
• QR code ordering
• Employee scheduling with labor cost forecasting
• Gift cards & loyalty programs
• QuickBooks integration (Intuit Premier Developer)

Hardware

Microworks Prism is Windows-only — no iPad or cloud option.

• Windows-based touchscreen terminals
• 7-inch tablet for tableside ordering
• Kitchen display systems and printers
• Cash drawers and receipt printers
• Card swipers and payment terminals
• Optional fingerprint readers

Real User Feedback

✅ What Users Like:

• “I have been in business for 29 years. I have used a POS for 21 of them. Prism is by far the most user friendly, easy to learn for employees.”
• “This software is fantastic for a take out delivery pizzeria operation. The ease of adding menu items or coupons is very user friendly.”
• “The hardware is very easy to install… The software is very stable and doesn’t crash.”

❌ What Users Don’t Like:

• “The back end reports could be more user friendly and the inventory module is a bit cumbersome.”
• “I would love a cloud option so I could make updates and work from home.”
• “The mapping for delivery area needs to be more accurate.”
• “We found the Customer Account feature to be a little limited.”

Microworks vs. Competitors

Who Should Use Microworks Prism?

✅ Best fit for:

• Pizza shops with heavy delivery volume
• Restaurants wanting to own their system outright
• Franchises needing multi-location management
• Operators who prefer one-time purchase over monthly fees
• Businesses comfortable with Windows-based systems

❌ Not ideal for:

• Restaurants needing cloud/remote access
• New businesses with limited startup capital
• Operators wanting iPad-based POS
• Businesses requiring iOS driver apps

FAQ

Verdict

Microworks Prism POS is a solid, battle-tested system for pizza shops and delivery restaurants. With nearly 40 years in business and a BBB A+ rating, they’ve proven their reliability.

The delivery management tools — RapidRun, SMS notifications, and real-time tracking — are best-in-class for the pizza niche. Users consistently praise ease of training and software stability.

However, the lack of cloud access is a significant limitation in 2026. If you need remote management or iPad hardware, look elsewhere. The $5,000+ upfront cost also requires careful budget planning.

Recommendation: If you run a pizza delivery operation and want specialized tools from a proven company, Microworks deserves consideration. But also get demos from SpeedLine (cloud option available) and HungerRush for comparison.

About the Author

Jason Feemster
POS systems expert and founder of POSUSA.com, a trusted industry resource since 2011. With over a decade of hands-on experience testing and reviewing point-of-sale systems, he helps business owners choose solutions that actually fit their needs.