National Retail Solutions
$19.95
Jason Feemster
National Retail Solutions (NRS) POS Review 2026
Updated: January 2026 • Verified Q1 2026
Table of Contents
If you’re looking for a dependable POS system to help run your retail business, National Retail Solutions (NRS) might be a reasonable consideration. In this review, we’ll take a closer look at the features, pricing, and real user feedback to see if NRS is the right choice for your business needs.
NRS POS is a point-of-sale system featuring dual merchant/customer-facing screens. The software offers a user-friendly interface with store management tools to help you sell more, track inventory, and attract new customers. The system integrates with NRS Pay credit card processing and includes a key-fob customer loyalty program linked to a nationwide network of discounts.
What Is National Retail Solutions?
National Retail Solutions (NRS) was founded in 2015 by Elie Y. Katz and is headquartered in Newark, New Jersey. The company is a division of IDT Corporation (NYSE: IDT) and operates a nationwide network of POS systems for independent retailers across the USA and Canada.
NRS positions itself as an affordable option for small to medium-sized businesses, offering hardware, software, and payment processing as a bundled solution. The company also operates NRS Petro for gas station integrations, NRS Funding for cash advances, and NRS Digital Media for in-store advertising.
Pros & Cons
- Low entry price — hardware from $599 with processing
- Transparent pricing published on website
- eWIC and EBT integration included
- Gas pump integration available (NRS Petro)
- Free customer loyalty program (BR Club)
- Remote management via mobile app
- Patented POS Panic Alarm Button option
- Support is 7 days/week — NOT 24/7
- $44.95/mo fee to remove customer-screen ads
- Many features require paid add-ons
- Prices nearly double without NRS Pay processing
- $350 equipment fee if not returned in working condition
- Contract required
- Mixed reviews — 18% of Trustpilot reviews are 1-star
NRS POS Pricing (2026)
NRS publishes pricing on their website, which we appreciate. However, it’s important to understand that advertised prices require signing up for NRS Pay processing — prices are significantly higher without it.
Hardware Pricing
| Option | Price | Requirement |
|---|---|---|
| Cash Discount Program | $599 | 1-year NRS Pay commitment |
| Clean Rate Program | $699 | 1-year NRS Pay commitment |
| Without NRS Pay | $999 | No processing commitment |
Hardware includes: touchscreen terminal, customer-facing display, barcode scanner, receipt printer, cash drawer, and credit card reader (with NRS Pay signup).
Software Pricing
| Plan | With NRS Pay | Without NRS Pay | Key Features |
|---|---|---|---|
| Basic | $19.95/mo | $29.95/mo | 3 users, 1 ad slot, inventory management, sales stats, phone/chat support, mobile app |
| Pro | $34.95/mo | $54.95/mo | Unlimited users, 3 ad slots, plus: advanced data, item modifiers, employee time clock, camera integration, customer tabs |
| Advanced | $49.95/mo | $74.95/mo | Everything in Pro plus: ecommerce website, BOSS Local app, delivery integration, loyalty points, SMS receipts, license ID scanning |
Additional costs to know:
- Additional terminals: $19.95/mo each (with NRS Pay) or $29.95/mo (without)
- Remove customer-screen ads: $44.95/mo
- Terminal assurance (optional): $6.95/mo
- Equipment return fee: $350 per device if not returned in working condition
- EBT Unlimited: $49.95/mo flat fee for unlimited EBT transactions
Notable Features
NRS is loaded with basic and advanced features customizable based on your specific needs:
- Dual-screen setup — merchant terminal plus customer-facing display
- Inventory and pricebook management — preloaded with thousands of UPCs
- Sales statistics and reporting — daily summary emails available
- Remote management — mobile app and web portal access
- BR Club loyalty program — free key-fob program linked to nationwide discounts
- Age verification scanning — ID scanning for tobacco/alcohol (add-on)
- Tobacco Scan Data — automatic submission for manufacturer buydowns (add-on)
- eWIC and EBT integration — accept SNAP payments
- POS Panic Alarm Button — patented silent alarm feature (add-on)
- Security camera integration — overlay transaction data on DVR footage (add-on)
- DoorDash and Grubhub integration — delivery platform connections
- Ecommerce website — online store option (Advanced plan)
Who This Is For
✅ Good Fit:
- Independent convenience stores and bodegas — affordable entry point with basic features
- Liquor and tobacco stores — age verification and tobacco scan data available
- Gas stations and C-stores — NRS Petro offers pump-integrated POS and EMV compliance
- Grocery stores accepting EBT/eWIC — built-in SNAP and eWIC integration
- Budget-conscious retailers — hardware as low as $599 with processing commitment
❌ Not Ideal For:
- Retailers wanting 24/7 support — support is 7 days/week, not around the clock
- Those who dislike ads — must pay $44.95/mo to remove NRS ads from customer display
- Businesses needing advanced features at base price — many features are paid add-ons
- Restaurants or food service — this is a retail-only system
- Multi-location enterprises — better suited for single stores or small chains
Customer Support
NRS offers phone and chat support 7 days a week. Note that this is not 24/7 support — hours are approximately 7am to midnight EST based on available information.
