7.9/10 (Expert Score)
Product is rated as #24 in category Restaurant POS Systems
NCR Aloha Cloud provides an all-in-one solution for restaurants and hospitality businesses. It combines customer management, sales reporting, order tracking, staff scheduling along with other critical operational aspects into one centralized platform. Designed by industry experts for fast learning, quick use, and error minimization, it stands out in the market.
Easy to Use
8
Value
8
Support
8
Functionality
8
Feedback
7.5
PROS:
  • Free and paid pricing options
  • Intuitive interface
  • Next day funding
  • Cloud and mobile management
  • Integrated KDS
  • Concierge setup service
  • 24/7/365 customer support
CONS:
  • Internet outages can cause operational issues
  • Higher-cost plans for advanced features
  • Setup and training could be time-consuming

Aloha Cloud POS Review


NCR Aloha Cloud Review

My Aloha Cloud review will take an in-depth look at everything this POS has to offer. If it’s time for you to upgrade your current point of sale system, it’s critical to ensure that you choose the right option. With so many modern POS platforms to choose from, is this software and hardware combo the perfect option for your business? Let’s find out below!

Overview of Aloha Cloud

Aloha Cloud (formerly NCR Silver) is a cloud-based POS system for restaurants offered by technology giant NCR Corporation. While you may not have heard of NCR Corporation, it’s a multi-billion-dollar organization that provides a range of software and payment technologies for over 100,000 restaurants of all sizes. The company is located in Atlanta and is traded on the New York Stock Exchange (NYSE) under the trading symbol NCR.

Aloha Cloud provides an all-in-one solution for restaurants and hospitality businesses. It combines customer management, sales reporting, order tracking, staff scheduling along with other critical operational aspects into one centralized platform.

The system provides real-time access to data which enables businesses to make on-the-fly adjustments as needed. Its design integrates well with a restaurant’s operations helping streamline food orders, table bookings and inventory management effectively.

Aloha Cloud POS offers robust sales forecasting tools that can assist businesses in making strategic decisions based on real-time analytics and insights. Even though the entire data relies on cloud storage ensuring enhanced security measures against loss or theft, it also provides substantial mobility where owners can manage their businesses from any location.

However, its operations significantly rely on continuous internet connectivity which could pose limitations during network failures or downtime issues. Overall, Aloha Cloud brings together multiple business functions into a seamless experience aiming for efficient operational productivity and revenue growth within the competitive hospitality industry.

For large restaurants or enterprise environments, you’ll want to check out our Aloha POS system review. Aloha Essentials is better equipped to handle very high-volume, multi-location business.

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Pros vs Cons


PROS:

  • Free and paid pricing options available
  • Intuitive interface that’s easy to use, consistent across all screens
  • One of the smallest handhelds in the market
  • Next day funding
  • Easy cloud and mobile management tools with clear and detailed insights
  • Fully integrated kitchen display system
  • Quality product from a trusted provider
  • 365/24/7 support to make sure you stay up and running

CONS:

  • Operational issues may occur during internet outages
  • Some advanced features only available with higher-priced plans
  • Initial setup and training may require time and resources


Pricing

Aloha Cloud provides an array of cost-efficient solutions to meet the requirements and budget restrictions of restaurants, regardless of size Aloha Cloud starts at $0 and provides total customizable solutions to fit each customer’s unique needs.

Aloha Cloud’s pricing is clear and flexible enabling restaurant proprietors to focus on delivering excellent customer service without worrying about overspending, thanks to its highly tailored options made possible with NCR technology built into the cloud platform itself.



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Aloha Cloud Highlights Video

Key Features

To get a better idea of what the product has to offer, it’s time to take a more in-depth look at its core features.

  • Real-time Data Access: Allows for accessing data in real-time from anywhere
  • Integrations: Easy and seamless integration with multiple platforms including accounting and CRM systems
  • Customizability: Facility to tailor features as per specific business needs.
  • Sales Forecasting & Analytics: Providing insight into performance through detailed analytics and sales forecasting tools
  • Secure Cloud Storage: Enhanced data protection with secure cloud storage
  • Inventory Management: Streamlines inventory tracking and management process effectively
  • Attachments Compatibility : Support for a variety of attachments like printers, card swipes, cash drawers etc.,
  • Employee Management : Helps manage schedules, track time etc.,
  • Holistic POS solution : Provides a comprehensive platform managing all transaction activities effectively
  • Mobile Access : Provides access from any device at any place , increasing work flexibility
  • 24/7 customer support team provides you with access to technical support at any time of day

Getting Started with Aloha Cloud

Aloha Cloud’s onboarding process involves a tailored installation plan to ensure that your restaurant transitions effortlessly. This includes giving an initial demonstration, analyzing the necessities of the business With other POS systems and then designing custom hardware and software solutions for improved operations at your site. On-site personnel are trained on how to utilize Aloha’s features in order maximize their performance using this new system.

