PointOS
$39.99
Jason Feemster
PointOS POS Review 2026
Updated: January 2026 • Verified Q1 2026
Table of Contents
PointOS is an all-inclusive restaurant management platform designed to help bar and restaurant owners adopt a cost-effective point-of-sale system. The company (legally Shakensoft, LLC) offers a single-tier pricing model with all features included — no locked features, no tiered subscriptions.
The system includes online ordering (PointOS To Go), contactless dining options, gift cards, loyalty programs, and 24/7 technical support — all for one flat monthly fee.
Pros & Cons
- Flat $39.99/mo — all features included
- No tiered pricing or hidden fees
- Works on Windows, Android, iOS
- Free online ordering included
- BYOD option available
- 24/7 support advertised
- Free hardware with processing agreement
- BBB F Rating — 6 unanswered complaints
- Polarized reviews (Capterra 3.5/5)
- System freezing/crashes reported
- Support quality declines over time
- Updates often introduce new bugs
- Unreliable inventory tracking
- Limited self-service documentation
PointOS Pricing
PointOS publishes pricing on their website and keeps it simple — one flat rate with no tiers or hidden fees.
Software Pricing
| Component | Price | Details |
|---|---|---|
| Monthly License | $39.99/month | Per terminal, all features included |
| Setup Fees | $0 | No setup or implementation fees |
| Online Ordering | Included | PointOS To Go at no extra cost |
Hardware Options
| Hardware Type | Price | Notes |
|---|---|---|
| All-in-One Terminal | Quote required | Elo® with built-in drawer, printer, scanner |
| Terminal Bundles | Quote required | 10″ or 15″ touchscreen options |
| Tablets | Quote required | 7″ or 10″ mobile devices |
| BYOD | $0 | Use existing Windows, iOS, or Android devices |
| Free Hardware Offer | $0* | *With new 3-year payment processing agreement |
Payment Processing
PointOS Payments offers two pricing structures:
- Flat Rate: One fixed processing rate across all transactions
- Interchange Plus: Variable rates based on card type
Processing is EMV and NFC supported, PCI-DSS compliant, and works both online and offline.
Notable Features
PointOS includes all features at one price — no add-ons or locked tiers:
- Speed-optimized order entry — designed for fast-paced bar and restaurant environments
- On and offline functionality — keeps working if internet drops
- Mobile POS capabilities — tableside ordering with tablets
- Split checks and multi-server modes — essential for full-service restaurants
- Happy hour pricing configuration — automatic time-based pricing
- Customizable floor plans — drag-and-drop table layouts
- Recipe management — ingredient lookup for staff
- Online ordering (PointOS To Go) — commission-free, fully integrated
- Contactless dining with QR codes — customers order from their phones
- Gift cards and loyalty programs — built-in customer retention tools
- Cloud portal (myPointOS) — remote access to reports and settings
- Labor, sales, and server analytics — detailed reporting
Who This Is For
✅ Good Fit:
- Bars and nightclubs — tab management and VIP table services
- Quick-service restaurants (QSR) — speed-optimized order entry
- Small full-service restaurants — floor plans, split checks, multi-server modes
- Budget-conscious owners — flat $39.99/mo pricing with all features
- BYOD businesses — works on existing Windows, iOS, or Android devices
❌ Not Ideal For:
- Multi-location restaurant groups — limited enterprise features
- Businesses needing robust inventory tracking — users report unreliable inventory
- Those requiring premium customer support — support quality reportedly declines
- High-volume operations — reports of system freezing and crashes
- Retail businesses — this is a restaurant-only system
Customer Support
PointOS advertises 24/7 US-based technical support. However, user reviews suggest support quality may decline after the initial period, and some features require additional paid support contracts.
Support channels:
- Phone: (857) 250-2719 / (888) 502-3281
- 24/7 technical support (advertised)
- Knowledge base and FAQs
- Chat support available
Real User Feedback
PointOS has a 3.5/5 rating on Capterra based on 55 reviews. Reviews are notably polarized, with users either loving the simplicity or frustrated by reliability issues.
