Maitre’D POS Review: Pricing, Features & Pros vs Cons

Updated: January 2026 • Verified Q1 2026

Maitre’D POS is a feature-rich point of sale system from PayFacto, a Montreal-based hospitality technology company with over 30 years in the industry. Posera, the original developer of Maitre’D, is now a PayFacto subsidiary. The system powers operations in fine dining restaurants, quick-service venues, bars, nightclubs, hotels, and multi-location chains across North America, the UK, and beyond.

The platform operates as a hybrid cloud system—software runs locally on Windows, iPad, or Android hardware while data backs up to the cloud for remote access and reporting. This architecture provides offline reliability with cloud-based analytics through their DataBoard mobile app. However, Maitre’D requires a 3-year contract and strongly favors PayFacto’s in-house payment processing, which can be limiting for operators who want flexibility.

Pros & Cons

Maitre’D POS Pricing

Important: Maitre’D does not publish official pricing on their website. You must contact a reseller or request a quote directly. The prices below are estimates based on authorized reseller listings and review platforms—your actual quote may vary. All plans require a 3-year contract.

*Pricing estimates based on reseller data and review platforms (GetApp, SoftwareAdvice). Contact Maitre’D directly at 1-877-292-9315 (US) for current pricing.

Key Features

POS & Order Management

• Table Management: Visual floor plans, table status tracking, reservations
• Tableside Ordering: Handheld tablets for ordering and payment at the table
• Kitchen Display System (KDS): Organize and route orders to kitchen stations
• Order Modes: Dine-in, takeout, delivery, drive-thru, quick service
• Check Splitting: Split by item, seat, or custom amounts

Back-Office & Reporting

• DataBoard App: Mobile analytics with real-time sales, labor costs, and KPIs
• 100+ Reports: Sales, inventory, labor, menu performance
• Cloud Backup: Automatic data backup with remote access
• Multi-Location Management: Centralized menu updates, pricing, and reporting

Inventory & Labor

• Inventory Tracking: Real-time stock levels, food cost, variance monitoring
• Time & Attendance: Clock in/out, scheduling, payroll export
• Recipe Costing: Track ingredient costs per menu item

Integrations

Maitre’D connects with a broad ecosystem of third-party solutions:

• Order Aggregators: Cuboh, Deliverect (Uber Eats, DoorDash, SkipTheDishes)
• Hotel PMS: Oracle Fidelio, WebRezPro, ThinkReservations, RoomKeyPMS
• Accounting: QuickBooks, Xero, RASI
• Inventory: Craftable, WISK, MarketMan
• Scheduling: Ameego, Workforce.com, CheddrSuite
• Loyalty: Antavo, DataCandy, Spoonity
• Bar/Liquor Control: Berg, BeerSaver, Bevcheck
• Security: Solink video analytics
• Reservations: Eat App, Servme

Real User Feedback

✅ What Users Like:

• “This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report.”
• “It’s user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen.”
• “Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it.”
• “The simplicity of implementation is what sold us… the initial setup was so great.”

❌ What Users Don’t Like:

• “Back office program is not user friendly, hard to make changes without calling Maitre’D. I also have a hard time getting a response from tech support.”
• “The live customer support has gone extinct. When you call for ’24 hour technical support’ you are usually just getting on a wait list for a call back.”
• “It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems.”
• “It is so bad that we will dump the system well before the three year lease is up.”

Maitre’D vs. Competitors

Who Should Use Maitre’D?

✅ Best fit for:

• Hotels with restaurants/bars — Excellent PMS integrations with Oracle, WebRezPro, and others
• Full-service restaurants — Table management, floor plans, and tableside ordering
• Bars and nightclubs — Strong liquor control integrations (Berg, BeerSaver)
• Multi-location groups — Centralized menu management and corporate reporting
• Operations committed to 3-year contracts — If you’re settled and want feature depth

❌ Not ideal for:

• Budget-conscious single locations — 3-year lock-in is risky; consider Toast or Square
• Operators wanting processor flexibility — Switching from PayFacto incurs fees
• Quick-service needing modern kiosk features — Better options exist (Toast, Square Kiosk)
• Tech-forward operations — Some users report outdated components
• Anyone needing responsive support — Wait times are a recurring complaint

FAQ

Verdict

Maitre’D is a capable, feature-rich POS with particular strengths for hotels, full-service restaurants, and bars. The DataBoard analytics, hotel PMS integrations, and bar control options set it apart from simpler systems. If you’re operating a hotel restaurant or multi-concept group and can commit to a 3-year contract, Maitre’D delivers the depth you need.

However, the mandatory 3-year contract and payment processor lock-in are significant concerns in a market where competitors offer month-to-month flexibility. User reviews paint a mixed picture: some praise its reliability and interface, while others cite frustrating support delays and occasional system crashes. For single-location restaurants or operators who value flexibility, Toast or TouchBistro offer comparable features without the long-term commitment.

Recommendation: Consider Maitre’D if you’re a hotel with F&B operations, a bar needing liquor control, or a multi-location group ready to commit long-term. For most independent restaurants, we recommend exploring Toast POS, TouchBistro, or Square for Restaurants for more flexible contract terms.

About the Author

Jason Feemster
POS systems expert and founder of POSUSA.com, a trusted industry resource since 2011. With over a decade of hands-on experience testing and reviewing point-of-sale systems, he helps business owners choose solutions that actually fit their needs.