Resulting higher efficiency while driving greater profits from such investment decisions. The mission is always clear: equip staff members so they can take full advantage of all that cloud-based technology has to offer restaurants today, since effective usage leads into real success!

Aloha Cloud Design and User Experience

Aloha Cloud provides a comprehensive solution for restaurant staff and management, with its cloud-based applications, specialized hardware and software as well as onsite training and support. With this streamlined approach to restaurant operations, Aloha is able to offer an efficient experience that simplifies tasks for everyone involved.

Cloud-Based Applications

Aloha Cloud provides customers with cloud-based applications that can significantly improve restaurant operations and management. The services available on the platform offer aloha cloud customers several benefits, including being able to access their data at any time from anywhere they are located.

Aloha Cloud POS Online & Mobile Odering

Aloha Cloud Online Ordering

This increases efficiency for restaurants in terms of business decisions, reporting analytics as well as online ordering and labor monitoring abilities all accessible through Aloha Cloud’s streamlined solution powered by its unique combination of technologies such as AI & Machine Learning algorithms which make it one of the most powerful tools out there when seeking assistance within Restaurant Management areas especially order placement processes where customer satisfaction plays a crucial role in today’s world.

Hardware and Software Capabilities

Aloha Cloud has essential hardware and software features which help to make restaurant operations more precise, faster and smoother. This includes fixed terminals, touchscreens, kitchen display systems as well as mobile gadgets – all of this is meant to increase accuracy when orders are being entered or managed.

The overall goal for these specialized hardware/software resources is better communication between staff members & improved payment experiences by customers. Aloha Cloud provides an integrated solution that streamlines the entire management process in a eatery setting.

On-Site Training and Support

Aloha Cloud provides restaurant businesses with on-site training and support services to help them become more efficient and profitable. The specialized lessons are designed to ensure that the staff is well versed in using the new system, as well as take full advantage of its features.

In order for a successful transition onto Aloha’s platform, an onboarding process has been put into place which consists of both virtual instruction plus in person learning along with access to a self service knowledge base offered by Aloha Cloud. This will give everyone associated with this cloud based program all they need succeed quickly!

Analyzing Aloha Cloud Performance

For a comprehensive evaluation of the Aloha Cloud performance, one must examine its security protocols, customer service and help options as well as feedback from customers who have used Aloha Essentials. Exploring all that this cloud solution offers for restaurants in terms of safety and reliability can be done by looking into the suite of services provided by Aloha.

With these tools being regularly tested with current users’ satisfaction kept in mind, one should feel confident when making their decision to use the system at their restaurant or eatery.

Security Measures

Aloha Cloud provides a secure environment for restaurants and customers alike, guaranteeing the security of sensitive information. The POS system is compliant with PCI standards while also utilizing encryption to protect data further.

These protective measures ensure that all transactions are conducted securely without sacrificing customer experience on Aloha’s mobile payment solutions, which come equipped with additional safeguards such as CVV verification and Address Verification Service to decrease risk from card frauds.

Altogether, this makes NCR’s cloud-based systems one of the most reliable choices in terms of providing safety within the restaurant industry today.

Customer Service and Support

Aloha Cloud is dedicated to providing customer service and support for restaurant businesses, offering on-site training along with software and hardware assistance. Through its management app as well as having access to industry specialists 24/7, this cloud provider works hard at maintaining a reliable connection between itself and customers in order to provide the highest level of care possible.

Though some users might not find their experience fulfilling, Aloha offers an extensive range of options that are Backed up by experts who continuously work towards keeping both business’ hardware needs fulfilled while attending effectively any issue presented promptly.

With every step taken constantly leaning into delivering excellent customer service being so important within today’s corporate climate, this forward thinking company shows they prioritize perfecting overall reliability when it comes down to Aloha Cloud’s relationship with customers.

Most of the negative feedback from customers results around glitches and hidden fees. While these fees don’t come out of anywhere, apparently, you have to pay a bit extra to secure everything you need. For this reason, it’s a good idea to clarify costs and request a demo before you make any commitments.