The company provides a training website at campnrs.com where you can watch videos to learn how to use the POS and benefit from all its features. You can also contact CEO Elie Y. Katz directly through their “Ask Our CEO” page for escalated issues.
Support channels:
- Phone: (800) 215-0931
- Sales: (833) 289-2767
- Chat support available
- Training videos at campnrs.com
Real User Feedback
NRS has a 4.6/5 rating on Trustpilot based on approximately 416 reviews. However, the reviews are notably polarized — while 75% of reviewers give 5 stars, 18% give just 1 star.
✅ What Users Like:
- Easy to set up and use for small businesses
- Helpful individual support reps (several names repeatedly praised)
- Good value for the price point
- Remote monitoring via mobile app is convenient
- Preloaded pricebook saves setup time
⚠️ Common Complaints:
- Hidden recurring costs — many users surprised by add-on fees
- Ads on customer display — must pay monthly to remove NRS advertisements
- Support quality varies — some report being transferred repeatedly
- System freezing — some users report POS freezing during transactions
- Offshore support — some complaints about language barriers
- Contract issues — difficulty returning equipment or canceling
NRS vs. Competitors
| Feature | NRS | POS Nation | Square for Retail | Clover |
|---|---|---|---|---|
| Starting Software Price | $19.95/mo* | $59/mo | $0/mo | $14.95/mo |
| Hardware Cost | $599–$999 | $999 ($499 w/rebate) | $0–$799 | $599–$1,799 |
| eWIC Integration | Yes | No | No | Limited |
| Gas Pump Integration | Yes (NRS Petro) | No | No | No |
| 24/7 Support | No (7 days/week) | Yes | No | Varies |
| Customer Display Ads | Yes (pay to remove) | No | No | No |
| Best For | C-stores, gas stations | Liquor/tobacco | General retail | Versatile retail |
*With NRS Pay processing. Without NRS Pay: $29.95/mo
FAQ – Additional Questions
Is NRS POS cloud-based?
Yes — NRS offers cloud-based features including remote store management via mobile app and web portal. Your sales data syncs to the cloud for access from anywhere.
Does NRS require a contract?
Yes. NRS requires a contract, and if you cancel NRS Pay early, you’ll be charged standard (higher) POS prices and may need to pay back equipment discounts received.
Can I use my own payment processor?
Yes, but your costs will be significantly higher. Software prices nearly double without NRS Pay, and you won’t receive the hardware discount or free card reader.
How do I remove the ads from the customer screen?
NRS displays their own promotional ads on the customer-facing screen by default. To remove these ads and run only your own promotions, you must pay an additional $44.95/month.
Does NRS work for gas stations?
Yes. NRS Petro is specifically designed for gas station c-stores, offering pump-integrated POS and affordable EMV compliance solutions. Contact NRS for separate Petro pricing.
