Customer Service: (855) 853-8340
Clover Website: clover.com
Hours: 24/7 phone support (via your processor); online Help Center and device help available anytime
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At POSUSA, we hear from a lot of merchants running Clover in restaurants, retail shops, salons, and service businesses. The most common complaint isn’t the hardware or software—it’s not knowing who to call or which support option to use when something breaks.
Because Clover is usually sold through banks and processors, support can feel confusing. This guide breaks it down so you know exactly how to reach Clover customer service, how to check system status, and how to fix the most common Clover POS issues as quickly as possible.
Quick tip: If you’re stuck right now and just want a fix, start here: POSUSA POS Support & Troubleshooting Tool.
Table of Contents
Clover Customer Support Options (Complete Guide)
1. Clover Phone Support (Fastest Live Help)
For urgent issues—like terminals freezing during checkout, card readers not working, or questions about batches and deposits—calling support is usually the fastest way to get help.
Clover Customer Service Number: (855) 853-8340
Clover Sales Team Number: (844) 219-3552
Clover Website: clover.com
Clover support is available 24/7 through your payment processor or bank partner. If the main number above doesn’t work for your account, log in to your Clover Dashboard or check your merchant statement for a dedicated support line.
Have this information ready before you call:
- Your business name and Clover account email
- Your Merchant ID (MID) or Tax ID
- Which device you’re using (Station, Mini, Flex, Go, etc.)
- Any error messages you’re seeing on screen
2. Get Personalized Help Through Clover Help & Dashboard
Clover tailors support based on your hardware and plan. When you log in, you’ll see articles, guides, and contact options specific to your setup.
How to access personalized Clover support:
- From a browser, log into your Clover Dashboard and click Help in the top menu.
- On a Clover device (Station, Mini, Flex), tap the Help icon on the home screen.
- In the Clover Go mobile app, open the menu and select Help.
- Check your merchant statement for a direct support phone number tied to your processor.
You’ll usually need your MID or TIN handy so Clover can verify your account before making changes.
3. Check Clover System Status (Before You Reboot Everything)
If multiple devices suddenly start having issues—payments failing, Dashboard not loading, or apps timing out—it might be a Clover platform issue, not your local network.
Clover System Status Page: https://status.clover.com/
From the status page you can:
- See if payment processing, terminals, or Dashboard are degraded or down
- Review recent incidents and historical uptime
- Check for scheduled maintenance that might affect your business
If everything is marked Operational, the problem is more likely your device, network, or account configuration—and it’s worth moving on to local troubleshooting or contacting support.
4. Get Help Directly on Your Clover Device
When something goes wrong in the middle of a sale, the quickest support is often built right into the Clover device you’re using.
- On your Clover Station, Mini, or Flex, tap the Help button on the home screen to access step-by-step guides.
- Use in-device help for basic tasks like taking payments, refunds, closing batches, or reconnecting printers.
- For deeper configuration changes, log into the online Help Center through your Dashboard.
This is especially useful if you don’t have easy access to a laptop or desktop during service.
Common Clover POS Problems (and How to Fix Them)
Below are some of the most common issues we hear about from Clover users, plus quick fixes you can try before or while you’re waiting for support. For more detailed, guided troubleshooting, use our free POS Support & Troubleshooting Tool.
1. Clover Terminal or Station Not Connecting to the Network
If your Clover device shows offline status, can’t run cards, or won’t sync orders, it’s usually a network or router issue.
- Confirm Wi-Fi is on and your Clover is connected to the correct network.
- Restart your Clover device (full reboot, not just sleep).
- Power-cycle your modem and router.
- Avoid guest networks or networks with captive portals.
- If using Ethernet, check cables and swap ports on the router.
2. Clover Card Reader or NFC Not Working
Tap, dip, or swipe failures are usually tied to hardware alignment, dirt on the reader, or partial configuration issues.
- Restart the terminal or device handling card-present payments.
- Clean the chip reader and swipe track with a proper cleaning card.
- Test with multiple cards to rule out a bank issue.
- Check for Clover software updates and install them.
- If errors persist, contact Clover support for a hardware diagnostic or replacement.
3. Printer Offline or Tickets Not Printing
Kitchen and receipt printer issues are some of the most disruptive problems for restaurants using Clover.
- Verify the printer is powered on and has paper loaded correctly.
- Print a test page (if supported by your model).
- Make sure the printer and Clover device are on the same network.
- Restart the printer, then restart your Clover device.
- Check printer settings in Clover to confirm routing for receipts or kitchen tickets.
4. Batches, Deposits, or Funding Delays
If your Clover batches aren’t closing as expected or deposits are delayed, it may be a processor or verification issue.
- Check your batch/settlement status in the Clover Dashboard.
- Confirm your bank account information is correct and verified.
- Look for emails from your processor about account review or documentation requests.
- Keep in mind that weekends and bank holidays can delay funding.
- If deposits are missing beyond the normal window, call support with your MID and recent transaction IDs.
5. Clover Apps or Inventory Not Syncing
When inventory changes, orders, or app data don’t match across devices, it’s often a sync or connection problem.
- Make sure all Clover devices are online and logged into the same account.
- Refresh or resync inventory from the Dashboard.
- Check that third-party apps are still authorized and connected.
- Log out and back into the Clover Dashboard to refresh permissions.
6. Clover POS Running Slow or Freezing
Sluggish performance can be caused by local device issues, heavy app load, or network latency.
- Restart the Clover device completely.
- Close unused apps or screens running in the background.
- Check for and install Clover software updates.
- Test on a different network (or wired connection, if supported).
- If slowdowns happen at the same time daily, contact support to review logs.
Want guided, clickable steps? Use our POS Support Assistant for Clover and other major POS systems.
Summary: Getting the Most from Clover Support
Clover can be a powerful POS platform, but only if you know how to get help when something goes wrong. Use phone support for urgent issues, the status page to rule out outages, and the Dashboard Help Center for configuration and how-to questions. When you combine those with basic troubleshooting, you can avoid long downtimes and keep lines moving.
Bookmark this page and our POSUSA POS Support Tool so you’re not scrambling the next time a Clover device acts up during business hours.
Clover Customer Service FAQs
What is the Clover customer service phone number?
Is Clover support available 24/7?
Where can I check if Clover is down?
How do I contact Clover through my Dashboard?
Can I fix common Clover issues myself?
Thinking About Switching from Clover?
If Clover support and reliability are becoming a constant headache, it might be worth comparing other POS options that better match your business, pricing, and support expectations.
Use our free comparison tool to see how Clover stacks up against other top POS systems for your industry:
