Epos Now POS Review 2025: Features, Pricing, and Pros & Cons

Updated as of: August, 2025 • ⏱️ Estimated Read Time: 15 minutes

Honestly, Epos Now surprised me. I’ve seen plenty of POS platforms try to serve both restaurants and retail, but not all of them actually pull it off. This one? It gets pretty close.

I spent time digging through features, testing workflows, and comparing it to others like Square and Lightspeed. Whether you’re running a busy café or a boutique with inventory quirks, Epos Now gives you enough tools to stay on top of things — without feeling overloaded. That said, it’s not perfect (more on that below), but it held up well across the board.

Quick Specs

Overview of Epos Now

If you’re considering Epos Now, you’re probably looking for a system that won’t box you into just one type of setup. That’s something I noticed early on — it works for retail, restaurants, and even service-based businesses without feeling like a compromise in any one area.

Founded in 2011 in the UK, Epos Now is now in over 30,000 businesses across 100+ countries. The layout’s clean, and navigating it didn’t require a manual or hours of onboarding. You get access to cloud features, a decent range of integrations, and just enough customization without things getting overwhelming.

Pros & Cons of Epos Now

Epos Now POS Pricing & Plans

Epos Now keeps the pricing pretty straightforward, but there are a few things to watch for.

• Complete System: Starts at $349 upfront + $79/month. Includes hardware and software.
• Software Only: $39/month if you already have hardware and just need the POS platform.
• Contract Length: Typically between 1–5 years depending on your setup and financing terms.
• Add-ons: Extra hardware like printers and scanners cost more, and 24/7 support is a paid upgrade.

Tip: Ask for a breakdown of contract terms and support costs before you commit — these can vary depending on your location or sales rep.

Pricing Breakdown by Plan

Epos Now vs Other POS Systems

Here’s how Epos Now stacks up against a few major players in the space:

Epos Now: More versatile than you’d think — works well for hybrid setups that need both retail and restaurant features. Flexible hardware, too.

Toast: Great for full-service restaurants but not cheap. Also, you’ll need to use their hardware and payment processor.

Square: Super easy to get started and great for small shops or cafes. But can feel limited if you’re scaling up.

Lightspeed: Built for more complex retail — inventory tools are top-notch. But it’s not the cheapest option out there.

*Comparisons based on publicly available pricing and feature sets as of 2025.*

Watch a Quick Overview of Epos Now

Before diving deeper, it helps to see the system in action. This short video from Epos Now gives you a quick walkthrough of the POS interface — from layout and navigation to everyday tasks like ringing up a sale or checking reports.

If you’re curious about how it looks and feels in real use, it’s worth a quick watch.

Ease of Use

The platform interface is straightforward, which actually makes it extremely easy to use. While the design isn’t as sleek as some of the other competitors in the industry, there’s no doubt that you can learn how to use Epos Now exceptionally quickly. There’s also an internal guide that helps you set up the system and perform all the necessary internal actions.

Hardware

One of my favorite features at Epos Now is the amount of flexibility you have with hardware. Epos Now POS offers its own extensive hardware options, but you can also bring your own iOS or Android device to the table. It’s rare to find a point of sale platform with so many unique options.

You can also run this system on a traditional web browser, so you won’t have to worry about being restricted if you want to gain access to Epos Now. The company also provides access to a wide range of additional hardware devices, including printers, card machines, cash registers, and more.

Integrations

It’s safe to say that Epos Now offers some of the industry’s most extensive integration options. These integrations allow you to improve the platform’s capabilities drastically — it’s a quick way to upgrade your system without changing providers. Epos Now’s third-party integration options allow you to change anything from your staff management system to online ordering.

If you look at the Epos Now ‘AppStore,’ you’ll find a range of high-end integrations. MailChimp, Xero, Receipt Tracker, Zapier, and LoyaltyDog are just a few of the various add-ons and integrations available on this platform.

Payment Processing

Credit card compatibility at Epos Now is a little bit complex. The company offers you access to an integrated system, but you can also use your own provider if you’re willing to lose out on the benefits of full integration. At present, it appears the only fully integrated system you can use with Epos Now is International Bancard, Worldpay, and Evo Payments.

This doesn’t mean you can’t use your own payment processor; it just means it won’t be fully integrated. You’ll have to enter your credit card payments into the system manually. Personally, I find it annoying that there aren’t more integration options — it’s always nice to have a POS system that makes it easy to choose your own credit card processor. The good news is the options available are widely used in the POS industry.

In-Depth Features Review

Let’s talk features — because that’s really where a POS system proves itself. Pricing matters, but if the tools don’t help your business run smoother, what’s the point?

