Fastest Way to Reach Toast
Call Toast Customer Care at (617) 682-0225 (7 a.m.–12 a.m. ET daily) or use 24/7 chat.
24/7 Chat
Blue button at the bottom right of Toast Web, or Support → Chat with us in the Toast Now app.
Open Toast Support- Is Toast down? status.toasttab.com
- Open a case: Support Center in Toast Web (support.toasttab.com)
- Payroll: (312) 252-7341, Mon–Fri, 8:30 a.m.–10 p.m. ET
- Buying Toast or adding products: Get a Toast quote
Outside the U.S.:
- Canada: +1 343 451 6295
- U.K.: +44 2045 713302
- Ireland: +353 1 913 1083
- Australia: +61 879 478 066
Toast phone support isn’t 24/7. Phones run from 7 a.m. to midnight Eastern, and after that, chat is the only live channel. Toast doesn’t list a customer support email address. Use chat or a case in Support Center instead, so there’s a written record.
Before You Call: Get Help Faster
- Check the status page first. If status.toasttab.com shows an incident, it’s probably Toast’s problem and not yours. Don’t reconfigure devices in the middle of an outage.
- Have the details ready: restaurant name, the location if you have several, device type (Flex, Go, KDS, card reader), and the exact error text. A photo of the screen helps.
- Use screen share. On a Toast device, go to the device menu and choose Support → Start Screen Share, then read the code to the agent. In Toast Web, open your user icon and choose Share your screen. This doesn’t work if the device is offline.
- Ask for a case number every time, and track it in Support Center. Chats started on the web carry over to the Toast Now app.
- Need a copy of your contract? You can’t download it from Toast Web. Ask Customer Care by chat or phone, and name the agreement you want (Merchant Agreement, hardware lease).
Fix It Yourself: Common Toast Problems
Most calls are about the same few issues. Each guide below takes you through the checks Toast support will ask you to do anyway.
- Card, chip or tap payments failing: Restart the reader, check Wi-Fi, confirm the payment settings. Full guide →
- Reader won’t pair or keeps dropping: Charge it, then forget it and re-pair it in the Toast app. Full guide →
- “Network error” or stuck offline: Check the status page, then the router and access points. Full guide →
- App stuck on logo or frozen: Force-close the app, restart the device, free up storage. Full guide →
- Kitchen or receipt tickets not printing: Check the paper and the printer’s IP, then check routing in Toast Web. Full guide →
- KDS not showing orders: Refresh the KDS app and check prep-station routing. Full guide →
- Tip prompts missing: Review the tip settings for the revenue center and device. Full guide →
- Orders not syncing between devices: Put all devices on the same network and restart the hub. Full guide →
Still stuck? Try our free POS support assistant. It walks you through the fix step by step.
Which Toast Channel to Use for Each Issue
Payments down during service
Hardware problems (Flex, Go, KDS, printers)
Menu, reporting or settings questions
Billing, fees or contract questions
Payroll and time-clock issues
Toast Support Not Helping?
If you’re calling about the same problem every week, the problem may be the system and not the support line. Restaurants usually start looking around when:
Signs it’s time to compare
- The same outage or hardware failure keeps coming back
- Fees or your effective processing rate have gone up since you signed
- You’re waiting on hold during the dinner rush with no fix in sight
- Your contract or hardware lease is up for renewal soon
Before you renew, compare what switching would cost and how your contract affects the timing. If you’ve already decided to leave, here’s how to cancel Toast and get out of your contract. Restaurants doing $30K+ a month may qualify for a $5,000 bonus to switch to Shift4 Dine (formerly SkyTab). You can also read our full Toast review to see how it stacks up.
Good afternoon,
Would like to have some information about the system for our hotel, regarding costs equipment etc.
Thank you,
David Seeman
F&B Director
Hi David,
The best way to schedule a demo is to complete this form and a Toast rep with be in contact asap.
https://www.posusa.com/go/toast-demo/