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Toast Printer Not Printing? How to Fix Kitchen & Receipt Printer Issues (Quick Fix Guide)

Jason Feemster

November 23, 2025

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Written by Jason Feemster, POS specialist with 15+ years of experience helping restaurants and retailers troubleshoot POS systems, payments, and hardware issues.

If your Toast printer isn’t printing tickets—kitchen orders, receipts, labels, or expo tickets—this guide gives you the fastest fixes used in real restaurant environments. Printers are the most common failure point in Toast setups, especially during rush hours.

Common Causes of Toast Printer Not Printing

• Printer offline or not powered on
• Wi-Fi or network drops
• Incorrect routing settings in Toast Admin
• Printer assigned to the wrong station
• Paper jam or incorrect paper loading
• Network cable disconnected
• IP address changed after printer reboot
• Outdated Toast software
• Thermal printer overheating during peak hours

How to Fix a Toast Printer That’s Not Printing

1. Check Power, Cables & Paper

Start with the basics—Toast printers often fail because of a loose cable or jammed paper.

• Make sure the printer is powered on (green light)
• Reseat the power cable & network/Ethernet cable
• Open the printer and ensure paper is installed correctly (shiny side facing down)
• Remove any jammed paper

2. Restart the Printer

A simple reboot fixes most Toast printer issues.

• Turn printer off → wait 5 seconds → turn back on
• Listen for the feed/init sound
• Print a test page if your model supports it

3. Confirm the Printer Is on the Correct Network

Toast printers must be on the same network as your Toast terminals.

• Check your router or access point
• Make sure the printer cable is plugged into the correct port
• Avoid guest Wi-Fi or secondary networks

If other Toast devices like the KDS are also lagging or missing orders, it’s likely a network-wide issue. See our Toast KDS Not Working guide.

4. Reassign the Printer in Toast Admin

This is a very common cause—printer routing rules may be incorrect.

• Login to Toast Admin
• Go to Device Setup → Printers
• Select the affected printer
• Confirm it’s assigned to the correct station (Kitchen, Expo, Receipt, etc.)
• Save and restart the terminal

5. Check the Printer’s IP Address

If the printer’s IP changes after a reboot, Toast may lose the connection.

• Print the printer’s network status page
• Compare the IP address with the one assigned in Toast Admin
• Update Toast routing if needed

6. Update Toast Software

Outdated Toast versions can cause printing failures and routing issues.

• Restart your POS terminals
• Install Toast updates if prompted
• Refresh the printer settings afterward

7. Test a Different Receipt or Kitchen Station

If tickets print from another station, the issue is routing—not the printer.

8. Check for Overheating

Printers near hot equipment (grills, fryers, salamanders) may temporarily stop printing.

• Move the printer away from heat
• Let it cool for 2–3 minutes
• Try printing again

When to Contact Toast Support

If your Toast printer still won’t print, you may be dealing with:

• A failed thermal print head
• A corrupted Toast installation
• Router or switch failure
• Incorrect network configuration

Get official help here:

Toast Customer Service – Phone, Chat & Support Center

Toast Printer Not Printing – FAQs

Try the POSUSA POS Support Assistant

Get step-by-step troubleshooting based on your exact setup:

• POSUSA POS Support Assistant
• Select Toast
• Type: “Toast printer not printing”
• Follow the guided steps