Menu Building & Management

The system offers flexible menu and product setup tools that work across desktop, tablet, or mobile. Business owners can organize categories, create item modifiers, and apply changes across locations without needing outside help. There’s also the option to schedule specials like happy hour pricing, which can be a time-saver for busy restaurant operators.

Promotions & Discounts

Epos Now includes built-in tools to create timed promotions, loyalty rewards, and category-specific discounts — no third-party plugins required. The interface makes it fairly intuitive to apply deals for specific days, times, or product groups.

Integrations & App Store

One of Epos Now’s strengths is its App Store, offering over 80 integrations including QuickBooks, Shopify, Mailchimp, and Xero. These apps let you customize your system to better match your operations, whether it’s marketing, accounting, or eCommerce.

Reporting Tools & Analytics

The cloud-based reporting tools give you visibility into sales, inventory, and employee performance in real time. You can access reports from anywhere, which is helpful if you manage multiple locations or just prefer working off-site. Dashboards and charts make the insights more digestible without needing a degree in data science.

For a deeper look at the tools that matter, check out our restaurant management system features guide. And if you’re new to POS technology, here’s a quick explainer on how point-of-sale systems work and why reporting tools are essential.

Inventory Management

Inventory tracking includes real-time updates, low stock alerts, and even ingredient-level management — a plus for bars and restaurants. There’s also a feature that can recommend reorder amounts based on past sales, which can be helpful for managing shrinkage or overstock.

Tableside Ordering & Mobile POS

If you’re in hospitality, the tableside ordering feature is worth noting. Staff can use mobile tablets to send orders directly to the kitchen, helping speed up service and reduce mistakes. For businesses focused on efficiency and quick table turns, this functionality adds solid value.

Standalone and Offline Mode

In the event of a Wi-Fi issue, Epos Now supports a full offline mode with 4G fallback (depending on setup). Orders and payments can still be taken and will sync with the cloud once connectivity is restored — minimizing downtime during internet hiccups.

Support and Customer Service

Epos Now offers multiple customer support options depending on your plan. Basic users can access the help center and standard email support. Premium plans unlock 24/7 phone and live chat access. While this extra tier comes at a monthly cost, it might be worth it for busier environments where downtime isn’t an option.

The system is fairly easy to set up with a simple layout and modern interface. Most hardware bundles include setup assistance and onboarding. There’s also a library of self-service tutorials, which cover common tasks like product setup, report generation, and system settings.

Who Should Use Epos Now?

Epos Now is known for its versatility and has separate modules for hospitality and retail, so it’s not just a one-size-fits-all system. It’s a good fit for:

• Restaurants (full-service, quick service, cafes, food trucks)
• Bars and nightclubs
• Retail stores (clothing, convenience, specialty shops)
• Hotels, hospitality venues, and multi-location businesses
• Service-based businesses that need mobile POS or tableside ordering

That said, it’s not for everyone. If you’re running a niche operation like a salon with deep scheduling needs or a fitness studio with membership tracking, you may want to look elsewhere. And if you’re on a razor-thin budget, there are more cost-conscious options out there too.

Frequently Asked Questions

EPOS Now Reviews

I also took a look at some consumer watchdog groups to see what past customers thought of Epos Now. Fortunately, there are plenty of reviews available online — this means that it’s a widely used platform.

In terms of negative feedback, some customers report issues with importing menu items or products in bulk. This can make the setup process much harder. Some customers also claim that the customer support team doesn’t do a good job (though this doesn’t appear to be a universal sentiment).

Still, all point-of-sale platforms have some negative reviews. It’s also important to note that there is also plenty of positive feedback. For instance, the company has an excellent 4.5 rating out of thousands of reviews on Trustpilot. Overall, Epos Now appears to have a pretty solid reputation.

User Review Pros and Cons Tables

I took some snippets of user reviews from some of the watchdog sites to give you a sense of the positive experiences and negative reviews.

Real-World Success Stories

Final Verdict on Epos Now

Epos Now is a strong all-around POS system for restaurants, retailers, and service-based businesses that want flexibility, mobility, and access to a large app ecosystem. Its hospitality-focused features like tableside ordering, robust reporting, and cloud access make it an excellent option for growing operations.

However, potential buyers should be aware of the long-term contracts and limited fully integrated payment processing options. If you’re looking for a flexible, feature-rich solution with the ability to customize and expand, Epos Now deserves a spot on your shortlist.

Still exploring your options? Compare top-rated POS systems and find the best fit for your business.

Related Resources

• Compare POS Systems
• Best POS Systems for Restaurants
• Toast POS Review
• Square POS Review
• Lightspeed POS Review

About the Author

Jason Feemster
POS systems expert and founder of POSUSA.com, a trusted industry resource since 2011. With over a decade of hands-on experience testing and reviewing point-of-sale systems, he helps business owners choose solutions that actually fit their needs.