Customer Service: (617) 682-0225
Toast Website: pos.toasttab.com
Hours: 24/7 phone support; chat available Mon–Fri 8 AM–2 AM ET
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At POSUSA, we talk to a lot of restaurant owners who rely on Toast every day and occasionally hit a wall with support — card readers dropping during a rush, printers going offline, or random login errors right before service.
The good news is that Toast has a solid support structure. The challenge is knowing which channel to use when you need fast, practical help instead of getting bounced around.
This guide walks you through every official Toast support option, plus the most common Toast issues we see and how to fix them. You’ll also find a link to our free POS troubleshooting assistant that can help you work through Toast problems step by step.
Quick tip: If you’re stuck right now and just need a fix, try this first: POSUSA POS Support & Troubleshooting Tool.
Table of Contents
Toast Customer Support Options (Complete Guide)
1. Toast Support Phone Number (Fastest Live Help)
If you need real-time help during service, phone support is usually the quickest way to reach a Toast specialist.
Toast Customer Service Phone: (617) 682-0225
Toast Website: pos.toasttab.com
Phone support is available 24/7 for urgent issues like:
- Card readers not working or not connecting
- Payments failing or getting stuck
- Accounts, billing, or deposits questions
- Major menu or configuration problems
Before you call, have the following nearby:
- Your restaurant name and Toast account email
- Device type (Toast Go, Toast Flex, KDS, etc.)
- Any specific error messages you’re seeing
2. Check Toast System Status (Before You Panic)
Sometimes the issue isn’t your network, device, or staff — it’s a platform-wide problem.
Toast System Status Page: https://status.toasttab.com
From this page you can:
- See if payment processing is degraded or down
- Check for outages affecting POS terminals or KDS
- Review historical uptime and ongoing incidents
- Subscribe to email or SMS notifications
If you see current incidents listed on the Toast status page, there’s a good chance your issue will resolve once the platform recovers — or support may advise you to wait it out rather than reconfiguring everything on your end.
3. Submit a Support Ticket Through Toast Central
For issues that require more technical investigation, Toast prefers that you submit a support ticket with detailed information.
Toast Central: https://central.toasttab.com
Tickets are ideal for:
- Menu configuration problems that keep reappearing
- Printer routing or multiple printer station issues
- Online ordering or delivery integration bugs
- Advanced setup, reporting, or API-related questions
When you open a ticket, include:
- Exact error messages (screenshots help a lot)
- Steps you’ve already tried to fix the issue
- Which devices and locations are affected
- The approximate time and date the problem started
The more detail you provide up front, the faster Toast can route your case to the right team and get you a useful response.
4. Live Chat with Toast Support
Chat support is a nice middle ground when you don’t want to sit on hold but still need a real person.
Chat Availability: Mon–Fri, 8 AM–2 AM Eastern
Access via Toast Central: https://central.toasttab.com
Chat works well for:
- Quick “how do I…” style questions
- Clarifying instructions from an existing ticket
- Light troubleshooting for minor errors
- Getting pointed to the right help articles or videos
If the issue turns out to be more complex, support may still open or update a ticket for deeper investigation.
Common Toast POS Problems (and How to Fix Them)
Below are some of the most common issues we’ve seen restaurant owners run into with Toast and the basic steps that often resolve them. For more detailed, step-by-step troubleshooting, you can also use our POS Support & Troubleshooting Tool.
1. Toast Card Reader Not Connecting
When your card reader won’t connect or keeps dropping, it’s usually one of a few common culprits: Bluetooth issues, low battery, or software that’s slightly out of sync.
- Restart the Toast POS app on your device
- Toggle Bluetooth off and back on, then re-pair the reader
- Reboot the tablet or terminal completely
- Confirm the reader is charged (20%+ battery is best)
- Check for pending Toast updates and install them
If the reader lights are flashing red repeatedly or never turn solid, Toast support can help determine if it’s a hardware issue that requires replacement.
2. Receipt Printer Offline or Not Printing
Printers going offline is one of the most frustrating issues in a restaurant, especially in the kitchen. Fortunately, many Toast printer problems are network or configuration related.
- Confirm the printer is powered on and has paper
- Print a test receipt directly from the printer (if supported)
- Make sure the printer is on the same network as your POS
- Restart your router and POS devices
- Verify the printer’s IP address in Toast matches the actual printer IP
- Swap the network cable if it looks worn or damaged
If only some tickets are printing (for example, bar but not kitchen), it’s often a routing or configuration issue Toast support can walk you through.
3. Can’t Process Refunds or Voids
Refund and void problems are usually tied to permissions, payment type, or timing around when the batch closes.
- Double-check staff permission levels for refunds and voids
- Confirm you’re refunding to the original payment method
- Make sure the batch hasn’t already closed for the day
- Check whether the order synced correctly before the refund
If a batch is already closed, Toast support may need to help you with adjustments on the reporting/settlements side instead of a traditional refund.
4. Toast POS Running Slow or Freezing
Slow performance can come from local devices, the network, or occasionally the platform itself.
- Restart the device and close unused apps in the background
- Make sure the device has at least 10–15% free storage
- Power-cycle your router and modem
- Reduce the number of open windows or views on the device
- Check Toast System Status for broader issues
If slowdowns happen at the same time every day, Toast can often spot patterns on the backend and recommend specific changes.
Need step-by-step guidance? You can walk through issues like these in more detail with our free POS Support Assistant, which works with Toast and other major POS systems.
Summary: Getting the Most from Toast Support
Toast is built specifically for restaurants, and that focus carries over into their support options — from 24/7 phone help to structured ticketing and weekday chat. When you know which channel to use and what information to have ready, it’s much easier to get fast, useful answers instead of losing time during service.
Use this page as your quick reference: check system status, choose the right support path, and lean on tools like our POSUSA troubleshooting assistant when you want fast, practical fixes without waiting on hold.
Toast Customer Service FAQs
What is the Toast support phone number?
Does Toast offer 24/7 support?
Where can I check if Toast is down?
How do I open a Toast support ticket?
Can I fix common Toast issues myself?
Thinking About Switching from Toast?
If you feel like you’re spending more time troubleshooting than running your restaurant, it might be worth exploring other POS options to see how they compare on reliability, features, and support.
You can use our free comparison tool to get matched with POS systems based on your restaurant type, budget, and priorities:
Good afternoon,
Would like to have some information about the system for our hotel, regarding costs equipment etc.
Thank you,
David Seeman
F&B Director
Hi David,
The best way to schedule a demo is to complete this form and a Toast rep with be in contact asap.
https://www.posusa.com/go/toast-demo/