Aldelo Express POS
$99.00
Jason Feemster
Aldelo Express POS Review: Pricing, Features, Pros vs Cons
Updated: January 2026 • Verified Q1 2026
Table of Contents
Aldelo is a POS and payment technology company headquartered in Pleasanton, California, with 20+ years in the restaurant industry. The company serves over 70,000 restaurants with its cloud-based Aldelo Express platform.
Unlike massive competitors like NCR Voyix Aloha or Toast, Aldelo targets small to medium-sized restaurants, bars, and food trucks. The company has added AI features in recent years, including facial recognition login and an AI Menu Builder — but the core value proposition remains the same: free POS software if you commit to their payment processing.
Pros & Cons
- Cross-platform: iPad, Android, and Windows
- Free with Aldelo Pay processing
- User-friendly, color-coded interface
- 24/7 phone and email support
- Offline mode available
- AI features (facial recognition, menu builder)
- A+ BBB rating
- $99/mo per device without Aldelo Pay
- Pricing not transparent on website
- Limited third-party integrations
- Mixed customer service reviews
- Basic reporting compared to competitors
- Pushes you toward their payment processing
Pricing
Aldelo doesn’t publish detailed pricing on their website — you’ll need to contact them for a quote. Based on third-party sources, here’s what to expect:
Aldelo Express Plans
| Option | Monthly Cost | Notes |
|---|---|---|
| With Aldelo Pay | $0/device | Free POS with their payment processing |
| Without Aldelo Pay (SaaS) | ~$99/device | Use your own processor |
Aldelo Pay Processing Rates
| Plan Type | Rate | Notes |
|---|---|---|
| Simple Flat Rate | ~2.6% per transaction | Easy to understand pricing |
| Interchange Plus | Varies | Pass-through costs + small markup |
| Cash Discount | Near zero | Pass fees to card-paying customers |
Note: Aldelo does not publish official pricing. These figures are estimates based on third-party sources — your actual costs may differ. Contact Aldelo directly for an accurate quote.
Key Features
Restaurant Operations
- Menu management: Color-coded interface for easy navigation and quick order entry
- Modifiers: Customize orders with multiple modifiers — good for pizza and complex menus
- Floor plans: Visual table management for dine-in restaurants
- Tab management: Pre-authorize cards for bar tabs, split and combine bills
- Offline mode: Continue operations when internet goes down
AI Features (New)
- AI Facial Recognition Login: Secure employee clock-in without PINs
- AI Menu Builder: Scan printed menus to auto-create digital menu items
- AI Menu Item Prediction: Suggests menu names as you type for consistency
Online & Delivery
- Masa+ Online Ordering: QR code ordering, digital menus, mobile payments
- Delivery management: Driver dispatch, address lookup, contact storage
- Third-party integration: DoorDash integration available
Customer Engagement
- Loyalty programs: Multi-store gift and loyalty programs
- eGift cards: Digital gift card support
- Promo cards: Smart coupons for targeted promotions
Employee Management
- Time tracking: Built-in time clock with scheduling
- Role-based permissions: Multi-level security access
- Remote access: Monitor sales and manage from anywhere
Hardware
Aldelo Express supports multiple platforms — a real advantage over proprietary systems:
- iPad: Primary focus, works with existing iPads
- Android tablets: Full support for Android devices
- Android terminals: Purpose-built POS terminals
- Windows: Traditional Windows-based stations available
- Self-service kiosks: Customer-facing ordering stations
- Mobile devices: Handheld ordering for tableside service
Hardware is sourced through resellers and third-party providers. You can use existing compatible devices or purchase new equipment.
Payment Processing
Aldelo heavily promotes Aldelo Pay — and for good reason. Use it, and your POS is free. Skip it, and you’re paying $99/device.
- Aldelo Pay: Integrated processing with flat rate or interchange plus options
- Third-party processors: Supported, but requires $99/mo per device
- Payment methods: Credit, debit, gift cards, contactless, QR code payments
- Funding: Standard merchant deposit timelines
Aldelo claims they can “match or beat” your current rates. They also offer cash discount programs to offset processing costs. If you’re considering Aldelo, get a detailed rate quote and compare it to alternatives before committing.
Integrations
Aldelo Express has a limited integration ecosystem compared to competitors:
- Delivery: DoorDash
- Accounting: Restaurant365, MarginEdge
- Inventory: QSROnline, PosIQ
- Online ordering: Masa+ (native), Cute Order, Online Orders Now, EZOrderNow
- Analytics: ProfitSword
- Bar management: Pour Controls
If you need extensive third-party integrations, Aldelo may not be the best fit. Competitors like Toast and Square offer significantly larger app marketplaces.
Customer Support
Aldelo offers 24/7 phone and email support — included with Aldelo Pay or as part of the SaaS subscription.
