Aldelo Express POS Review 2025 – Pricing, Features, Pros & Cons

My Aldelo Express POS review provides the internet’s most comprehensive analysis of this cloud-based point of sale solution. If you’re struggling to determine whether Aldelo Express is the right fit for your restaurant, it’s crucial to examine both the advantages and drawbacks. Let’s discover if this is the POS system that can elevate your restaurant operations!

Overview of Aldelo Express POS

Aldelo is a point of sale and payment technology company headquartered in Pleasanton, California. The company delivers both POS software and merchant services to more than 80,000 clients across the USA and internationally.

While Aldelo Express isn’t as massive as some primary competitors like Micros or NCR Voyix Aloha, it provides a adaptable point of sales system designed for various bar and restaurant environments.

Aldelo built its reputation with the traditional Aldelo for Restaurants, boasting tens of thousands of installations. The introduction of Aldelo Express marked a transition to a cloud-based solution in an increasingly competitive app marketplace.

Like most contemporary point-of-sale platforms, Aldelo Express POS operates as a touchscreen-based system utilizing tablets and fixed kiosks. You can utilize your existing iPad or Android device, or select from Windows systems or self-service kiosk options.

The interface simplifies menu creation and color-coding functionality. You won’t need to navigate complex back-office commands — Aldelo Express POS maintains user-friendly operations. While you won’t discover an extensive catalog of compatible integrations with Aldelo Express, numerous features help you construct custom menus, manage restaurant operations, and monitor daily activities.

Most importantly, you can access this POS platform at no cost if you’re prepared to commit to their payment processing solution. Below, let’s examine this POS system comprehensively!

Pros vs Cons

Pricing

Aldelo Express pricing starts at $99 per month per device — but there’s a way to make it much cheaper. If you sign up for Aldelo Express’s merchant services (Aldelo Pay), you won’t have to pay for the POS software. All clients that use Aldelo Pay for in-house payment processing gain free access to the POS platform with unlimited users and devices.

While this may seem like a good deal, the high price per device means that it’s not very affordable unless you use Aldelo Pay for transactions. Aldelo Pay offers a “Simple Rate Plan” where you pay 2.6% per transaction (for example, on a $100 ticket, you’d receive $97.40).

They also offer Interchange Plus pricing plans for merchants seeking more transparent pricing, where you pay actual interchange costs plus a small processing fee. The value you can derive from this product will depend on the processing rates you’re able to obtain. Transaction fees can add up quickly, so make sure this is a viable option compared to other merchant services on the market.

If you choose to forgo using Aldelo Pay, you’ll have other payment options to choose from, but expect to pay for payment integration, installation services, menu programming, and ongoing support, which can add up fast!

Aldelo Express POS System Tutorial

Key Features

Aldelo Express POS delivers numerous benefits for restaurant owners. If you’re seeking to understand the specific capabilities available with this platform, it’s important to examine the details thoroughly. Let’s explore them below:

Data Reporting

While tracking basic sales data and staff information is straightforward when using Aldelo Express, it doesn’t provide the same comprehensive reporting capabilities found with other providers.

You’ll receive the fundamental tools needed to analyze your business performance. However, if you want to understand your business and specific operational components (like inventory management), it may be worthwhile to use third-party integrations or a provider offering more detailed features.

Deployment Type

Aldelo Express operates as cloud-based software. It provides backend control of your POS system and stores essential information outside your hardware system. If your system is lost, stolen, or damaged, you won’t worry about losing all your reporting data.

Cloud-based systems excel because they allow POS system control when you’re not onsite. You can access critical reporting information when away from your restaurant — even during vacation! This type of hybrid cloud system represents exactly what I seek in a point of sale solution.

Industries Served

Aldelo Express POS targets the hospitality industry. Several different restaurant sub-niches benefit from Aldelo Express’s specific features (like fine dining and pizza establishments).

It’s an excellent platform for cafés, traditional restaurants, bars, quick-casual spots, pizza stores, Japanese restaurants, or various other niche establishments.

Additionally, Aldelo Express doesn’t oversell its capabilities. The company markets itself as a solution for small and medium-sized businesses.

If you need a point of sale for large restaurants or big location chains, you’re better served examining other POS providers in the market.