✅ What Users Like:
- “Easy to use system and fairly easy to program”
- “Affordable pricing and a variety of features”
- “Several of my staff report that PointOS is much easier to use than other software”
- “Nice that there are no monthly fees” (one-time purchase option previously available)
⚠️ Common Complaints:
- “System freezes daily… they say just unplug it”
- “Every time they fix something, they also break something”
- “Customer support is horrible… the first year was amazing, then everything went down”
- “After the purchase you are on your own unless you pay them a lot more money”
- “Inventory tracking after 5 years the numbers still make no sense”
PointOS vs. Competitors
| Feature | PointOS | Square for Restaurants | Toast | TouchBistro |
|---|---|---|---|---|
| Starting Price | $39.99/mo | $0/mo (Free tier) | $0/mo (Pay-as-you-go) | $69/mo |
| Hardware Cost | Quote / BYOD | $0–$799 | $0 (with processing) | $0 (iPad BYOD) |
| Online Ordering | Included free | Included | Add-on | Add-on |
| Feature Tiers | None (all included) | Yes (3 tiers) | Yes (3 tiers) | Yes (add-ons) |
| Platforms | Windows, iOS, Android | iOS, Android | Proprietary | iPad only |
| BBB Rating | F | A+ | A+ | A+ |
| Best For | Small bars, nightclubs | Small restaurants | Full-service restaurants | Full-service restaurants |
Company Information
| Company Name | PointOS (Shakensoft, LLC) |
| Founded | 2008 |
| Headquarters | 47 Winter Street, 3rd Floor, Boston, MA 02108 |
| Phone | (857) 250-2719 / (888) 502-3281 |
| Employees | ~10-11 |
| Support | 24/7 technical support (advertised) |
| BBB Status | Not Accredited, F Rating |
FAQ — Additional Questions
How much does PointOS cost?
PointOS costs $39.99 per month per license. This includes all features with no tiered pricing, locked features, or hidden fees. Hardware pricing requires a quote, though free hardware is available with a 3-year payment processing agreement.
Does PointOS offer a free trial?
PointOS offers a free demo rather than a self-service free trial. You can request a demo through their website to see the system before purchasing.
What devices does PointOS work on?
PointOS runs on Windows, Android, and iOS devices. You can bring your own compatible device (BYOD) or purchase/lease hardware directly from PointOS.
Why does PointOS have an F rating with the BBB?
According to the BBB, PointOS has an F rating due to “failure to respond to 6 complaint(s) filed against business.” The company is not BBB Accredited. This is an important consideration when evaluating the vendor.
Is online ordering included with PointOS?
Yes, PointOS To Go (online ordering) is included at no additional cost with your monthly subscription. It supports contactless ordering via QR codes as well.
What types of businesses is PointOS best for?
PointOS is best suited for bars, nightclubs, and small quick-service or full-service restaurants. It’s designed specifically for the hospitality industry and may not be ideal for retail or multi-location operations.
Verdict
PointOS offers genuinely affordable pricing ($39.99/month) with no feature tiers or hidden fees — a rarity in the POS market. The platform works well for small bars, nightclubs, and QSR establishments that need basic functionality without complex requirements.
However, we cannot overlook the BBB F rating and consistent user complaints about system reliability and declining customer support. If you choose PointOS, go in with realistic expectations: test thoroughly during the free demo, have a backup plan for technical issues, and consider the trade-offs of choosing a smaller vendor over more established competitors.
Recommendation: Best for budget-conscious bar and nightclub owners who can tolerate some technical rough edges. Compare with Square for Restaurants (free tier) or Toast (pay-as-you-go) before deciding.
Jason Feemster
POS systems expert and founder of POSUSA.com, a trusted industry resource since 2011. With over a decade of hands-on experience testing and reviewing point-of-sale systems, he helps business owners choose solutions that actually fit their needs.
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