AccuPOS Review

My AccuPOS review will uncover the various features available in this US-based point of sale solution. If you’re curious to find out if AccuPOS has the robust features you need to take your business to the next level, it’s essential to understand the various components of the platform. Can AccuPOS enhance your business and its operations? Let’s take a look!

Overview of AccuPOS

AccuPOS is a US point of sale provider based in Worthington, Ohio. The company provides point-of-sale products to various industries, including restaurants, bars, retail stores, small businesses, and dispensaries. We’ll primarily focus on the restaurant and retail aspects of the product for this review.

AccuPOS allows you to choose between Android and PC hardware devices. The company offers a wide range of touchscreen hardware options that will enable you to take control of your point of sale interface. The platform comes equipped with front-end and back-end features that ensure you have the tools needed to improve your current business.

Accounting integrations, menu building, data analytics, cloud reporting, and a range of other features allow users to benefit from a point of sale platform like AccuPOS. While the design and software features aren’t as advanced as some other major players in the industry, the intuitive nature of the platform makes it relatively easy to learn and use.

Now it’s time to take a closer look at this particular product’s details.

Pros vs Cons

Pricing

AccuPOS pricing starts at $84 per month per terminal, with additional stations available for $45 per month each. Their website now shows pricing more transparently than in the past, though you’ll still need to contact them directly for detailed quotes on hardware costs and to understand what’s included in the base price.

In terms of hardware, it’s unclear if the starting price includes the hardware or if you have to pay additionally for the POS equipment. You’ll need a touchscreen terminal, cash drawer, card reader, and a thermal receipt printer. However, you can bring your own hardware if you don’t want to buy devices directly from AccuPOS, which is a great option we like to see.

It’s worth noting that AccuPOS offers a free trial so you can test the system before committing. However, customer support comes with additional costs – unlimited technical support is available for $64 per month, which is an important factor to consider when calculating your total monthly expenses.

Demo Video

Key Features

There are tons of great features available via the AccuPOS platform. Let’s explore the core benefits on offer in this system:

Deployment Type

AccuPOS is a hybrid system that combines local hardware and software with a cloud reporting system. You’ll benefit from having access to crucial information wherever you’re located — you don’t need to access your primary POS hardware to gain access to reporting data. This also means that your valuable reporting information is stored externally in a cloud.

If you have an outdated system, this cloud-based system may seem innovative, and in reality, almost all modern point of sale systems have a cloud component. If you want to get the most from your point of sale platform, it’s critical to make sure it has cloud capabilities.

Tableside Ordering Features (for restaurants)

Fortunately, you can access tableside ordering features if you decide to work with AccuPOS. Because you can use its software on Android tablets, your staff members will be able to send orders directly from tables to the kitchen. This can help speed up the ordering process and help your staff members amend orders on the go.

Not only does this increase ordering efficiency, but it may also help you reduce mistakes in the workplace. Your staff members won’t have to wait to transfer orders to the system — it can be done as the customer dictates their order.

Industries Served

You can use AccuPOS for both retail and hospitality. It’s suitable for both dine-in and quick-service restaurants — there are plenty of features available that can help you improve a broad range of restaurant niches. Here’s a list of the types of businesses they support.

• Retail
• Restaurants & Food Services
• Bars
• Small Businesses
• Grocery Stores
• Liquor Stores
• Convenience Stores
• Dispensaries
• Clubs & Member Organizations

I don’t recommend this service to large restaurants or chains in terms of business size. While plenty of features are available on the platform, I still don’t think it has everything you need to run a large-scale operation. I recommend this platform for small and medium-sized businesses.

Ease of Use

AccuPOS is generally intuitive. As with many point-of-sale systems I’ve reviewed, the interface is straightforward. You won’t have to worry about getting confused as you navigate the system. It’s a decent service if you want something comfortable to work with — it can help you save time when training your staff members.

Unfortunately, while AccuPOS is designed to be easy to use, some users report that the interface feels outdated and the system can be slow to respond. However, this could be based on older versions of the software. The current software aims to be minimalistic and user-friendly, and the existing hardware demonstrated appears to be modern.