Ease of Use

Aldelo Express is undoubtedly user-friendly — this represents a significant advantage if you’re currently working with an outdated POS provider. You can build menus and modifiers that facilitate quick order processing. The available color-coding on the interface improves the speed at which you can recognize different menu components.

With the Windows version, while the color-coded design makes it easy to differentiate key components and buttons, the design isn’t as aesthetically pleasing as I typically prefer. Some users have described it as “dated.” You’ll discover better minimalist design options among other leading POS providers in the market.

Hardware

Aldelo Express primarily promotes its complete restaurant cloud POS for iPads and Android Mobile devices – meaning you can bring your iPad or Android mobile devices to tables when using their software. Don’t worry if you’re not fond of Apple or Android products; other options are available as well.

They also provide Aldelo Express Restaurant POS for Windows, a traditional point of sale platform through Windows stations. For hardware sourcing, Aldelo Express relies on resellers and third-party hardware providers.

Additionally, the company provides self-service restaurant kiosks that customers can use to input orders and process payments. While all these systems are readily available, Aldelo Express focuses primarily on its cross-platform POS solution for iPad and Android devices.

Integrations

Aldelo Express POS provides several different integrations and add-ons to enhance your POS solution’s performance. You can utilize these integrations to improve online ordering, restaurant management, inventory management, and more. Some popular integrations include:

• Masa
• QSROnline
• Cute Order
• Online Orders Now
• EZOrderNow
• Restaurant365
• ProfitSword
• MarginEdge
• PosIQ
• Pour Controls

Unfortunately, you’ll find significantly longer integration lists among Aldelo Express’s competitors. If you’re seeking extensive apps and add-ons, this might not be the ideal service for your needs.

Payment Processing

As mentioned previously, Aldelo Express POS makes an effort to direct you toward its payment processing platform (Aldelo Pay). If you sign up for its payment processing, you won’t pay for any POS services at all. Still, you have the option to work with different providers if you’re willing to pay $99 per month for each POS station.

If you would like a complete list of compatible external credit card processors available with Aldelo Express POS, you’ll need to contact the company directly.

Customer Service

At Aldelo Express POS, customer service is provided to clients 24/7. Timely support is a feature I’m always enthusiastic about — you need to ensure you can reach your point of sale provider at any time. Aldelo Express POS offers both phone and email support to users.

While customer service hours are promising, you also need to consider what current clients think of the platform. Common problems are likely common for a reason — they may affect you as well.

After investigating, I noticed that past customers seem particularly focused on several core issues. Let’s explore them below:

Indifferent Customer Service Team — Many customers complain that the customer service team at Aldelo Express POS is entirely indifferent when significant problems occur. Many customers report long wait times and inadequate responsiveness.

Lack of Transparency — Some clients complain that the company doesn’t provide adequate information to users. This may hamper your ability to use the POS platform effectively — it may also result in hidden costs.

While it’s impossible to find a POS service without some negative reviews, it’s still worth considering the potential impact of these problems.

Aldelo has a B+ rating with the BBB with only 7 complaints, and all closed within the last 3 years.

Our Verdict

I appreciate that Aldelo Express is cross-platform (iPad and Android), and a Windows version remains available. Still, personally, it doesn’t feel like there’s sufficient value packed into this service to make it competitive for the price.

While some excellent tools exist, and it’s certainly user-friendly, there aren’t enough high-level features included in the price to fully benefit from a new POS system. It can also be expensive if you’re not willing to sign up for the company’s merchant services.

I also have concerns about the lack of pricing transparency on their website. Plus, it’s unclear what other costs to expect if we don’t use their merchant services.

I mean, for only $29 per month, you can get a complete SkyTab POS System on the Android platform. Or if the iPad is more your preference, TouchBistro will provide comparable features at a cheaper price point. You can find an in-depth review of Touchbistro here.

On the other hand, if you secure a bargain in-house payment processing rate, Aldelo Express POS does start to offer considerably more value. You need to ensure you’re getting a commission rate that makes sense compared to the rest of the market.

If you’re looking to learn more, make sure to request a demo directly from the company. Want to look at alternatives? Visit here to check out more reviews.