Data Reporting

One of the key benefits of working with a new point of sale platform is your access to a wide range of reporting features. If you’re someone who likes to understand your business and its health truly, it’s critical to get a grip on the sales and staffing data in your restaurant. With the software, you have complete access to all the information you need online our through a mobile app to make more informed FOH and BOH decisions. Aloha Cloud ReportingAloha Cloud POS System’s Reporting and Analytics feature focuses on three key benefits:

  1. Efficiency: The system aims to minimize the time you spend on manual tasks.
  2. Accessibility: It offers the flexibility to access your data anytime, anywhere, and on any device.
  3. Informed Decision-Making: The feature comes with easy-to-use auto alerts to keep you updated.

The overarching goal is to provide a solution that eliminates guesswork and errors by enabling you to track your sales against set goals and forecasts. Aloha Cloud emphasizes that with this system, there will be “no more guessing, no more mistakes, and no more mystery.”

Industries Served

As mentioned earlier in this review, Aloha Cloud is a point of sale system that can be used in a wide variety of different niches, but it’s really designed for small to medium-sized businesses.

Aloha Cloud might be suitable for a restaurant of almost any size, but it’s probably better suited if you’re opening a new small restaurant. While it doesn’t have the same in-depth features as some of the other major players in the game, it does have an extensive support system that can help you run a complex organization without many issues.

Bartendar using Quantum Terminal

While I recommend Aloha Cloud for small restaurants with a few terminals, the sky is the limit with this platform. It’s capable of scaling as your restaurant grows. For larger, high-volume restaurants, we recommend Aloha Essentials.

Ease of Use

The Aloha Cloud POS system is designed to be user-friendly and easy to learn. The interface is intuitive, with clearly labeled functions and simplified navigation which requires little to no technical knowledge.

This system can adapt to fit each restaurant’s specific needs, making it a versatile tool that doesn’t require complex customization efforts from the end-users. It also enables seamless integration with different platforms for improved functionality.

In addition, the mobile access feature provided by Aloha Cloud POS increases operational flexibility as managers or staff members can use any device from any location reducing the time spent on administrative tasks and focusing more on serving their customers.

Though there may be initial setup time required for understanding all of its capabilities completely, once acquainted with it, handling daily operations using Aloha Cloud becomes streamline and aids in improving efficiency significantly across business processes.

Hardware

Aloha Cloud accommodates a variety of hardware to support its POS software. This includes state-of-the-art terminals, handheld devices for quick and seamless tableside ordering, kitchen display systems (KDS) that give real-time status updates on customer orders, and guest self-service kiosks for an efficient dining experience.

It also supports hardware peripherals like barcode scanners, cash drawers, receipt printers, payment card readers, and scales among others that are crucial to restaurant operations. The mobile device compatibility allows access from any device at any location which enhances system mobility and operational flexibility.

All of the hardware required by Aloha Cloud is designed with durability in mind to endure high-volume environments such as busy restaurants. While specific requirements may vary depending on the size and type of business operation, overall the Aloha cloud seamlessly integrates its software with supportive hardware offering an entire solution catering to all functionalities in a restaurant setting.

Hardware for Aloha Cloud

Product Specifications

Specification Details
Deployment Cloud-based
Compatibility Handheld devices, fixed terminals
Integration Kitchen Display System
Additional Features Email marketing, loyalty programs, eCommerce capabilities
Pricing Starter: $0 per month
Hardware Bundles Table Service Hardware Bundle
Fast Casual & Quick Service Hardware Bundle


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Integrations

Aloha Cloud is designed to integrate seamlessly with a variety of third-party applications, thereby extending the functionality and convenience of its use. Some common feature integrations include:

  1. Payment Integrations: Aloha Cloud accepts multiple forms of payments and works harmoniously with major credit card processors, providing customers with different payment options.
  2. Accounting Software: Aloha Cloud can easily connect with popular accounting software to streamline financial management. This helps in simplified record-keeping, tracking sales, monitoring expenses, creating detailed reports, managing taxes and simplifies other accounting processes.
  3. Customer Relationship Management (CRM): Integration with CRM systems allows for enhanced customer data management which aids in customer segmentation, targeted marketing strategies , effective communication etc,.
  4. Inventory Management Systems: By connecting to inventory control systems it simplifies stock control process by keeping track of items sold, identifies trends and indicate when it’s time to replenish.
  5. Employee Scheduling Tools: Assists in managing staff schedules more effectively ensuring smoother operations
  6. Reporting tools: Advanced reporting integration provides holistic view on business performance enabling strategic decision-making

From providing versatility in payment processing to streamlining crucial operational aspects like finances or inventory handling or improving staff scheduling efficiency Aloha cloud’s 3rd party integrations aim at enhancing overall productivity within restaurant businesses.

