Updated as of August, 2020
Table of Contents
- 1 Pros
- 2 Cons
- 3 Overview of HungerRush POS
- 4 In a hurry and don't have time to read reviews?
- 5 Pricing
- 6 Hungerrush/Revention Testimonials Video
- 7 Key Features
- 8 Cloud-Based or Locally Installed?
- 9 Reporting Features
- 10 Industries Served & Business Size
- 11 Ease of Use
- 12 Hardware Requirements
- 13 Integrations & Add-ons
- 14 Compatible Credit Card Companies
- 15 Customer Service and Support
- 16 Our Verdict
My HungerRush POS review will explore the critical elements of this increasingly popular restaurant management system. Does the software live up to its reputation? We’ll take a look at its pricing, core features, customer service, ease of use, and other essential components to help you determine if it’s right for your pizza shop, restaurant or bar!
- Extremely intuitive system
- Cloud-based platform
- Robust in-house hardware options
- Industry-specific tools
- 24/7 customer service
- Strong rating with consumer watchdog groups
- Specialized features for different restaurant types
- Encrypted payment features
- Loyalty program
- Online ordering capabilities
- No upfront costs and a predictable monthly fee
- Pricing information is not publicly available (see response below)
- Not suitable for larger restaurants (see response below)
- Not suitable for chains that have more than 20 locations (see response below)
A representative with HungerRush responded to our list of Cons. While the pricing information isn’t publicly available, we’re told there is no upfront costs and a predictable monthly fee. While we prefer to see pricing available for the software fees online, it’s not uncommon in the industry. However, it’s good to know there are no upfront costs associated with Revention.
In response to the product not being suitable for larger restaurants and chains; we were told that they can offer robust enterprise reporting and management integration with multi-unit stores in mind. An example was provided, Hungry Howies with over 500 locations is on Revention.
The same goes for more than 20+ locations, Revention’s rewards program, for instance, can be interconnected for such occasions. Hungry Howies is another perfect example of a chain with over 500 locations. Thanks, HungerRush for responding and providing this great feedback to set the record straight.
Overview of HungerRush POS
Revention POS is now HungerRush. The rebranding is a combination of CRS Solutions out of Dallas, Texas, and Revention in Houston, Texas. HungerRush is still Houston-based, and it’s now designed as a complete restaurant management system that caters to clients throughout the United States. This is a hospitality-focused system that offers a wide range of industry-specific features to different types of restaurants and pizza shops. The company boasts an impressive client list, including Hungry Howies, Dairy Queen, Picklemans, Popeye’s Chicken, Tomato Heads, East Coast Pizza, and a host of other notable establishments.
HungerRush delivers a comprehensive restaurant management solution that is easy-to-use. The platform also has an acute focus on user experience, which helps keep staff and managers satisfied throughout their shifts. At present, the system has the capability to help you scale from one location to multiple units.
You can quickly build menus, process orders, automate data retention, manage staff, and more. As with many modern-day point-of-sale systems, the software offers much more than front-facing sales features. You can also manage the backend of your restaurant business with this platform.
Let’s dig a little deeper!
At present, HungerRush does not advertise its pricing details online. If you’d like more information about this company’s pricing structure, you have to ask for a free quote. In regards to current costs, a representative responded that there are no upfront costs and predictable monthly fees. We’d still prefer to see pricing online so users can get an idea of the fees involved.
