- Need support right now? We help operators reach the right MICROS support channel quickly — Oracle, reseller, or certified support partners.
- Who Supports MICROS? Oracle Hospitality + local MICROS resellers.
- Best For Outages: Contact Oracle or your MICROS reseller.
- No Contract? We can help explore support options through our trusted MICROS partner network.
Takes 30 seconds • No pressure • Fast help from MICROS experts
MICROS can be rock solid when everything is dialed in – but when a workstation goes “Device Offline,” tickets stop hitting the kitchen, or printers drop off the network, you need a clear path to support, not a maze of vendor pages.
This guide shows you how to get official MICROS / Oracle support, when to call your local reseller, and where to find practical, real-world fixes for the most common MICROS POS problems.
Stuck right now? You can always start with the free POSUSA POS Support Assistant for guided troubleshooting.
Table of Contents
How to Get MICROS POS Support
1. Contact Oracle Hospitality Support
If you’re facing a major outage – no workstations can connect to the server, nobody can log in, or the system is effectively down – you’ll usually need to open a case with Oracle Hospitality.
What is Oracle Hospitality Support’s phone number?
📞 U.S. Oracle Hospitality Support: 1-800-937-2211
Before you call, check your MICROS paperwork or support contract for:
- Your Support Identifier (SI)
- The correct Oracle support portal and phone contact for your region
- Which MICROS product you’re running (for example, MICROS 3700 or Simphony)
Before you reach out, also gather:
- Your restaurant or venue name
- Which workstations or locations are affected
- Exact error messages or photos of the screens
- Approximate time the issue started and anything that changed right before it (network changes, updates, power events)
The more detail you have up front, the easier it is for Oracle to route your case and assign the right severity.
2. Use the Oracle Support Portals
For non-emergency issues, logging a ticket through Oracle’s hospitality support portal or My Oracle Support is often smoother than sitting on hold. From there you can:
- Visit Oracle’s hospitality support portal
- Open and track Service Requests (SRs)
- Upload logs and screenshots
- Review knowledge base articles related to your MICROS version
Be clear about business impact (for example, “KDS screens down across three kitchens during dinner service”) so your case gets the right priority.
3. Call Your MICROS Reseller or Service Company
In many restaurants, the first call isn’t Oracle – it’s the local MICROS reseller or service company that installed the system. They’re usually the best option for:
- New workstation, printer, or KDS installs
- Menu programming and price changes
- Network rewires, VLAN updates, or moving equipment
- Recurring stability problems that need on-site diagnosis
If you’re not sure who your reseller is, check:
- Stickers on the back or side of your MICROS workstations
- Your original install paperwork or invoices
- Old support emails for company names and phone numbers
4. When to Escalate a MICROS Support Case
If you’ve already opened a case and it’s dragging with no resolution, you can escalate through Oracle’s support channels. Be ready to explain:
- Your existing SR number
- How the issue is impacting the business (lost tickets, manual checks, closed sections, etc.)
- How many terminals or locations are affected
- What’s already been tried by your team or reseller
Framing the impact clearly helps support teams understand urgency and move your case forward.
Top MICROS POS Issues (Start Here)
MICROS is a workhorse, but certain problems show up over and over again in restaurants and bars. If you’re not sure where to begin, start with the issue that looks closest to what you’re seeing on screen:
- MICROS workstation shows “Device Offline” or “Disconnected from Server” – usually a network path or BOH server communication problem.
- Orders not sending to kitchen printers or KDS screens – often caused by routing, printer IP changes, or kitchen devices falling off the network.
- Kitchen or receipt printers not printing – power, paper, cabling, or IP assignments are the most common culprits.
- MICROS POS frozen or running very slow – can point to workstation resource issues or overloaded BOH servers.
- Recurring disconnects across multiple workstations – usually points to switches, cabling, or a shared network configuration problem.
Our MICROS quick-fix content walks through these issues step by step with practical checks you can perform before escalating to a vendor.
If your issue doesn’t fit neatly into the list above, such as PINs not working, EMV terminals refusing to pair, random reboots, or printers that only fail during rush, you can browse our full troubleshooting library to find the exact guide you need.
👉 Browse all MICROS troubleshooting guides
Try the POSUSA POS Support Assistant
If you’re juggling multiple problems at once or you’re not sure which MICROS guide applies, the POSUSA POS Support Assistant can narrow it down for you.
- Answer a few quick questions about your setup and the error you’re seeing
- Get routed to the most relevant guide for MICROS or other POS brands
- Use it anytime, even outside vendor support hours
👉 Launch the POSUSA POS Support Assistant (Free)
MICROS Support FAQs
What is the MICROS support phone number?
Oracle Hospitality does not publish a single universal phone number for all MICROS customers. Your access depends on your Support Identifier (SI), region, and support contract. If you have an active plan, check your deployment documents, invoices, or Oracle portal for the correct contact details.
Can I get MICROS support without an active contract?
In many cases, yes. If your support plan has expired or you’re stuck waiting on a response, you can request help through our MICROS partner network using the form above. A qualified technician will reach out to discuss your options.
Who should I contact first — Oracle or my MICROS reseller?
If the issue looks like a hardware, wiring, or local network problem, start with your reseller or service company. If it appears to be a software outage, licensing problem, or bug, Oracle Hospitality may need to be involved as well. In practice, many restaurants end up working with both.
Can I fix common MICROS issues myself?
Often yes. Many “Device Offline,” printer drop, and slow performance issues can be resolved with structured checks: verifying power and cabling, confirming network connectivity, restarting MICROS services, and checking IP assignments. Our quick-fix guides and the POSUSA Support Assistant are designed to walk operators through those steps before escalating.
Need MICROS Support Right Now?
If your MICROS contract has expired — or you’re not getting the help you need — we can get a qualified MICROS support partner to reach out fast. Many operators use this option when they can’t reach their reseller or Oracle support.
- No cost to request help
- Real MICROS technicians — not chatbots
- Priority response for system-down emergencies
Complete the form to request a callback and we’ll get support moving ASAP:
We’ll connect you with a certified support provider based on your restaurant’s needs. No pressure — just help.