Hardware

Fortunately, there’s plenty of flexibility for hardware devices at AccuPOS. You can bring your own PC device or Android tablet — this is an excellent feature if you already have hardware for your business. You can also choose to purchase POS hardware directly from AccuPOS if you want to save the hassle of sourcing your own system. The price of the complete hardware system is not provided on the website, so you’ll have to request a quote.

At present, it does not appear that AccuPOS allows you to use iOS devices — sorry, Apple lovers. If you’re looking to use an iPad for your POS hardware, you’ll have to look at different providers. More on this below.

Integrations

Integrating your point of sale platform with third-party software can help you access a more significant number of tools and features. Many of the leading POS providers ensure that their platforms have a long list of integrations to help improve various components of their services. There may be hundreds of integrations available, but it’s unclear what those might be. Unfortunately, the only two third-party integrations we could determine are available at AccuPOS are related to accounting: Sage and QuickBooks.

While you do have the option to integrate with some of the world’s best accounting platforms, the cost of doing so could be high. It would be best to consider the total price of this integration before you consider this platform. If you’re planning on using accounting integration, it may be best to look at comparable prices with other POS companies or a point of sale reseller.

In terms of in-house add-ons, you can also add staff timing software to help you manage employee shifts (clocking in and out) — but it’s not clear how much extra this will cost.

Payment Processing

AccuPOS doesn’t provide clear information on its credit card processing capabilities. The company states that it has integrated EMV payment gateways and processors that make it convenient for clients to process credit card transactions through Worldpay secure processing. While this is a great feature, it would also be helpful to know if AccuPOS supports full integration with other merchant providers.

AccuPOS states to be compatible with third-party payment services, and that’s a great sign. However, depending on your processor, it may not be fully integrated. In other words, your terminal may be stand-alone instead of being connected to your POS. I prefer to work with point of sale providers that are fully integrated and offer payment processing flexibility and transparent payment terms. It can help you shop around for the best commission rates and keep companies more competitive to earn your business.

Customer Service

In terms of customer support, AccuPOS offers a range of different options including telephone hotline, live chat portal, and online support tickets. The company advertises 24/7 support availability, though unlimited technical support comes at an additional cost of $64 per month.

However, recent customer feedback reveals some concerning issues with their support quality. Many users report extremely long wait times, with some experiencing 45-minute holds before reaching a technician. There are also reports of calls being disconnected or hung up on multiple times during critical system outages.

The company provides support resources on its website, including technical information and tutorials for minor assistance with your point of sale platform. However, when significant problems occur, customers have reported that support staff may not have the expertise to resolve complex issues effectively.

Here are current ratings from customers who use AccuPOS:

• Overall User Satisfaction: 63% (based on 70 user reviews)
• Capterra: 3 out of 5 stars
• SoftwareAdvice: 3 out of 5 stars

Common complaints from recent reviews include system reliability issues, slow performance, and difficulties with customer service responsiveness. Some users report being asked to pay for expensive hardware upgrades ($2,000+) after just over a year of use.

Our Verdict

If you’re looking for simple POS software with small business-specific benefits, AccuPOS offers some solid features. The company provides hardware flexibility that ensures you won’t be restricted to a single system or platform. The significant advantage of AccuPOS is its integration with QuickBooks and Sage for accounting purposes, which can streamline your financial management.

However, there are several notable downsides to consider. The pricing model isn’t entirely transparent, and the cost of add-ons could be high — it’s not clear what third-party integrations are available to expand the system. Recent user feedback suggests concerns about system reliability, with reports of crashes, slow performance, and expensive hardware upgrade demands.

Customer service appears to be a significant weak point, with users reporting long wait times, disconnected calls, and support staff who may not be equipped to handle complex technical issues effectively. The additional $64 monthly fee for unlimited support is also a considerable expense to factor into your budget.

Still, if you want to try out this platform to see if it’s right for you, the company offers a free trial. This allows you to test the system’s performance and reliability before making a commitment. Get in touch with the AccuPOS team to discuss your options and evaluate whether their service meets your specific needs.

Alternatives to AccuPOS

Toast POS is a great Android-based POS that we would typically recommend for restaurants.

TouchBistro is a great iPad-based POS that we would typically recommend for restaurants.

Square or Clover Station are both great solutions to consider for retail stores.