Payment Processing

New merchants have to use NCR Payments for their credit card processing under a merchant agreement. We generally prefer when POS companies allow flexibility when using a merchant provider, but it’s not a deal breaker.

Always read the fine print on pricing when signing a merchant contract. The advantage of having one processor is getting all the hardware and support you need from one provider. NCR supports EMV and NFC, so you can accept all payment types that are popular today.

Customer Service

Reliable customer support is necessary if you want to have peace of mind that your POS platform won’t crash when you need it most. Fortunately, Aloha provides its users with 24/7 customer support that helps avoid issues, no matter what time of day or night. You can contact customer support on the phone, live chat, and by email. It’s safe to say customer support is a significant advantage.

But it’s not just about the customer support team; it’s also about customer satisfaction. You can read hundreds of reviews and websites, but if past customers don’t like a product, you might run into similar problems as well. So, what type of common issues do current customers highlight on consumer watchdog groups? Let’s take a look.

Most of the negative feedback from customers results around glitches and hidden fees. While these fees don’t come out of anywhere, apparently, you have to pay a bit extra to secure everything you need. For this reason, it’s a good idea to clarify costs and request a demo before you make any commitments.

Our Take on Aloha Cloud

Aloha Cloud is a sophisticated cloud-based restaurant POS system that offers powerful software and hardware capabilities to optimize operations. This comprehensive solution enables efficient site connection while allowing for smooth management of the entire restaurant industry with its reliable features.

Whether you’re managing a busy restaurant or small business, the features on offer in this platform can help you improve efficiency in your workplace. The platform is easy to use — you won’t have to spend days training staff on using this intuitive system.

Despite potential pricing issues which may present obstacles particularly to small restaurants or startups, flexible options are available making it an appropriate investment in order to improve guest experiences as well as compete in today’s market. All things considered, this cutting edge product from NCR is essential when considering success within the realm of restaurant businesses.

If you’d like to try out this unique platform, you can request a demo, but we recommend comparing POS systems before making any commitments.

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FAQ

What is Aloha Cloud POS?

Aloha Cloud POS is a cloud-based point of sale (POS) system designed for restaurants and other hospitality businesses. The software manages operations such as ordering, payment processing, inventory management and reporting.


How does the Aloha Cloud POS enhance business operations?

With features like order-management, real-time relevant data access across multiple locations, integrated credit card processing tools, quick service mode operation for fast customer servicing it can increase efficiency and improve decision-making processes.


Is Aloha Cloud POS suitable for all types of hospitality businesses?

Yes, Aloha Cloud POS is versatile and can be used in various types of restaurant setups including quick service venues, fine dining restaurants, casual eateries and more.


Does it support integration with other software programs or applications?

Yes, Aloha Cloud POS provides integrations with various third-party apps including CRM systems, payroll services to financial systems which enables seamless work experience.


Do I need internet connectivity to use the Aloha Cloud POS System?

The core functionality of the system works offline as well but to access advanced features like real time updates across locations or analysis requires internet connection.


How long does it take to install and set up this system at my business location?

The setup period may vary depending on your business’s size and requirements—usually taking anywhere from a few days to a couple weeks to fully implement.


Is there any training provided for how to utilize the system effectively?

Aloha offers comprehensive training either on-site or online along with 24/7 customer support service to help you get accustomed with its operations.


Is Aloha Cloud POS compatible with mobile devices?

Yes, The software is designed to run on both iOS and Android devices. It also supports iPads or Windows Tablets when you consider a handheld POS system.


How much does it cost for Aloha Cloud POS?

Aloha offers several price points, including a free option to get started. The overall costs will vary based off of multiple factors- number of sites, services needed etc. Please see the pricing section above.


What kind of customer support does the product provide?

Aloha provides 24/7 customer support which includes both telephonic and online assistance depending on your preference.


How often are updates made in the system? Do I have to pay extra for upgrades?

The provider typically makes several updates each year as part of maintaining current industry standards however upgrades are mostly included in your subscription itself hence not causing an additional charge.

Specification: Aloha Cloud

Best For

Restaurants, Quick Service, Full Service

Business Size

Small

POS Type

Android, iPad POS

Software Type

Cloud/SaaS

Free Trial

Demo Only

Merchant Services

In-House Only

Pricing Model

Monthly Payment, Contract

Price Range

$$-$$$

Videos: Aloha Cloud

Photos: Aloha Cloud

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