What happens if I return the equipment?
Equipment must be returned in undamaged working condition. If not, you’ll be assessed a $350 fee per device.
Verdict
The National Retail Solutions POS system is a reasonable choice for independent retailers looking for an affordable, all-in-one system — especially gas stations and convenience stores that need eWIC integration or pump connectivity.
The low entry price is attractive, but be aware of the add-on costs that can quickly accumulate. The mandatory customer-screen ads (unless you pay extra) and polarized reviews are worth considering. If 24/7 support is important to you, look elsewhere — NRS only offers 7-day support.
Overall, NRS is a solid budget option for small independent retailers who don’t mind using their payment processing and can live with some limitations. For more robust features and better support, consider POS Nation or Square for Retail.
Jason Feemster
POS systems expert and founder of POSUSA.com, a trusted industry resource since 2011. With over a decade of hands-on experience testing and reviewing point-of-sale systems, he helps business owners choose solutions that actually fit their needs.
Specification: National Retail Solutions
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Videos: National Retail Solutions
18 reviews for National Retail Solutions
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We went with NRS for our first POS and were shocked by the hidden recurring costs. This company tends to nickel and dime you, and if you don’t want their OWN advertisements running on the customer facing screen you have to pay a monthly charge that amounts to hundreds of dollars a year. Each little service or add-on also carries a monthly cost. We have decided to move away from this platform after about 1 week in use.
NRS is a con! Too many hidden charges and it’s not all that good of a POS
Worse POS company
The screen freeze in the middle of the transaction at least 10 times a day. For 3 months now they give me a case number and every time I call the told me
When I asked for a supervisor they told me they don’t have a supervisor. No body called me this 3 months to tell me anything
I thing the owner is running this company from his mother’s basement. It deserves -0 stars
Called their tobacco department at 11am still waiting for call back at 635pm
Trying to run a business and the do not make it easy.
I think it’s a great system for my business. Let’s me make more money, get online orders, have a loyalty system that works.
overall, the POS system and support from NRS seem to highly satisfactory according to our experience. with three POS system across different store functioning well and efficient customer support, particularly mentioning Rahul Singh for his expertise and assistance, it highlights a positive user experience. the pos system are reliable, the support team is responsive and technical issue are promptly addressed, contribution to smooth operation within the stores.
the POS system and support from NRS seem to highly satisfactory according to our experience. with three POS system across different store functioning well and efficient customer support, particularly mentioning Rahul Singh for his expertise and assistance, it highlights a positive user experience. the pos system are reliable, the support team is responsive and technical issue are promptly addressed, contribution to smooth operation within the stores.
Awesome help thank you so much! David kalderack
ijust got my pos system and the tech support RAHUL SINGH take care of my whole pos system,set up everything with the great explanation.what a nice guy RAHUL SINGH highly recomended…thank you very much RAHUL SIGH keep up the good work…NRS got nice, helpful, kind person..iappreciate you buddy..
Amazed how completely professional and knowledgeable she was thank you
Nice customer service
I got the function for what I am looking for in a few minutes of conversation. I can say it is very rare to find the correct function for us in few minutes of call.
I appreciate service and help.
Thank you
RAHUL SINGH IS AWESOME, GREAT CUSTOMER SERVICE
THANK YOU VERY MUCH MR DAVID CALDERON,YOU ARE VERY KING AND EFFICIENT,I AM VERY HAPPY.
Pedro David Rodas Is a very help guy. He helped me a lot with fixing the NRS system.
So thank you Mr Rodas
Professional
Transferred call right away where I want too
swarupa is verry helpfull person. and we are happy with her kindess service and help.thank you swarupa.
I would like to extend my sincere gratitude to the representative who assisted me with setting up the 1-pack and 4-pack options for the same product in my register. The guidance provided was clear and effective, ensuring that the process was smooth and easy to follow.
Additionally, I appreciate the help in checking the printer product of my register. The representative’s knowledge and professionalism made the experience pleasant and efficient. Thank you for your excellent support!