The Basics of Restaurant Management

What is Restaurant Management?

Restaurant management is the process of running a restaurant. This includes menu planning, hiring, and training staff, dealing with suppliers, and more.

The goal of restaurant management is to ensure that the restaurant runs smoothly and efficiently while providing a good customer experience.

A successful restaurant manager will have a good understanding of all aspects of the business and communicate with staff and customers effectively. They will also be able to make quick decisions to solve problems as they arise.

6 Core Roles of a Restaurant Manager

A restaurant manager is responsible for the day-to-day operations of a restaurant and plays a vital role in the success of a restaurant. They should focus on ensuring that the restaurant runs smoothly and efficiently while providing excellent customer service. By hiring and training staff, managing finances, and handling customer complaints, restaurant managers can help ensure their restaurant’s success.

Some of the primary duties of a restaurant manager include:

1. Hiring and Training Staff

One of the essential responsibilities of your restaurant manager is to ensure that they are hiring quality staff members who will be a good fit for your business.

Another critical responsibility of a restaurant manager is training staff. Employees must be trained to provide excellent customer service and avoid potential problems. For example, it’s the manager’s job to ensure that employees are fully trained in taking orders with the restaurant’s point of sale.

Restaurant managers must also be able to effectively communicate with staff to ensure everyone is on the same page.

2. Creating schedules

Another big responsibility of your restaurant manager is creating schedules. They must ensure that all employees are scheduled for the right shifts and that enough staff members are working at all times.

3. Customer Service

One of the most important aspects of a restaurant manager’s job is customer service. A manager should always be focused on ensuring that customers have a positive experience at the restaurant.

This means handling complaints in a timely and effective manner and ensuring that the restaurant is clean and well-organized. A manager should also be available to answer customers’ questions.

4. Ordering Supplies

To keep the restaurant running smoothly, your manager must order restaurant supplies regularly. This includes everything from food and beverages to paper goods and cleaning supplies.

5. Manage Finances

In addition to customer service and training staff, restaurant managers must also be able to handle finances. This includes ordering supplies, managing inventory, managing food costs, and keeping track of expenses. Restaurant managers need to be able to budget correctly to avoid any financial problems.

6. Advertising & Expanding Sales

To achieve these goals, a manager must have a strong understanding of the food and beverage offerings and the business side of things. They must develop and implement restaurant marketing strategies that will help grow sales while also cutting costs. This can be a tricky balancing act, but a good manager can find the right mix that works for their restaurant.

What Makes a Good Restaurant Manager?

Employers and employees need a lot out of their managers, but here are four of the essential qualities that make a good restaurant manager:

  • Organization
  • Structure
  • Clear Rules
  • Commitment to Success

Organization and structure are essential, so employees know what’s happening and when it will happen. Clear rules are necessary, so employees know what is expected of them and that the rules are being enforced equally. Finally, commitment to success is important, so employees know their manager is invested in helping them succeed.

If you can provide your employees with these four things, you’ll be well on your way to being a great manager.


Restaurant management is the process of running a restaurant. A restaurant manager has a variety of responsibilities that contribute to the overall success of a well-managed restaurant. In addition to hiring and training staff, they must schedule shifts, order supplies, and manage finances.

Another critical aspect of a restaurant manager’s job is handling customer complaints professionally and efficiently. By taking care of these various duties, a restaurant manager can help ensure that their restaurant runs smoothly and provides excellent customer service.

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