Hungerrush/Revention Testimonials Video
If you’re wondering how a particular point of sale system can improve your current capabilities, it’s essential to understand its core features. Below, we’ll take a look at what you can expect if you use HungerRush in your business:
- Fast and efficient order entry, including customizable icon graphics and unlimited menu size
- Complete kitchen management for order tracking, priority sequencing, and custom orders
- Configurable table management allows defined assignments and customized areas
- Full compatibility with HungerRush online ordering and loyalty service
- Build personal relationships with your customers through the built-in Customer Relationship Management (CRM) and marketing analysis interface
- Customized and automated reporting to measure business health and provide actionable data as you need it
- Employee scheduling and shift alignment with management oversight
- The easy-to-use menu editor is accessible from any workstation with proper security
- Multiple pricing options including second and third item pricing, time/day pricing, and price by order type
- Menu edits update automatically and instantly without rebooting
- Software developed by HungerRush is supported in-house with a dedicated 24/7 US-based support team
- Planned updates and regular releases for new features and add-ons
- Configurable ticket display — size and color of font
- Priority order type configuration to expedite walk-in orders
- Robust settings display previous or additional items
- Color-coded order timer to alert staff when orders are late
- Order stages configured to accommodate KDS with print functionality
- One-touch, real-time driver statistics
- Color-coded order timers to prevent late deliveries
- Manage multiple delivery zones
- Delivery reminders by item to ensure order accuracy
- Integrated Caller ID Management including real-time order statistics
- Integrated mapping using Google Maps data with turn by turn directions
- Integrated with On-Demand Delivery services, DoorDash
Cloud-Based or Locally Installed?
HungerRush is a cloud-based system — this is the standard format for most modern point of sale platforms. So, what does this mean? While you still need hardware to operate this system, all of your reporting data will be stored in the cloud – this means that you won’t have to worry about losing critical information if your hardware is damaged or stolen.
Also, this means that you can keep track of the backend of your platform in real-time. You can also synchronize multiple terminals or locations – this is undoubtedly the gold standard when it comes to point of sale system classifications.
Unlike most cloud-based systems we see in the industry, the product allows you to process orders offline; this means you’ll never have to lose out on revenue if your internet crashes.
HungerRush allows you to keep track of the most critical elements of your business. Managers and owners can track sales, view inventory, and generate useful reports. You can see inventory changes in real-time. The reporting features makes it easy to explore KPIs and analyze costing issues within your business.
You can also track discounts and other promotions to prevent fraud in your workplace – this is an excellent tool if you’re providing discount permissions to junior staff members. Modern POS systems like HungerRush allow you to keep your finger on the pulse of your restaurant. You can access your reporting data from anywhere in the world.
Industries Served & Business Size
As discussed, the software is designed specifically for the restaurant industry. You won’t be able to use this platform effectively if you’re a retail company. This service focuses on a wide range of restaurant niches — there are specific restaurant management tools in place for different types of restaurants.
What type of businesses is the product best suited? At present, the company offers configurations for:
- Pizza Shops
- Delivery Restaurants
- Quick-Service Restaurants
- Fast-Casual Restaurants
- Full-service Restaurants
While HungerRush point of sale claims to be scalable to any size, this is a platform that is best suited to small and mid-sized restaurants. Due to the cloud-based nature of the platform, it’s popular with medium-sized chains. If you’re running a large restaurant chain, you’ll be happy to know they have the expertise to work with many large enterprise customers like Hungry Howies with over 500 locations.
Ease of Use
One of its primary advantages is its ease of use. If you’re looking for software that can help you hit the ground running, HungerRush is a great option to consider. You can import product graphics to help your staff members quickly navigate the menu and software interface.
You’ll also benefit from direct links to your kitchen and floorplan; this allows your staff to control every component of your business from a central location. You can link the system directly to the online ordering platform to prevent double-ordering and other operational issues.
They offer their own in-house hardware solutions, and we’re told they now can support iOS and Android tablets. They also offer a wide range of tablets, workstations, and other touchscreen hardware products to its clients.
You’ll also benefit from direct access to receipt printers, scanners, drive-thru systems, and other peripheral hardware devices. All of the company’s hardware systems are dependable and serviceable. While you don’t have the hardware flexibility that you find with other providers, you do have access to hardware that offers robust capabilities.
Integrations & Add-ons
While the company doesn’t offer extensive integration options, it does have a range of add-ons that help you improve the functionality of the platform. Users benefit from the following add-ons:
- HungerRush Loyalty — This platform allows you to build bespoke loyalty plans for regular visitors to your restaurant.
