Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.
Common Issue: Shopify POS won’t connect to Wi-Fi, gets stuck in Offline Mode, or disconnects during checkout.
Fast Fixes: Restart the iPad, reconnect Wi-Fi, reset router, toggle Airplane Mode, and confirm the iPad is on the correct network required for LAN printers and POS sync.
Need official help? See our Shopify Customer Service Guide.
Want guided troubleshooting? Try the POSUSA POS Support Assistant (Free).
Shopify POS not connecting to Wi-Fi? You may see “Offline Mode,” failed transactions, slow product loading, or issues syncing sales. This usually happens when the iPad jumps networks, loses connection, or the Wi-Fi signal is unstable — all extremely common in busy retail environments.
Here’s how to get Shopify POS back online quickly and reliably.
Table of Contents
Common Reasons Shopify POS Won’t Connect to Wi-Fi
- iPad switched to a different Wi-Fi network
- Weak or unstable signal causing POS to enter Offline Mode
- Router needs rebooting
- LAN printer requires a specific network
- iPad in Airplane Mode or Bluetooth conflict
- Firewall/security settings blocking Shopify connections
How to Fix Shopify POS Wi-Fi & Offline Mode Issues
1. Restart Wi-Fi on the iPad
This refreshes the connection and resolves the majority of temporary drops.
- Open Settings → Wi-Fi
- Toggle Wi-Fi off
- Wait 5 seconds
- Toggle Wi-Fi back on
Reopen the POS app and check if the Offline Mode banner disappears.
2. Forget and Reconnect to the Network
If the password changed or the iPad cached a bad connection, this resets it fully.
- Go to Settings → Wi-Fi
- Tap the “i” next to your network
- Select Forget This Network
- Reconnect and re-enter the password
This fixes most cases where POS bounces offline randomly.
3. Reboot Your Router
Shopify POS depends heavily on real-time cloud sync. If your router is overloaded, POS will lag or enter Offline Mode.
- Unplug router
- Wait 10 seconds
- Plug it back in
Once Wi-Fi fully restarts, reopen Shopify POS.
4. Toggle Airplane Mode On/Off
This resets all device radios (Wi-Fi/Bluetooth) and is one of the fastest offline fixes.
- Open Settings
- Turn on Airplane Mode
- Wait 5 seconds
- Turn Airplane Mode off
Reopen the POS app and test connectivity.
5. Make Sure You’re on the Correct Network
Many stores use multiple networks (Guest / Employee / POS). Shopify POS often fails if the iPad switches networks automatically.
- Use a dedicated POS network if available
- Disable “Auto-Join” on unwanted networks
- Ensure LAN printers are on the same Wi-Fi
LAN printers and barcode scanners depend on being on the same network as the iPad.
6. Restart the iPad
A restart clears network cache issues that cause Offline Mode.
- Hold power button
- Slide to turn off
- Wait 10 seconds
- Turn iPad back on
Reconnect Wi-Fi and open POS again.
7. Check Shopify Status
Sometimes the problem isn’t your Wi-Fi — it’s Shopify’s cloud services.
- Google: Shopify Status
- Check the POS / Checkout services
If Shopify is experiencing an outage, POS may remain offline temporarily.
When to Contact Shopify Support
- POS stays in Offline Mode even with strong Wi-Fi
- iPad can’t detect any wireless networks
- LAN printers fail to connect despite network matching
- The app freezes when reconnecting to Wi-Fi
Shopify Customer Service – Phone, Chat & Help Center
Shopify POS Not Connecting to Wi-Fi – FAQs
Why is Shopify POS stuck in Offline Mode?
Does Shopify POS work without internet?
Why does my iPad keep dropping the Wi-Fi connection?
Can multiple networks cause Shopify POS problems?
Try the POSUSA POS Support Assistant
Need help fixing Wi-Fi or Offline Mode issues?
- POSUSA POS Support Assistant
- Select Shopify POS
- Type: “wifi”
- Follow the guided troubleshooting flow
It’s fast, free, and designed for real retail and service environments.
Thinking About Switching POS Systems?
If you’re dealing with repeated POS issues, it might be time to compare more reliable options built for restaurants and retail businesses.
Takes 30 seconds • No sales pressure