What’s included:
- 24/7 phone support
- Email support
- Remote installation assistance
- Menu programming help
- Training videos and knowledge base
- Unlimited software updates
Customer feedback is mixed. Positive reviews praise the intuitive interface and helpful tech support. Negative reviews cite:
- Long wait times for support
- Difficulty canceling service
- Lack of transparency on fees and contracts
- Software bugs and crashes reported by some users
Aldelo has an A+ rating with the BBB (not accredited) with a small number of complaints over 20 years in business.
Who Should Use Aldelo Express?
✅ Best fit for:
- Small to medium restaurants, bars, and food trucks
- Operators willing to use Aldelo Pay for free POS access
- Those wanting cross-platform flexibility (iPad, Android, Windows)
- Restaurants with simple integration needs
- Pizza shops and restaurants with complex modifiers
❌ Not ideal for:
- Restaurants wanting transparent, published pricing
- Those needing extensive third-party integrations
- Operators who want to choose their own payment processor affordably
- Large restaurants or multi-location chains
- Those who need advanced reporting and analytics
Aldelo Express vs. Competitors
| Feature | Aldelo Express | Toast | Square | SkyTab |
|---|---|---|---|---|
| Starting Price | $0 (with Aldelo Pay) | $0/mo | $0/mo | $29/mo |
| Without Their Processing | $99/device | N/A (required) | N/A (required) | N/A (required) |
| Hardware | iPad/Android/Windows | Proprietary | iPad/Square | Android |
| Integrations | Limited | Extensive | Extensive | Limited |
| Best For | Small restaurants | Mid-size restaurants | Small/simple | Budget-conscious |
FAQs
How much does Aldelo Express cost?
Aldelo Express is free if you use Aldelo Pay merchant services. Without Aldelo Pay, expect to pay approximately $99/month per device. Aldelo doesn’t publish official pricing — contact them directly for a quote.
Is Aldelo Express really free?
Yes, but only if you commit to Aldelo Pay for payment processing. You’ll pay processing fees on every transaction (around 2.6% flat rate or interchange plus). If you want to use a different processor, you’ll pay $99/month per device.
What devices work with Aldelo Express?
Aldelo Express supports iPad, Android tablets, Android terminals, Android mobile devices, and Windows systems. This cross-platform flexibility is one of its key advantages — you can often use hardware you already own.
Does Aldelo Express work offline?
Yes. Aldelo Express has offline mode, allowing you to continue taking orders and processing transactions during internet outages. Data syncs to the cloud when connectivity is restored.
What's the BBB rating for Aldelo?
Aldelo has an A+ rating with the Better Business Bureau, though they are not BBB accredited. The company has been in business for over 20 years with a relatively small number of complaints.
How does Aldelo compare to Toast or Square?
Aldelo offers cross-platform hardware support (iPad, Android, Windows) while Toast and Square use proprietary or iPad-only systems. However, Toast and Square have more integrations, more transparent pricing, and larger user communities. Aldelo is best for small restaurants willing to use their payment processing.
Final Verdict: ⭐ 6/10
Aldelo Express is a capable POS for small restaurants that want cross-platform flexibility and are willing to use Aldelo Pay processing. The “free” model is appealing, and features like AI menu building and offline mode add real value.
However, the $99/device price without Aldelo Pay is steep compared to alternatives. The limited integration ecosystem and mixed customer service reviews are concerns. And the lack of transparent pricing on their website makes it hard to evaluate upfront.
Rating: 6/10 — A functional POS with decent features, but the pricing model, limited integrations, and better alternatives available hold it back from a higher score.
Recommendation: If you’re a small restaurant and can negotiate a competitive rate through Aldelo Pay, it’s worth a demo. Otherwise, consider Toast (free tier with more features), Square for Restaurants (transparent pricing), or SkyTab ($29/mo with hardware included) as alternatives.
Jason Feemster
POS systems expert and founder of POSUSA.com, a trusted industry resource since 2011. With over a decade of hands-on experience testing and reviewing point-of-sale systems, he helps business owners choose solutions that actually fit their needs.
Specification: Aldelo Express POS
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2 reviews for Aldelo Express POS
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Never use Aldelo this company is the worst company for customer support, after they charged me twice for a service and I spoke to eight different people (spending over 5 hours of my time) none of them gave their real name and when asked for their supervisor’s name they told me that their supervisor will not give it to anybody! they are the worst company to do business with if you have a problem you are out of luck if you think that ALDELO will help in any shape way or form. DO YOUR SELF A GREAT FAVOR AND GO WITH A DIFFERENT COMPANY!!!!!
This system sucks. Owner upgraded no less (system sucked then ) upgrade bo different. Also took I.T. team 3wks to install & still has bugs. Micros is so much easier & more functional