- HungerRush Reporting and Management Services — This is the reporting platform that gives you access to a full range of KPIs and essential datasets.
- HungerRush Online Ordering — The online ordering platform links your POS system with your online ordering portal to streamline takeaway orders.
- New DoorDash integration — see Revention and DoorDash Partner for Enhanced Delivery & On-Demand Logistics Services
They do provide a wide range of gift card integrations. You can use the following gift card platforms with this system:
- Mercury Gift
- Core Cashless
Compatible Credit Card Companies
The credit card processor you use to facilitate payments will play a massive role in the profitability of your restaurant. If you use a provider with extortionate rates, it can cut into your bottom line. At HungerRush, you have a choice between two primary providers: Worldpay and First Data.
While the POS doesn’t offer a tremendous amount of flexibility with processors, it does allow you to avoid getting stuck to a single provider. You can also provide access to Apple Pay, Google Wallet, Samsung Pay, and EMV chips.
HungerRush’s payment system benefits from point to point encryption (P2PE). This advanced security feature significantly reduces PCI compliance requirements, saving each customer money every year. The increased data security and reduced PCI compliance requirements are achieved by removing all credit card data from the point of sale by using a Hosted Gateway Service.
Core Benefits of P2PE System
- Removing the point of sale from the scope of PCI Compliance
- Allows merchant to qualify for the SAQ C – PCI-DSS Self-Assessment Questionnaire
- P2PE – Point to point encryption
- NFC Processing – including Apple Pay and Google Wallet
- Supports PIN/Debit*
- Chip card processing available*
Customer Service and Support
Fortunately, you can get in touch with their customer care team any time of day. Its 24/7 support team is always ready to help clients who are having technical issues with their platform – this is a critical feature if you run a late-night pizza shop, restaurant or bar that operates outside of regular hours.
It’s also essential to assess a provider’s reputation in the industry. You need to make sure that you’re working with a company that keeps its customers happy. I took a look at some of the leading consumer watchdog groups to see what they had to say about Revention as a company.
The Better Business Bureau (BBB) has given Revention POS an A+, the highest rating. An A+ is a pretty good indicator of reliable performance and support. Regardless, there are always unsatisfied customers. It’s essential to identify if there are any persistent issues associated with a particular POS company by checking reviews from past users.
We took a closer look at some negative reviews of Revention we found from past customers. Below are some common issues we found:
- Lack of Response — It appears that some previous clients have had issues with the customer care department. While the overall sentiment towards customer service seems to be positive, some customers complain of long waiting periods to resolve critical problems.
- Fees of Changing Credit Card Processors — It seems there may be a fee for updating or changing your credit card processor. It may be worth clarifying this issue before you make any financial commitments.
Still, it’s important to note that Revention has zero unresolved complaints on its BBB profile. Compared to most providers in the industry, this platform has a fraction of the consumer-related issues that we usually find. If you’re looking to work with a company that has a solid reputation, this is certainly a top option.
Now that you’ve read our review of HungerRush POS, you should have everything you need to know to make an informed decision whether your a seasoned professional or opening a new restaurant. HungerRush is undoubtedly one of the top performers in the hospitality industry, especially in the pizza shop space. This cloud-based system helps you track sales, quickly perform transactions, manage inventory, create table layouts, and more.
Above all else, this system is extremely easy-to-use. The interface is exceptionally intuitive and easy to navigate — you’ll be able to train new staff in no time. HungerRush’s add-ons provide users with tools to build online ordering portals and loyalty programs. You’ll also benefit from end-to-end encryption on your payment gateways, which can reduce compliance costs.
If you’d like to find out more about this unique point of sale platform, you can contact their sales team directly!
Image Credits: hungerrush.com
Editor’s note: How’d we do on our review of HungerRush? Do you have any questions, comments, or concerns? Your feedback is important to us. Please let us know in the comments below or you can contact us.